Supriya Kane

• Delivering high‑quality administrative support to a team of Talent Acquisition Advisors throughout the recruitment and onboarding journey, ensuring a positive experience for both internal and external candidates.
• Supporting hiring managers with creating and advertising vacancies on internal and external platforms, signposting to guidance, and assisting with HR‑related forms.
• Scheduling interviews for candidates, coordinating availability with hiring managers, and ensuring a smooth and well‑communicated interview process.
• Engaging with candidates from the start of their journey to outline the process clearly, gather required information, and ensure they feel welcomed and supported throughout.
• Coordinating all pre‑employment checks for new starters, including right‑to‑work verification, DBS processing, reference checks, and maintaining accurate visa‑sponsorship records, while providing clear and regular updates to relevant business units.
• Carrying out Home Office verification checks through Microsoft Teams, ensuring all documentation is reviewed accurately and in line with compliance requirements.
• Managing the medical‑questionnaire process, issuing referrals when required, monitoring completion, uploading fit notes to candidate files, and escalating cases to the HRBP and hiring manager when appropriate.
• Maintaining accurate and compliant recruitment and HR data across internal systems (including ATS, recruitment tracker, SOP and candidate files), providing regular vacancy and hiring updates, and ensuring data is audit‑ready.
• Contributing to the smooth induction and onboarding of new starters by working collaboratively with hiring managers to ensure all required processes and documentation are completed.
• Overseeing a high‑volume inbox, handling diverse queries from candidates and stakeholders, and prioritising responses to maintain smooth communication across the business.
• Raising requisitions for invoices from third‑party agencies, tracking approvals, and completing the process in the system to progress invoices to the next stage for final approval and payment.

• Managed inbound HR queries through the HR automated ticketing system portal, ensuring SLA's are met and tasks are actioned efficiently and with accuracy.

• Responsible for all administrative aspects of the employee lifecycle, including but not limited to:

New starter offers, contracts, and payroll processing

Pre‑ and post‑employment checks

Internal moves, contractual changes, promotions, and flexible‑working requests

Family‑leave processes, including Maternity, Paternity, and Shared Parental Leave

Holiday entitlement calculations

Leaver processing and exit interviews

Responding to and completing reference requests

• Working closely with ER and HR Business Partners, ensuring business and employee related matters are dealt with appropriately

• Creating and maintaining up to date HR files for all employees, in line with internal processes.

• Managing all HR systems required for daily, weekly and monthly tasks.

• Adhering to Company processes with regard to FCA compliance.

• Providing ad hoc administrative support to the HR team

• Support with internal and external audits.

• Verifying proof of right to work, references and successful completion of probationary periods.

• Managed inbound HR queries through the HR automated ticketing system portal, ensuring SLA's are met and tasks are actioned efficiently and with accuracy.

• To deliver a superior service to clients and candidates in line with best practice and the Company Values
• To build effective relationships with both clients and candidates
• To achieve significant repeat and exclusive business

Left post due to redundancy

• Fostering and developing close working relationships with clients to identify their current and future business needs
• Business development through building and maintaining lasting relationships with stakeholders
• Developing business opportunities through targeted cold calling, attending sales meetings, sales presentations
• Attending client visits to service existing business and seek new business
• Demonstrating understanding of processes and time scales to successfully manage client expectations
• Understanding the processes, procedures, and requirements of the clients' internal systems

• Lead, coach and develop team of administrators
• Manage, address and support team members performance
• Regularly hold team sessions and formal team meetings to share key department information and progress against plans and objectives
• Conduct monthly reviews with team members, providing feedback on performance and progress
• Plan, prioritise and manage work and resource allocation on a daily and weekly basis to ensure deadlines and objectives are met
• Managing team to deliver a quality customer experience, in line with operational standards

• Accurately preparing payroll data within a tight deadline
• Building and maintaining strong working relationships with Managers and Supervisors to be first point of contact for daily queries
• Drafting letters and contracts, ensuring all correspondence is correctly logged against CRM
• Responding to all queries and issues as they are arising
• Rotate cover between the team on managing the central phone line and admin mailbox, answer other team members phone in their absence

• Providing an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries
• Processing monthly payroll for 1500 employees
• Responding to client requests, queries and complaints raised via platform tickets in an efficient manner
• Working to and meeting deadlines in line with payroll calendar
• Attending monthly update and planning meetings
• Producing monthly reports for internal teams
• Developing and maintaining effective relationships with internal/external customers.

• Liaised with internal departments and developed good working relationships
• Managed write offs and updated cases with accurate and detailed information
• Coach and trainer for new recruits
• Deputised for manager to cover time out of the office and holidays
• Analyse data regarding outstanding deals from a monthly receipt spreadsheet of up to 1000 outgoing payments
• Chased up the 1000 outstanding payments by phone and followed all up with an email
• Attend weekly meetings to report and discuss the progress made with the outstanding payments.

• Building and maintaining strong business relationships with client base
• Developing client base through targeted calls and meetings with new and existing clients
• Providing comprehensive customer service to an existing client base
• Serviced and account managed portfolio of up to 60 business clients