Supriya Chapa
Edinburgh,UK
Summary
Dynamic professional with expertise in customer service and client handling, adept at team leadership and mentoring. Demonstrates strong problem-solving and decision-making skills, ensuring efficient order taking and payment processing. Excels in time management and multitasking, complemented by exceptional communication and interpersonal abilities. Committed to leveraging these competencies to drive organisational success and enhance client satisfaction.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work history
Software Engineer
L&T Construction
Chennai, India
07.2022 - 07.2025
- Led full-stack development of 5+ employee applications using Angular, .NET Core, and SQL, improving process efficiency by 30%.
- Collaborated with 10+ clients, gathering requirements and resolving 95% of issues within agreed SLAs.
- Mentored 3 junior developers, enhancing their productivity and contributing to faster project delivery.
- Designed Power BI dashboards, reducing reporting time by 40% and supporting data-driven decision-making.
Waitress / Cashier (Part-time)
Mulberry
08.2021 - 05.2022
- Provided efficient customer service in a busy environment
- Handled cash, billing, and daily transactions accurately
- Supported food service, order taking, and maintaining dining standards
Customer Service Associate (Part-time)
CSR Supermarket
04.2019 - 02.2020
- Assisted customers with purchases and queries
- Processed payments, returns, and exchanges
- Maintained stock displays and store presentation
Front Desk Assistant (Part-time)
Ganapathy Residency
02.2018 - 03.2019
- Welcomed and assisted guests with check-in/out
- Managed reservations and responded to inquiries
- Coordinated with staff to ensure smooth operations
Education
MSc - International Business with Advanced Practice
Heriot-Watt University
09.2025 - 04.2027
B.Tech - Electronics and communication Engineering
JNTUK-UCEV
VizianagaramSkills
- Customer Service & Client Handling
- Team Leadership & Mentoring
- Problem Solving & Decision-Making
- Time Management & Multitasking
- Communication & Interpersonal Skills
- Order taking & payment processing
Accomplishments
- Represented company cricket tournaments; awarded Best Woman Cricketer.
- Participated in multiple 5km & 10km corporate runs.
- Volunteered in the People Engagement Team, organizing events and building workplace culture.
- Class Representative, Jntuk-Ucev – Represented classmates and coordinated academic and extracurricular activities.
Timeline
MSc - International Business with Advanced Practice
Heriot-Watt University
09.2025 - 04.2027
Software Engineer
L&T Construction
07.2022 - 07.2025
Waitress / Cashier (Part-time)
Mulberry
08.2021 - 05.2022
Customer Service Associate (Part-time)
CSR Supermarket
04.2019 - 02.2020
Front Desk Assistant (Part-time)
Ganapathy Residency
02.2018 - 03.2019
B.Tech - Electronics and communication Engineering
JNTUK-UCEV