Sukhvinder Kaur Johal

Overview

Trained AI Copilot to perform various everyday tasks on MacOS by executing tasks such as searching for flights while evaluating and guiding the AI model through the correct steps and recording demonstrations.

Key Responsibilities

• Crafted, edited, assessed and fact-checked AI interactions based on rigorous research.
• Created challenging but solvable tasks based on real-world scenarios the AI Copilot would need some guidance on, but was not impossible to complete.
• Gave clear instructions to the AI Copilot with a logical flow that were actionable and easy to follow.
• Included a variety of User Interface (UI) interactions such as typing, scrolling, copying, clicking and switching applications.
• Evaluated AI Copilot suggestions and made corrections where needed.
• Enhanced client satisfaction by delivering high-quality work within deadlines.

Key Achievements

• Exceeded set weekly performance threshold week on week.
• Received bonus on a weekly basis due to outstanding performance and production of high-quality submissions.

Consultant working on various projects.

Overview

Reviewed various document types to ensure they represented realistic scenarios in line with set requirements to build a reliable dataset for use by the client to accurately test against a classification tool's ability to detect different Sensitive Information Types (SITs) such as social security numbers, credit card numbers, passport details and bank account numbers.

Key Responsibilities

• Reviewed and refined documents to ensure they met specified requirements of the client.
• Evaluated different document types and versions, making necessary edits involving human creativity whilst maintaining authenticity of information.
• Formatted final document versions as per clients request and ensured each document was submitted in the correct file format.
• Paid attention to detail while completing assignments, keeping a focus on quality.
• Enhanced client satisfaction by delivering high-quality work within deadlines.

Overview

Assessed AI generated responses to ensure the response was ethical, accurate and domain-specific whilst conforming to being authentic human like responses . This pivotal work supported the reliability of AI applications in Compliance.

Key Responsibilities

• Carefully read and fully understood user prompts.
• Reviewed AI model generated responses to ensure accuracy and compliance whilst maintaining focus on quality.
• Assessed responses based on set guidelines.
• Worked flexible hours across nights and weekends.
• Paid attention to detail while completing assignments.
• Enhanced client satisfaction by delivering high-quality work within deadlines.

Overview

Developed specialized content that trained AI models to be ethical, accurate and domain-specifically responsible whilst conforming to being human like. This pivotal work supported the reliability of AI applications in Compliance.

Key Responsibilities

• Crafted, edited, assessed and fact-checked AI interactions based on rigorous research.
• Worked flexible hours across nights and weekends.
• Paid attention to detail while completing assignments, keeping focus on quality.
• Enhanced client satisfaction by delivering high-quality work within deadlines.

Key Achievements

• Exceeded the set weekly performance threshold week on week.
• Received a bonus on a weekly basis due to outstanding performance and production of high-quality submissions.
• Identified as one of the top 3 performers receiving a monetary reward.

Overview

Evaluated web content using differing devices to improve major search engine's quality using reliability, adaptability and adherence to guidelines.

Key Responsibilities

• Assessed online search results to enhance quality.
• Analysed and rated content relevance in relation to search terms.
• Reviewed language for grammar, tone and language appropriateness.

Career Break to start and raise a family.

Financial Services contractor working on various projects.

Overview

Quality checked consultants cases to ensure right outcome had been reached. Stood in for Team Leader regularly managing team comprising of 8 consultants.

Key Responsibilities

• Worked closely as part of team to enhance quality and compliance across project.
• Ensured agreed upon in-house quality procedures, standards and specifications were met.
• Provided feedback and coaching to correct or improve reports and execute remediation and rectification due.
• Managed caseloads throughout end-to-end process.
• Performed onboarding of new recruits; managing training and development. Conducting team meetings and 1:1's.
• Sought opportunities to improve processes and customer experiences through trends seen.

Overview

Was the initial contact for dissatisfied customer's (telephone, letter and email complaints) with an aim to resolving the dispute at first contact. Managed complaint investigations from both sides, throughout an end-to-end process if no conclusion could be reached during the first contact.

Key Responsibilities

• Conducted a full investigation into disputes, collated information from multiple sources and systems and managed caseloads throughout end-to-end process.
• Dealt with complaints in relation to Packaged Bank Accounts (PBA's), cheques, unsecured personal loans, regular payments, account switching services, credit cards, unaffordable lending, account fees, unpaid Bank fees and transactional disputes.
• Made fair and reasonable decisions as to whether the complaint was upheld or declined and calculated any redress due. Executed remediation and rectification and compiled bespoke outcome letters for customers.
• Produced high quality reports in line with the Financial Conduct Authority (FCA) and conducted all investigations within the allocated Service Level Agreement (SLA).

Overview

Investigated and rectified mis-sold Packaged Bank Accounts (PBAs) complaints. Stood in for Team Leader regularly managing 8 consultants. Frequently took on role of Work Flow and Allocation Officer.

Key Responsibilities

• Produced high quality reports in line with Financial Conduct Authority (FCA). Managed caseloads throughout end-to-end process, sourcing data from various systems.
• Compiled bespoke customer outcome letters upon completion of investigation. Calculated redress post conducting suitability and eligibility assessments. Accurately executed remediation and rectification due adhering to legislative regulation requirements.
• Ensured data was up-to-date and precise to allow for accurate complaint reporting to FCA, recording accurate outcomes on an in-house system for MI purposes.
• Managed team of 8 consultants, auditing caseloads and providing constructive feedback to drive improvement performances.
• Allocated priority cases in line with (Service Level Agreement) SLA. Ensured consultants were meeting daily SLAs. Rearranged consultants diaries in order to assist with urgent and priority cases.

Key Achievements

• Team managing within a few months of starting on project.

Overview

Conducted financial investigations regarding Money Laundering and Terrorist Financing in line with current financial crime trends. Quality checked reviews conducted by other investigators.

Key Responsibilities

• Conducted in depth investigations into High Risk customers to determine whether they fell outside banks risk appetite and if the relationships should seize.
• Undertook high quality investigations into internal Suspicious Activity Reports (SARs) submitted. Gave good clear written rationale and justifications in relation to each case.
• Conducted account and transactional analysis to a high standard.
• Adhered to banks KYC, KYB, CDD and EDD principles and regulated guidelines by analysing and reviewing customers' data and obtaining relevant documentation where necessary.
• Quality checked reviews conducted by other investigators into Politically Exposed and Special Interest Persons (PEPs and SIPs), provided feedback and created performance plans where necessary.
• Prepared and submitted disclosures to National Crime Agency (NCA).

Overview

Conducted financial investigations relating to Money Laundering, Fraud, Human Trafficking, Drug Trafficking and other Serious and Organised Crime. Participated in active operations to prevent and detect crime. Kept up to date with financial crime trends.

Key Responsibilities

• Analysed, developed and evaluated intelligence including confidential disclosures (Suspicious Activity Reports (SARs)) submitted to National Crime Agency (NCA).
• Conducted preliminary enquiries to identify assets and make an assessment on whether Operational Activity could take place.
• Reviewed and developed Organised Crime Group members whilst discussing ongoing developments in weekly meetings.
• Participated in and supported initiatives and operations with intention of preventing and detecting crime.
• Conducted home visits, protecting those at risk of being vulnerable victims.
• Performed investigative analysis regarding potential opportunities. Made assessment on what action could be taken by Police or Partner Agencies.
• Quality Checked investigations prepared by researchers before submitting for Inspector approval. Provided feedback and created coaching plans for improvement.

Key Achievements

• After interviewing for entry level position (IDO), I was offered the role of FIO, which had been specifically created for me during this process.
• Being accredited by the College of Policing as FIO which was mainly for Police Officers.
• Increased productivity of researchers by 25% after working closely with my peers in their training and development.