Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Stuart Lee Monaghan

PLYMOUTH,Devon

Summary

I have spent the last 17 years as a bookmaker, the last 12 of those as a manager of a team in Torpoint. Prior to that I worked for the civil service for 12 years, for various government departments as an administrative officer. I also lived and worked in Australia & New Zealand in between those 2 jobs, during this time I was able to experience a different culture and working environment.

I have always been a keen sportsman and previously represented various teams within the Plymouth & District football league.

I consider myself a friendly, loyal & industrious person with strongly developed interpersonal and communication skills. I am quick to learn and can work effectively on my own or as part of a team.

Overview

28
28
years of professional experience
7
7
years of post-secondary education

Work history

Bookmaker manager

Betfred
Torpoint, Cornwall
01.2008 - Current
  • Planning, organising, co-ordinating & directing the activities of a bookmakers. Including marketing the shop.
  • Training all members of staff.
  • Handling cash & ensuring all figures are balanced.
  • Controlling costs & ensuring profit margins are met.
  • Ensuring customer service is kept to a high standard, but dealing with any customer disputes should they arise.

Administrator

Queensland Government
Brisbane, Australia
02.2007 - 09.2007
  • The collection of information for Australian electricians to renew their yearly electrical licence.

Administrative Officer

Department For Work & Pensions
Plymouth, Devon
11.1997 - 10.2006
  • The financial assessment of various government applications.
  • The assessment and processing of changes in entitlements,
  • The handling and processing of telephone enquiries.
  • Provide excellent customer service for improved client satisfaction.

Education

GCSEs -

Estover Community College
Plymouth
09.1988 - 07.1993

A-Levels -

Estover Sixth Form College
Plymouth
09.1993 - 06.1995

Skills

I am computer literate in the following programs:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Access
  • Microsoft Power Point
  • Microsoft Outlook

I have over 29 years experience working in customer service & financial related jobs, both for the civil service & the bookmaking industry

References

References available upon request.

Timeline

Bookmaker manager

Betfred
01.2008 - Current

Administrator

Queensland Government
02.2007 - 09.2007

Administrative Officer

Department For Work & Pensions
11.1997 - 10.2006

A-Levels -

Estover Sixth Form College
09.1993 - 06.1995

GCSEs -

Estover Community College
09.1988 - 07.1993
Stuart Lee Monaghan