Summary
Work history
Education
Skills
Accomplishments
Timeline
Generic

SUNITA SHAMOON

WALLINGTON,LONDON

Summary

Dynamic professional with a strong foundation in communication proficiency and customer service, complemented by exceptional skills in adaptability and time management. Demonstrates expertise in conflict resolution and project management, leveraging Microsoft Office Suite to enhance operational efficiency. Committed to delivering consistent results through effective decision making and multitasking, with a focus on career advancement within the industry.

Work history

FRAGRANCE CONSULTANT AND MAKE UP

SAVERS
CROYDON, LONDON
  • Suggested appropriate fragrances based on individual tastes and preferences leading to enhanced customer loyalty.
  • Built long-term relationships with regular customers, ensuring repeat business.
  • Shared knowledge about the latest fragrances for increased client interest.
  • Maintained clean and organised displays that attracted attention from potential buyers.
  • Handled cash transactions accurately whilst maintaining financial integrity of the store.
  • Educated customers about different scent families for better understanding of fragrances.
  • Managed inventory control and restocking, ensuring availability of best-selling products at all times.
  • Attracted new clients with a friendly and approachable demeanour.

Supervisor

POUNDLAND
CROYDON, LONDON
  • Provided customer service to enhance shopping experience.
    Restocked shelves to maintain product availability.
    Operated tills efficiently while ensuring store cleanliness.
  • Provided constructive feedback to staff for improved performance levels.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Identified potential risks and mitigated them through proactive measures.
  • Assisted in the recruitment process for hiring quality staff members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Supervised activities of workers and enforced safety regulations.
  • Improved workplace safety to reduce accidents and near-misses.

Reception assistant

KARE PLUS Agency
Croydon
  • Assisted patients with daily personal care.
    Monitored vital signs to ensure health stability.
    Supported mobility and provided emotional encouragement.

Team leader

TK MAXX
Bromley
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Fostered a high-performing environment to drive productivity and quality.
  • Increased team cohesion by implementing regular feedback sessions.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.

Customer team member

Post Office
Bromley
  • Improved customer service by answering inquiries accurately and swiftly.
  • Trained new team members for smooth transition into the role.
  • Handled customer complaints with tact and professionalism.
  • Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
  • Handled multiple customer transactions concurrently, enhancing workflow efficiency.
  • Delivered excellent customer service to ensure repeat business.
  • Worked efficiently on tills to minimise waiting times for customers.
  • Cleaned and organised checkout area to enhance shopping experience for customers.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Cultivated environment to encourage continual process improvements.

Security Officer

Show Sec
London
  • Monitored and patrolled assigned areas to deter unauthorized activity and ensure safety compliance across a 12-hour rotating schedule.
  • Responded swiftly to security breaches, emergencies, and alarms, maintaining professional composure in high-pressure situations.
  • Conducted routine inspections of entrances, exits, and restricted areas to ensure compliance with organizational policies.

Education

B.B.A - HOSPITALITY AND HEALTH CARE MANAGEMENT

JINNAH SINDH MEDICAL UNIVERSITY
Pakistan
02/2016 - 07/2020

Skills

  • Adaptability
  • Communication
  • Decision Making
  • Inventory Restocking
  • Consistency
  • Time Management
  • Multi Tasking
  • Communication proficiency
  • Time efficiency
  • Customer Service
  • Communication skills
  • Interpersonal communication
  • Public speaking
  • Conflict Resolution
  • Project Management
  • Microsoft Office Suite

Accomplishments

  • SIA BADGE HOLDER ( LONDON )
  • CCTV BADGE HOLDER (LONDON)
  • ( AND FUTHER TRAINING: - THEORY AND PRACTICAL)

Timeline

Security Officer

Show Sec

B.B.A - HOSPITALITY AND HEALTH CARE MANAGEMENT

JINNAH SINDH MEDICAL UNIVERSITY
02/2016 - 07/2020

FRAGRANCE CONSULTANT AND MAKE UP

SAVERS

Supervisor

POUNDLAND

Reception assistant

KARE PLUS Agency

Team leader

TK MAXX

Customer team member

Post Office

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SUNITA SHAMOON