Sukhpreet Rai

As a Clinical Services Pharmacist at Soar Beyond, I play a key role in bridging clinical expertise with strategic content development and marketing execution within the pharmaceutical sector. My responsibilities span the end-to-end creation, delivery, and governance of training and educational programmes—both promotional and non-promotional—aligned to ABPI standards and national healthcare guidance.

Key achievements and responsibilities include:

• Content Development & Marketing Integration :
  Designed and led a national COPD training programme, including the development of marketing tools and digital assets distributed to pharmacists and primary care teams. These resources supported clinical behaviour change and elevated engagement with targeted therapeutic messaging.
• ABPI Compliance & Governance :
  Applied internal ABPI training to ensure all communications and educational content met regulatory and compliance standards. Collaborated closely with medical, compliance, and marketing teams to ensure clarity, consistency, and alignment with brand strategy.
• Strategic Stakeholder Engagement :
  Partnered with pharmaceutical clients and internal cross-functional teams to align training and marketing objectives with real-world clinical practice, ensuring relevance and uptake in primary care.
• Innovation in Programme Delivery :
  Developed modular content for live training sessions, digital platforms, and hybrid events—adapting materials for varied audiences including healthcare professionals, commissioners, and internal sales teams.

This role has positioned me at the intersection of clinical practice and strategic communication, enabling me to translate complex therapeutic information into compelling, compliant, and effective content that supports both brand and patient objectives.

As Clinical Standards Pharmacist, I was responsible for overseeing clinical governance and standards across a large network of community healthcare sites, ensuring regulatory compliance and excellence in clinical delivery. I acted as the governance lead across 52 sites, shaping and implementing policies that supported safe, effective, and patient-centred services.

Key responsibilities and achievements included:

• Clinical Governance Leadership :
  Led the development and oversight of governance frameworks across 52 sites, ensuring alignment with national regulations and internal clinical protocols.
• Policy & Standards Development :
  Authored and implemented clinical SOPs, audit tools, and protocols to raise the standard of care and promote consistency across the estate.
• Cross-functional Collaboration :
  Worked closely with senior managers, pharmacists, and operational leads to embed clinical quality within business contracts and service models.
• Audit & Quality Improvement :
  Conducted regular site audits and performance reviews, identifying risks and implementing corrective action plans to maintain high standards of care and compliance.
• Education & Communication :
  Provided clinical guidance and training to pharmacy teams, ensuring understanding and execution of best practice procedures.

This role strengthened my leadership in governance and quality assurance, as well as my ability to communicate clinical and regulatory requirements across operational teams—skills that underpin my continued success in marketing-aligned, compliance-focused roles.

As Pharmacy Manager at Tesco Pharmacy, I was responsible for the daily operational, clinical, and commercial performance of the pharmacy, ensuring excellence in service delivery, compliance with regulatory standards, and a consistently high standard of patient care.

Key responsibilities and achievements included:

• Operational Leadership :
  Managed all aspects of pharmacy operations, including workflow optimisation, inventory control, and rota management to ensure efficiency and service continuity.
• Regulatory & Clinical Compliance :
  Ensured full compliance with GPhC regulations and company SOPs, fostering a culture of clinical governance and accountability across the team.
• Team Management & Development :
  Supervised and supported a multidisciplinary team, providing mentoring and performance feedback to maintain high engagement and capability levels.
• Customer & Patient Engagement :
  Built trusted relationships with patients and local healthcare providers, delivering tailored advice, supporting medication adherence, and promoting pharmacy services.
• Service Promotion & Commercial Awareness :
  Proactively promoted pharmacy services, including NHS and private offerings, contributing to improved service uptake and business performance.

This role honed my ability to lead a high-performing pharmacy team while maintaining focus on clinical standards, customer experience, and operational efficiency—laying the foundation for my later work in training, governance, and strategic communication.

In my role as Clinical Pharmacist within the NHS, I provided clinical pharmacy services across inpatient and outpatient settings, with a special focus as the Respiratory Lead Pharmacist. I was responsible for optimising medication therapy, supporting multidisciplinary teams, and leading on training initiatives to enhance patient care in respiratory medicine.

Key responsibilities and achievements included:

• Respiratory Leadership :
  Acted as the designated Respiratory Lead Pharmacist, supporting the development and implementation of care pathways for conditions such as COPD and asthma. Provided specialist input on inhaler technique, stepwise therapy, and prescribing optimisation.
• Training & Development :
  Designed and delivered tailored training sessions for junior pharmacists, nurses, and prescribers on respiratory medicines and device use, ensuring consistency and confidence in clinical practice.
• Clinical Review & Medicines Optimisation :
  Conducted medication reviews and reconciliations for patients on complex therapies, identifying interactions, deprescribing opportunities, and improving safety across transitions of care.
• Collaborative Care Delivery :
  Worked closely with physicians, nurses, and other healthcare professionals to manage therapy plans and prevent hospital readmissions, especially within the respiratory cohort.
• Patient Support & Education :
  Provided direct counselling to patients on inhaler use, adherence strategies, and self-management, enhancing patient empowerment and outcomes.

This role built the foundation of my clinical expertise in respiratory care and sparked my ongoing passion for structured training, patient education, and the integration of clinical insights into broader communication and content strategies.