Sue Guelchi

• Coins Super user for Programming and reporting
• Planning Routes on upcoming sites and assisting with layout options to ensure buildability whilst creating safe work zones and financial stability with partners.
• Pre-start meetings with Technical to understand complexity issues on sites to allow correct timescales in programs
• Timber Frame Schedules from suppliers onto inhouse documents to monitor delivery
• Part L in house App Superuser, issuing Plot reports
• Assisting Site and Employees with navigating new procedures
• Marking Drawings and Build Routes for issue to all departments
• Liaising daily with Contracts Managers and weekly meetings to discuss and update program where necessary
• Understood client needs thoroughly, delivering tailored reports accordingly.
• WIP Management and requesting WIP release
• Consulted with internal staff on project status, new proposals and app-related technical issues.
• Weekly Meetings for Build Sales & Design and Build Plots and agreeing movements. Adjusting Programmes to suit.
• Consistently met deadlines through effective time management strategies.
• Reporting to Regional Directors as and when required for CMLs to go and status of upcoming plots
• Building strong relationships among team members for enhanced teamwork and collaboration.
• Managed project documentation, resulting in seamless communication between all departments and clients.
• Identified potential issues early in process, addressing complications before they escalated into problems.
• Conducted regular site inspections for quality assurance on paperwork.
• Planned work schedules, ensuring tasks were completed within timelines.
• Reported on progress, problems and information requirements via weekly updates.
• Improved operational efficiency by streamlining administrative processes.
• Handle confidential documents with utmost discretion and security.
• Coordinated office activities with staff engagement
• Generated reports as required, aiding decision-making process.
• Collaborated with various departments to streamline business operations.
• Assisted in the preparation of reports and presentations for senior management.
• Providing training to new hires, improving their job readiness.
• Responding to inquiries, providing information and assistance to team members.
• A main point of contact for employees, providing high levels of assistance where required.

• All aspects of Administration & Progressed to Programmer
• Participated in training sessions to maintain up-to-date knowledge of industry norms.
• Collaborated with team members to complete projects on time.
• Assisted on construction sites, ensuring safety and efficiency.
• Enhanced transparency with thorough document management and record-keeping procedures.
• Monitored progress of construction projects, ensuring timely completion of tasks.
• Organised training sessions enhancing team's knowledge about new industry trends.
• Liaised with clients, contractors, and subcontractors to maintain solid relationships.
• Coordinated meetings to facilitate effective decision-making amongst project stakeholders.
• Served as liaison between different departments fostering teamwork and collaboration.
• Handled daily administrative tasks such as filing, drafting correspondence and scheduling appointments, contributing to smooth office operations.
• Streamlined communication for improved efficiency between on-site staff and administrative personnel.
• Reported on progress, problems and information requirements.
• Provided mentorship, support and team management to keep staff suitably trained and competent.
• Performed detailed safety briefings and new team member inductions, reducing onsite risks.
• Ordered construction supplies, tracked usage and minimised cost overruns.
• Timesheets and weekly documentation
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Enhanced property conditions with regular maintenance reviews.

• Streamlined application processes for smoother transition of new tenants into properties.
• Organised regular meetings with landlords, to enable better understanding of their needs and concerns.
• Managed tenant complaints, achieving prompt resolution.
• Developed strong relationships with local authorities by regularly liaising on housing issues.
• Undertook property inspections after works completed before new tenants

• Coordinated office events contributing to workplace culture.
• Provided exceptional customer service leading to increased client retention rate.
• Developed filing systems, increasing ease of document retrieval.
• Scheduling works to be completed
• Maintained office supplies inventory reducing last-minute procurement scenarios.
• Handled sensitive information confidentially during the course of performing scheduling duties.
• Enhanced team productivity by handling all scheduling conflicts swiftly and professionally.
• Managed high volume of inbound calls to facilitate appointment booking.
• Organised detailed calendars for efficient time management.
• Facilitated meeting planning with attention to detail.
• Liaised with Sellers and Solicitors regarding Processes

• Streamlined administrative processes to improve overall efficiency in handling claims.
• Liaised with loss adjusters to ensure proper claim assessment.
• Collaborated with underwriting department, improving communication flow.
• Liaising with No Win No Fee Solicitors and Medical Experts for reports and x-rays for Client Claims

• Liaised with contractors to estimate repair costs accurately after property damages.
• Managed communication with claimants, establishing a clear line of dialogue throughout the process.
• Coordinated with various professionals including engineers, surveyors, and medical experts for comprehensive claim evaluations.
• Expedited claim resolutions with efficient communication between clients and insurance companies.

• Out of hours support for Credit Cards and Credit Agreements
• Provided support to branch management resulting in efficient daily operations.
• Assisted customers to enhance their understanding of bank products and services.

• Performed administrative tasks such as maintaining records and handling policy renewals timely.
• Developed relationships with new clients to increase company's market share.
• Provided after-sales service for enhanced customer satisfaction and retention.
• Managed confidential client information with utmost discretion to maintain privacy.
• Coordinated with underwriters to ensure appropriate coverage is provided for clients' risks.
• Processed customer instructions for policy amendments.
• Handled insurance queries from quotation stage to renewal.