Suman Dahal
Putney,UK
Summary
Detail-oriented professional with expertise in customer service excellence, event planning, and strategic time management. Skilled in problem solving, cocktail and mocktail preparation, upselling techniques, and driving revenue growth. Proficient in using Micros and point of sale (POS) systems to streamline operations and enhance efficiency. Demonstrates strong capabilities in inventory management and strategic planning to optimise resources effectively. Committed to delivering exceptional service while contributing to organisational success through innovative solutions and meticulous attention to detail.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Bartender
Platinum Lace
Leicester Square, London
2024.11 - 2026.02
- Prepare and serve a wide range of cocktails and beverages.
- Take and fulfill drink orders efficiently and promptly.
- Handling guest complaints professionally and courteously.
- Restock liquor, garnishes and bar supplies as needed.
- Conduct monthly inventory checks and reports.
- Coordinate with waitstaff to ensure smooth service.
- Upselling beverages and promotions.
- Recommend drinks based on customer preferences.
Box Waiter/Plate waiter/Event Staff/Bar Staff
Zen Master Group Agency
Brentford, UK
2024.10 - 2026.02
- Served outstanding food and drinks at prestigious events such as Platinum Lace, Twickenham Stadium, Ascot Stadium, and ICAEW One Moorgate Place.
- Supported table arrangements, guest requests, and event layouts effectively, ensuring smooth event operations.
- Acquired broad experience in a variety of settings, quickly adjusting to shifting team dynamics and customer expectations.
Bartender (Seasonal work)
Drake and Morgan (Regents place)
Warren Street, United Kingdom
2025.11 - 2025.12
- Provided exceptional customer service by engaging patrons and ensuring satisfaction.
- Mixed and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organisation of bar area to uphold health standards.
- Coordinated with team members to establish a welcoming atmosphere for guests.
- Developed knowledge of drink recipes and seasonal specials to promote sales.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Provided excellent service to customers, resulting in repeat business.
Banquet Server/In Room Dining Server/Bartender
The Westin Doha Hotel and Spa
Doha
2022.08 - 2024.02
- Successfully led banquet layouts and buffet setups, ensuring superior guest experiences during large-scale events.
- Played a pivotal role in guest satisfaction by managing cashier duties, night reporting, and addressing guest concerns.
- Prepared and served high-quality cocktails, mocktails, and in-room dining amenities, contributing to an elevated guest experience.
Food and Beverage Service Personnel
Tejhasree Apartment Hotel
Lalitpur
2022.04 - 2022.07
- Enhanced revenue through effective upselling strategies and efficient management of the point-of-sale(POS) system.
- Developed expertise in coffee brewing and preparation of cocktails and mocktails, ensuring high-quality service delivery.
Industrial Trainee, Food and Beverage Service
Hotel Himalaya
Lalitpur
2019.11 - 2019.12
- Completed extensive training across bartender, banquet operations and room service focus on delivering exceptional guest experiences.
- Learned and implemented industry-standard practices to ensure efficient operations and customer satisfaction.
Industrial Trainee, Housekeeping, Kitchen and Food and Beverage Service
Summit Hotel
Lalitpur
2019.05 - 2019.07
- Rotated through key departments including Housekeeping, Kitchen and Food and Beverage Service gaining a comprehensive understanding of hotel operations.
- Developed skills in room attendant, hygiene standards, and contributed to banquet, bar and room service.
Education
Bachelor of Science - Hospitality Management
Academy of Culinary Arts and Hospitality Management
Nepal 2018.01 - 2023.01
Master of Science - Events and Hospitality Leadership
University of East London
London, UK 2024.09 - 2025.09
Skills
- Customer Service Excellence
- Event Planning and Organization
- Time Management
- Problem solving
- Cocktail and Mocktail Preparation
- Upselling and Revenue growth
- Micros
- Point of Sale(POS) systems
- Strategic planning
- Inventory management
Language
Nepali (Native)
Native
English
Advanced
Hindi
Fluent
French
Beginner
References
- Ramu, Lamsal, Venue Manager, Ramu.Lamsal@westin.com
- Santosh, Maharjan, Food and beverage supervisor, sanparmi@gmail.com
Affiliations
- Football