Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Supriya Chapa

Edinburgh,UK

Summary

Dynamic professional with expertise in customer service and client handling, adept at team leadership and mentoring. Demonstrates strong problem-solving and decision-making skills, ensuring efficient order taking and payment processing. Excels in time management and multitasking, complemented by exceptional communication and interpersonal abilities. Committed to leveraging these competencies to drive organisational success and enhance client satisfaction.

Overview

7
7
years of professional experience
2024
2024
years of post-secondary education

Work history

Software Engineer

L&T Construction
Chennai, India
07.2022 - 07.2025
  • Led full-stack development of 5+ employee applications using Angular, .NET Core, and SQL, improving process efficiency by 30%.
  • Collaborated with 10+ clients, gathering requirements and resolving 95% of issues within agreed SLAs.
  • Mentored 3 junior developers, enhancing their productivity and contributing to faster project delivery.
  • Designed Power BI dashboards, reducing reporting time by 40% and supporting data-driven decision-making.

Waitress / Cashier (Part-time)

Mulberry
08.2021 - 05.2022
  • Provided efficient customer service in a busy environment
  • Handled cash, billing, and daily transactions accurately
  • Supported food service, order taking, and maintaining dining standards

Customer Service Associate (Part-time)

CSR Supermarket
04.2019 - 02.2020
  • Assisted customers with purchases and queries
  • Processed payments, returns, and exchanges
  • Maintained stock displays and store presentation

Front Desk Assistant (Part-time)

Ganapathy Residency
02.2018 - 03.2019
  • Welcomed and assisted guests with check-in/out
  • Managed reservations and responded to inquiries
  • Coordinated with staff to ensure smooth operations

Education

MSc - International Business with Advanced Practice

Heriot-Watt University
09.2025 - 04.2027

B.Tech - Electronics and communication Engineering

JNTUK-UCEV
Vizianagaram

Skills

  • Customer Service & Client Handling
  • Team Leadership & Mentoring
  • Problem Solving & Decision-Making
  • Time Management & Multitasking
  • Communication & Interpersonal Skills
  • Order taking & payment processing

Accomplishments

  • Represented company cricket tournaments; awarded Best Woman Cricketer.
  • Participated in multiple 5km & 10km corporate runs.
  • Volunteered in the People Engagement Team, organizing events and building workplace culture.
  • Class Representative, Jntuk-Ucev – Represented classmates and coordinated academic and extracurricular activities.

Timeline

MSc - International Business with Advanced Practice

Heriot-Watt University
09.2025 - 04.2027

Software Engineer

L&T Construction
07.2022 - 07.2025

Waitress / Cashier (Part-time)

Mulberry
08.2021 - 05.2022

Customer Service Associate (Part-time)

CSR Supermarket
04.2019 - 02.2020

Front Desk Assistant (Part-time)

Ganapathy Residency
02.2018 - 03.2019

B.Tech - Electronics and communication Engineering

JNTUK-UCEV
Supriya Chapa