Sundip Gurung
Reading,West Berkshire
Summary
Management professional with over 10 years of experience in the hospitality industry. Proven track record of resolving issues and enhancing customer satisfaction. Committed to continuous learning and adaptability in dynamic environments.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work history
Manager
Chillim Kitchen
Reading
2022.01 - Current
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Developed relationships with suppliers for better inventory management.
- Trained new team members, enhanced service quality.
- Coordinated events and parties to increase restaurant revenue.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Chef
Chillim Limited
Reading, West Berkshire
2017.01 - 2024.01
- Supervised all kitchen staff to maintain high quality standards.
- Maintained high safety standards during food preparation and serving procedures.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Reduced customer complaints by enforcing strict quality control procedures.
Coffee barista
PumpkinCafe
2012.01 - 2017.01
- Adapted to high-pressure situations, delivering prompt service during peak hours.
- Trained new staff on coffee-making techniques, reinforcing quality standards across the team.
- Demonstrated in-depth knowledge of coffee blends, resulting in personalised recommendations.
- Maintained consistent quality through meticulous preparation of all beverages.
Education
GCSEs -
Ideal model School
Nepal 1999.01 - 2009.01
Skills
- Product knowledge and integration
- Knowledge of regulatory standards
- Customer relationship management
- Mentoring and coaching
- Negotiation techniques
- IT infrastructure understanding
- Safety consciousness
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Leadership skills
- Bookkeeping
- Invoicing
Timeline
Manager
Chillim Kitchen
2022.01 - Current
Chef
Chillim Limited
2017.01 - 2024.01
Coffee barista
PumpkinCafe
2012.01 - 2017.01
GCSEs -
Ideal model School
1999.01 - 2009.01