Sukchain Kaur
Wolverhampton,West Midlands
Summary
I am a highly self-motivated individual with great passion for the retail store management industry. I strive to achieve high quality standards, and I can handle any given task whilst remaining calm under pressure. I am always willing to walk the extra mile for the development of the company and myself. I am well organised and have a methodical approach to problem solving, excelling both independently and as part of a team. I have always been seen as friendly with an outgoing personality and I can communicate at all levels.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Store Manager
Pre-Loved Clothing (Self-emplayed)
Wolverhampton, West Midlands
07.2024 - 12.2024
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Handled cash transactions accurately, minimising financial discrepancies at till.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Oversaw visual merchandising efforts that enhanced overall store appearance, managed stock within set levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Store manager
Pronto Pasta
Wolverhampton
05.2021 - 06.2023
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enhanced customer experience by providing prompt and courteous service.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Formulated marketing and advertising strategies for continuous business growth.
- Balanced till at end of day, maintaining accurate records.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Counter assistant
The Pharmacy Clinic
Wolverhampton, West Midlands
05.2019 - 05.2021
- Responded promptly to all customer enquiries, enhancing overall service experience.
- Maintained high standards of cleanliness within pharmacy, promoting a healthy environment for customers.
- Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
- Prepared labels for prescription bottles with meticulous attention to detail, reducing errors in medication distribution.
- Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Educated customers about proper usage and potential side effects of prescribed drugs.
Store manager
Acorns Children's Hospice Charity Shop
Wolverhampton, West Midlands
08.2011 - 12.2019
- Maintained clean and well-organised shop environment for a welcoming shopping experience.
- Managed stock donations, ensuring efficient distribution to shop floor.
- Monitored sales trends, adjusting pricing strategies accordingly for optimal revenue stream.
- Ensured compliance with health and safety regulations, maintaining safe work environment.
- Promoted charitable work amongst local communities via social media channels, increasing brand awareness.
- Recruited, trained, and motivated volunteer teams to ensure effective operations.
School Lunchtime Supervisor
St. Andrews Primary School
Wolverhampton, West Midlands
09.2007 - 07.2011
- Monitored playground during breaks, ensured secure play environment for children.
- Coordinated with teaching staff for effective supervision strategies, whilst collaborating with other Lunchtime Supervisors to provide consistent care for all pupils.
- Reported any significant behavioural issues to relevant teacher or Head Teacher.
- Promoted a safe and positive environment by enforcing school policies.
- Encouraged good dietary habits, promoted healthier lifestyle among students.
- Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
- Administered first aid, ensured child safety.
Education
GCSEs - Academic Subjects
Regis Secondary School
Wolverhampton 09.1991 - 07.1996
Certificate of Higher Education - Food Hygiene and Safety
JobChange
Wolverhampton 03.2023 - 03.2025
Skills
- Resilient under pressure
- Highly organised and efficient time keeper
- Strategic team management in diverse environments
- Excellent Customer Service and effective delegating
- Computer literate and confident in Microsoft Office pack
- Ethical and knowledgeable
- Compassionate and empathic towards everyone
Languages
English
Native
Punjabi
Native
Voluntary Work (ongoing)
Currently joined Compton Care Charity as a volunteer, managing cafe and shop floor area ensuring a clean and tidy environment at all times.
Certification
Health and Safety in Schools L3
Food and Hygiene L2
First Aid L2
Affiliations
- Reading love stories and thriller books
- Listening to music
- Attending social events with family and friends
- Going out for food and cooking with my two children
References
References available upon request.
Timeline
Store Manager
Pre-Loved Clothing (Self-emplayed)
07.2024 - 12.2024
Certificate of Higher Education - Food Hygiene and Safety
JobChange
03.2023 - 03.2025
Store manager
Pronto Pasta
05.2021 - 06.2023
Counter assistant
The Pharmacy Clinic
05.2019 - 05.2021
Store manager
Acorns Children's Hospice Charity Shop
08.2011 - 12.2019
School Lunchtime Supervisor
St. Andrews Primary School
09.2007 - 07.2011
GCSEs - Academic Subjects
Regis Secondary School
09.1991 - 07.1996
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