Suleman Patel
Bradford ,West Yorkshire
Summary
Dedicated Shop Manager focused on delivering exceptional customer experiences. Addresses customer complaints swiftly, transforming challenges into opportunities for loyalty. Maintains high standards of store presentation and cleanliness to enhance brand reputation.
Overview
3
3
Languages
32
32
years of professional experience
Work History
Shop Manager
Euro Mini Market Ltd
Keighley , West Yorkshire
01.2011 - Current
- Maintained high standards of store presentation and cleanliness.
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Organised stock in designated areas to ensure easy access and retrieval. safely and securely to maintain quality of goods.
- Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Monitored employee performance, providing feedback and coaching to improve service delivery.
- Merchandised displays to showcase new and popular items.
- Conducted regular stock checks to maintain inventory accuracy and minimise losses.
- Actioned customer feedback to improve product and service provisions.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Affixed clear labels on products to ensure compliance with Trading Standards. clearly and accurately in line with Trading Standards laws.
- Coordinated with the head office to align store objectives with overall company goals.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Controlled budget for store expenses, ensuring efficient use of resources.
- Managed finances by controlling budgets and authorising expenditures.
- Set prices based on market capacity and demand to achieve revenue targets.
- Enforced team compliance with health and safety requirements to maintain standards.
- Managed finances by controlling budgets and authorising expenditures.
Returns Processor
Next
Bradford , West Yorkshire
03.2006 - 09.2009
- Processed customer returns efficiently, adhering to company policies and procedures.
- Implemented changes to returns procedures, improving processing time and customer satisfaction.
- Inspected returned merchandise for condition, verifying eligibility for refund or exchange.
- Conducted quality control checks on returned items, ensuring compliance with standards.
- Reviewed and updated returns documentation, ensuring accuracy and compliance.
- Managed inventory of returns area, keeping workspace organised and efficient.
Packing and Stock Assistant
Grattan
08.1997 - 09.2003
- Scanned and processed parcels with scanning systems to ensure accurate tracking
- Packed and labelled parcels for efficient delivery and identification
- Worked in a fast - paced environment while meeting targets and deadlines
- Sorted parcels according to delivery requirements for streamlined dispatch
- Collaborated with team members to achieve project goals
Picker
Urbank (formally known as swithernbank)
Bradford , West Yorkshire
02.1995 - 07.1997
- Picked and sorted orders accurately and efficiently to meet customer requirements
- Checked products and orders to ensure accuracy and quality control
- Followed health and safety procedures
- Managed stock inventory for optimal organisation and availability
Education
GCSEs - English
Grange Upper School
Bradford 01-1995
GCSEs - Urdu
Grange Upper school
Bradford 01-1995
GCSEs - Maths
Grange Upper School
Bradford 01-1995
GCSEs - Religious Studies
Grange Upper School
Bradford 01-1995
GCSEs - History
Grange Upper School
Bradford 01-1995
GCSEs - Geography
Grange Upper School
Bradford 01-1995
GCSEs - Science
Grange Upper School
Bradford 01-1995
GCSEs - Design Technology
Grange Upper School
Bradford 01-1995
Skills
- Customer service skills
- Cash handling experience
- Customer relations
- Team building skills
- Retail industry knowledge
- Staff supervision
- Product knowledge proficiency
- Employee scheduling
- Multitasking proficiency
- Stock replenishment
- Customer loyalty strategies
- Market analysis
- Staff training
- Pricing
- Supply chain
- Brand loyalty
- Sales driven
- Sales performance management
- Retail software literacy
- Loss prevention
- Financial oversight
- Visual merchandising
- Product display creativity
- Salesmanship
Languages
English
Advanced
C1
Hindi
Elementary
A2
Gujarati
Proficient
C2
Interests
- I have a strong interest in travelling and exploring new places, which has helped me develop an appreciation for different cultures, and ways of life In my free time I have traveled to China, Thailand, Morocco, Singapore, Hong Kong
Timeline
Shop Manager
Euro Mini Market Ltd
01.2011 - Current
Returns Processor
Next
03.2006 - 09.2009
Packing and Stock Assistant
Grattan
08.1997 - 09.2003
Picker
Urbank (formally known as swithernbank)
02.1995 - 07.1997
GCSEs - English
Grange Upper School
GCSEs - Urdu
Grange Upper school
GCSEs - Maths
Grange Upper School
GCSEs - Religious Studies
Grange Upper School
GCSEs - History
Grange Upper School
GCSEs - Geography
Grange Upper School
GCSEs - Science
Grange Upper School
GCSEs - Design Technology
Grange Upper School