Sujan Rana
Folkestone,KENT
Summary
Dedicated professional specializing in guest relations and customer service, with a strong focus on team collaboration and problem-solving. Demonstrated success in optimizing processes, training staff, and managing time effectively while multitasking. Proficient in Microsoft Office applications, data analysis, and reporting. Aims to leverage skills to drive organizational success and enhance operational efficiency.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Hotel Receptionist
Premier Inn
Folkestone, KENT
2021.04 - 2026.05
- Ensured guest comfort with prompt attention to their needs and requests.
- Reduced wait times with high-speed processing of reservations.
- Maintained security measures, protecting guest personal information and privacy.
- Improved customer satisfaction for providing timely assistance during stay.
- Processed payments accurately, guaranteeing smooth transactions for guests.
Education
A-LEVELS - Business Studies, ICT Studies
Folkestone Academy
Folkestone 2012.01 - 2019.01
BUSINESS MARKETING - undefined
Canterbury Christ Church University
2021.09 - 2023.01
Skills
- Guest relations and customer service excellence
- Team collaboration
- Problem solving and process optimization
- Adaptable and quick to apply new skills
- Microsoft Office (Word, Excel, and Outlook)
- Data analysis and reporting
- Staff training and development
- Time management and multitasking
Languages
Nepali
Proficient (C2)
English
Proficient (C2)
German
Beginner
References
References available upon request
Timeline
BUSINESS MARKETING - undefined
Canterbury Christ Church University
2021.09 - 2023.01
Hotel Receptionist
Premier Inn
2021.04 - 2026.05
A-LEVELS - Business Studies, ICT Studies
Folkestone Academy
2012.01 - 2019.01