Sue Cu
London,England
Summary
I am an energetic and customer-focused individual with hands-on experience in fast-paced hospitality environments in London. Currently studying Law at the University of Westminster, I bring a strong work ethic, adaptability, and a genuine passion for delivering high-quality customer service.
Working in a busy restaurant, I have developed the ability to stay calm under pressure, multitask efficiently, and provide friendly, attentive service even during peak hours. I am comfortable supporting both front-of-house and kitchen operations, ensuring smooth service and a positive customer experience. Enthusiastic Restaurant Assistant of 3 years, improving customer experience through impeccable service and aiming to have a positive impact on staff and clients alike.
My previous experience at UNIQLO in Japan strengthened my professionalism, attention to detail, and ability to deliver consistent service standards. I am confident engaging with customers, working collaboratively in a team, and quickly adapting to new systems and processes.
I am highly motivated, quick to learn, and passionate about hospitality. I am particularly excited about Blank Street's focus on quality, efficiency, and elevating everyday coffee experiences, and I would love the opportunity to contribute to your team.
Overview
3
3
years of professional experience
Work history
Restaurant assistant
Vietnamese Restaurant
London, England
2023.09 - Current
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered excellent customer service through friendly and polite interaction.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Created speciality drinks according to exact customer requests and preferences.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
Education
Bachelor of Arts - LLB Law
University of Westminster
City of London 2023.09 -
Foundation Degree in Arts - Undergraduate Foundation Programme
London South Bank University
City of London 2022.09 - 2023.05
Skills
- Creative coffee presentation
- Drink customisation
- Coffee grinding techniques
- Baking basic pastries
- Menu creation
- Customer Service
- Multidisciplinary teamwork
- Coffee stock ordering
- Outstanding communication
Affiliations
- Testing new recipes
- Music
- Learn something news
- Travel
- Reading book
- Photography
Languages
English
Elementary
Japanese
Elementary
Vietnamese
Intermediate
Timeline
Restaurant assistant
Vietnamese Restaurant
2023.09 - Current
Bachelor of Arts - LLB Law
University of Westminster
2023.09 -
Foundation Degree in Arts - Undergraduate Foundation Programme
London South Bank University
2022.09 - 2023.05