suleman mushtaq
oldham
Summary
A highly skilled professional with extensive expertise in customer relations and complaint handling.Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements.
Overview
1
1
year of professional experience
Work history
Kitchen assistant
firebirdz pizza and grill oldham
Oldham, Manchester
02.2024 - 12.2024
- Observed health and hygiene standards to minimise food contamination.
- Received and unloaded new inventory for storage in stores.
- Operated cash point as required, handling and recording payments.
- Identified and addressed potential hazards to decrease accidents.
- Contributed to team communication, resulting in better workflow efficiency.
- Assisted in inventory management to avoid food wastage.
- Oversaw daily operations to achieve high productivity levels.
- Trained junior staff on kitchen processes to meet food preparation standards.
Till operator
firebirdz pizza and grill oldham
Oldham, Manchester
02.2024 - 12.2024
- Maintained and recorded gift certificate documentation for accurate financial records.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Reconciled daily takings accurately at shift's end without fail.
- Engaged in pleasant chit chat for friendly and personalised service.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Helped customers make product and service selections among range of options.
Education
A-Levels - science
Bukhari group of colleges
Pakistan 09.2016 - 06.2018
Bachelor of Business Administration - economics
Punjab university jhelum campus
Pakistan 10.2019 - 05.2023
MSc Digital Marketing Communications - business
Manchester Metropolitan University
Manchester 01.2024 -
Skills
- Computer literacy
- Mathematical competency
- Empathy towards customers
- Microsoft Excel
- Resilience under pressure
- Bilingual or multilingual
- Complaint handling
- Ethical decision making
- Remote teamwork
- Customer relations
- Time efficiency
- Telephone skills
- Public speaking
Languages
English
Fluent
Timeline
Kitchen assistant
firebirdz pizza and grill oldham
02.2024 - 12.2024
Till operator
firebirdz pizza and grill oldham
02.2024 - 12.2024
MSc Digital Marketing Communications - business
Manchester Metropolitan University
01.2024 -
Bachelor of Business Administration - economics
Punjab university jhelum campus
10.2019 - 05.2023
A-Levels - science
Bukhari group of colleges
09.2016 - 06.2018
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