Stuart Lee Monaghan
PLYMOUTH,Devon
Summary
I have spent the last 17 years as a bookmaker, the last 12 of those as a manager of a team in Torpoint. Prior to that I worked for the civil service for 12 years, for various government departments as an administrative officer. I also lived and worked in Australia & New Zealand in between those 2 jobs, during this time I was able to experience a different culture and working environment.
I have always been a keen sportsman and previously represented various teams within the Plymouth & District football league.
I consider myself a friendly, loyal & industrious person with strongly developed interpersonal and communication skills. I am quick to learn and can work effectively on my own or as part of a team.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
Bookmaker manager
Betfred
Torpoint, Cornwall
2008.01 - Current
- Planning, organising, co-ordinating & directing the activities of a bookmakers. Including marketing the shop.
- Training all members of staff.
- Handling cash & ensuring all figures are balanced.
- Controlling costs & ensuring profit margins are met.
- Ensuring customer service is kept to a high standard, but dealing with any customer disputes should they arise.
Administrator
Queensland Government
Brisbane, Australia
2007.02 - 2007.09
- The collection of information for Australian electricians to renew their yearly electrical licence.
Administrative Officer
Department For Work & Pensions
Plymouth, Devon
1997.11 - 2006.10
- The financial assessment of various government applications.
- The assessment and processing of changes in entitlements,
- The handling and processing of telephone enquiries.
- Provide excellent customer service for improved client satisfaction.
Education
GCSEs -
Estover Community College
Plymouth 1988.09 - 1993.07
A-Levels -
Estover Sixth Form College
Plymouth 1993.09 - 1995.06
Skills
I am computer literate in the following programs:
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Access
- Microsoft Power Point
- Microsoft Outlook
I have over 29 years experience working in customer service & financial related jobs, both for the civil service & the bookmaking industry
References
References available upon request.
Timeline
Bookmaker manager
Betfred
2008.01 - Current
Administrator
Queensland Government
2007.02 - 2007.09
Administrative Officer
Department For Work & Pensions
1997.11 - 2006.10
A-Levels -
Estover Sixth Form College
1993.09 - 1995.06
GCSEs -
Estover Community College
1988.09 - 1993.07