Uday Kumar Veeraboina
Salford,UK
Summary
Dynamic professional with a strong foundation in business requirements understanding and quality assurance. Demonstrates critical and analytical thinking, complemented by a proven ability to manage customer enquiries effectively. Skilled in internal auditing, policy compliance understanding, and reporting and analytics. Adept at training and mentoring, fostering a collaborative environment that enhances team performance. Known for creative problem solving and decision making, with resilience under pressure ensuring consistent delivery of high-quality results. Aspires to leverage these competencies towards driving organisational success in increasingly challenging roles.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Store executive
Select & Save
Manchester, United Kingdom
06.2024 - 05.2025
- Delivered exceptional customer service by leveraging strong interpersonal and communication skills to engage effectively with diverse clientele and team members.
- Resolved customer concerns with solution-oriented approach, leading to improved customer satisfaction ratings and increased repeat business.
- Operated POS systems and inventory management software to accurately process transactions, track stock levels, and support inventory audits.
- Participated in process improvement initiatives to optimize retail workflows, enhance operational efficiency, and elevate customer experience.
- Organized and executed multiple responsibilities simultaneously, including sales assistance, stock replenishment, and merchandising during peak business hours.
- Adapted to flexible schedule, including weekends and holidays, to ensure consistent team support and uninterrupted store operations.
In-Store Assistant (with delivery)
Domino's Pizza
Manchester
04.2024 - 05.2024
- Deliver consistent, high-quality customer service both in-store and over phone by actively listening, accurately processing orders, and offering relevant product recommendations and upselling opportunities to enhance customer experience.
- Act as positive ambassador for Domino's brand during deliveries by demonstrating professionalism, respectful customer engagement, and responsible driving practices.
- Operate point-of-sale (POS) system with speed and accuracy, managing both cash and card transactions while maintaining financial integrity and minimizing errors.
- Respond to customer inquiries, concerns, or complaints with professionalism, empathy, and problem-solving mindset, ensuring every customer interaction is positive, timely, and aligned with Domino's service standards.
- Conduct timely and safe deliveries by adhering to designated routes and traffic laws, ensuring product reaches customer in perfect condition, with courteous and professional demeanour at all times.
Claims Associate
Carelon global Solutions
Hyderabad
04.2020 - 01.2024
- Conducted in-depth investigations into claim-related issues by leveraging internal databases, case documentation, and policy guidelines to ensure accurate and compliant claim handling.
- Analysed complex data sets and case details to make well-informed, policy-aligned determinations regarding approval or denial of claims, balancing fairness with organizational standards.
- Reviewed and interpreted medical records, supporting documentation, and claimant-provided information to verify accuracy, completeness, and eligibility of each claim submission.
- Processed approved claims with precision and timeliness, strictly adhering to established payment schedules, regulatory requirements, and internal financial procedures.
- Performed rigorous quality control audits on finalized claim files to ensure accuracy, regulatory compliance, and readiness for management review or escalation.
- Identified opportunities to improve operational efficiency by optimizing workflow processes, resulting in measurable reductions in processing time and increased team throughput.
- Streamlined internal and external query resolution protocols, significantly enhancing team productivity, response times, and overall quality of service delivered to clients and stakeholders.
Claim Analyst
Healthmatic business solutions
Hyderabad
10.2018 - 02.2020
- Conducted thorough analysis of claims data to identify recurring trends, operational bottlenecks, and potential areas for efficiency gains, resulting in actionable recommendations that contributed to process optimization and service quality enhancement.
- Assessed complex client requests related to additional benefits or modifications to existing coverage, applying deep policy knowledge and sound judgment to ensure fair, policy-aligned outcomes that upheld customer satisfaction and regulatory standards.
- Actively participated in cross-functional meetings with internal departments and external vendors to resolve disputed claims, ensuring clear communication, issue resolution, and alignment across stakeholders to maintain client trust and business integrity.
- Maintained strict adherence to company policies and industry regulations regarding data privacy and confidentiality, handling sensitive health and financial information with highest degree of professionalism and ethical responsibility.
- Played key role in internal process improvement initiatives aimed at increasing accuracy and efficiency of claim evaluations, resulting in faster turnaround times and enhanced customer experience.
Education
Master of Science - International Management
University of Bolton
01.2024 - 06.2025
Bachelor of Commerce - Finance, Accounts, Statistics, Commerce, Economics
AV College of Arts And Commerce
06.2015 - 04.2018
Diploma of Higher Education - Mathematics, Economics and Commerce
Jahnavi Jr College
06.2013 - 04.2015
Skills
- Quick Learner
- Business requirements understanding
- Critical & Analytical Thinking
- Quality Assurance
- Internal Auditing
- Customer enquiries management
- Training and Mentoring
- Reporting and Analytics
- Policy compliance understanding
- Time Management
- Creative Problem Solving and Decision Making
- Resilient under pressure
Technical Skills
- MS Office Suite (Excel, PowerPoint, Word)
- Certified Tally ACE
- Pega CI&W
- WGS Reflection
- Blue Square Blue Shield
- WCF file net frameworks
Languages
English
Telugu
Hindi
Personal Information
- Gender: Male
- Nationality: Indian
Accomplishments
- Recognized with the Spot Award and Extra Miler Award for consistently exceeding performance expectations and demonstrating exceptional initiative.
- Actively contributed to process improvement initiatives, resulting in enhanced accuracy and faster turnaround times in claim application workflows.
- Demonstrated a strong commitment to quality, efficiency, and continuous improvement in day-to-day operations.
Timeline
Store executive
Select & Save
06.2024 - 05.2025
In-Store Assistant (with delivery)
Domino's Pizza
04.2024 - 05.2024
Master of Science - International Management
University of Bolton
01.2024 - 06.2025
Claims Associate
Carelon global Solutions
04.2020 - 01.2024
Claim Analyst
Healthmatic business solutions
10.2018 - 02.2020
Bachelor of Commerce - Finance, Accounts, Statistics, Commerce, Economics
AV College of Arts And Commerce
06.2015 - 04.2018
Diploma of Higher Education - Mathematics, Economics and Commerce
Jahnavi Jr College
06.2013 - 04.2015
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