Stuart Reeves
Chatteris,Cambridgeshire
Summary
- Ambitious Operations Manager with more than 20 years of management experience in public sector. Applies strong analytical and critical thinking skills to solve complex operational problems.
- Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
- Performance-driven Management professional with 11 years of experience in Resilience and Specialist operations, management, organisational development and team building within the National Health Service. Highly adept in planning, coordinating and executing successful performance strategies. Track record of improving operational stability, efficiency and budget complaince. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
- Resourceful manager, overseeing an annual budget of £9 million to cover the operational delivery, maintenance and provision of equipment, training and assets within the Specialist Operations department.
- Experienced Paramedic and Ambulance Commander overseeing and resourcing of direct and indirect provision of life saving clinical care for patients within the inner cordon, including high risk hazardous and hostile environments, in line with the national NHS Emergency Preparedness, Resilience and Response (EPRR) Contractual and Core Standards.
- As a senior manager, I proactively ensure that I lead with fairness and empathy, ensuring that workloads are proportionate and staff are enabled to deliver their best. Accountability, setting strategic plans that both my staff, managers and I are held accountable to. Delivering the vision that patients are the centre of every decision and staff are the key assets within the business. I pride myself on being a decisive leader, leading with confidence in my teams and my own abilities and individual strengths, enabling me to manage the complexities of managing a regional specialist team.
- As a National Interagency Liaison Officer (NILO), I provide Strategic and Tactical advice to commanders based on information and intelligence ensuring the delivery of the National Occupational Standards (NOS), Joint Emergency Service Interoperability Programme (JESIP) doctrine, Joint Operational Principles (JOPs) as well the arrangements defined by the Civil Contingencies Act (CCA 2004).
- I have previously successfully managed a regional team of over 250 volunteers and been responsible for the training of over 50,000 members of the public in emergency life support and defibrillation, as well as the installation of over 50 AEDs into the community.
- I am a motivated person who works well as an individual or as part of a team, including in high pressured environments.
- I maintain a portfolio of professional development and take every opportunity to develop my knowledge, skills and experience.
Overview
24
24
years of professional experience
Work history
Specialist Operations Manager (Operations)
East of England Ambulance Service NHS Trust
Melbourn, Cambridgeshire
09.2022 - Current
- Leading and managing a team through setting and reviewing objectives and Key Performance Indicators.
- Ensuring all staff deliver high quality services in line with Trust values, policy and procedures.
- Continually reviewing local capacity plan to ensure alignment to local demand and managing staff, their attendance, performance and conduct.
- Supporting the objectives of both the senior team and the Trust in respect of efficiency, quality, governance, performance and staff/stakeholder engagement.
- Ensuring compliance with Health and Safety and infection, prevention and control.
- Delivery of key performance indicators through effective tasking and delivert of actions on a local level.
- Being a role model leader by demonstrating effective and appropriate behaviours in both the day to day and high risk, difficult and distressing situations; being flexible by demonstrating the appropriate leadership styles and adapting communication to match the situation and audience; wearing uniform when appropriate and required.
- Accountable for delivering services within the department budget.
Hazardous Area Response Team (HART) Team Leader
East of England Ambulance Service NHS Trust
Melbourn, Cambridgeshire
11.2018 - 09.2022
- To attend, respond to and lead operational and potentially protracted incidents including Major Incidents, incidents of a CBRNe nature, structural collapse, confined space rescue, major transportation incidents, incidents requiring working at height, trench collapse and rescue and/or incidents involving complex entrapment.
- Provide immediate health input to the initial assessment of the scene to meet the needs of the Ambulance and Health Services, including casualty confirmation and management.
- To provide specialist clinical support and leadership within HAZMAT/CBRNe and USAR situations
- Lead, supervise, direct, coordinate and deliver life saving clinical care for patients within the inner cordon including triage, diagnosis, appropriate treatment, prior to and during decontamination and in difficult access in USAR incidents, at times being the only clinician in situ and deliver casualties into mainstream healthcare.
- Provide proactive leadership motivating team members and leading by example.
Regional Coordination Centre Support Officer
East of England Ambulance Service NHS Trust
Chelmsford, Essex
12.2016 - 10.2017
- To support the Regional Coordination Centre Officer (RCCO) with the management of the Regional Co-ordination Centre (RCC), to minimise barriers to performance and promote the strategic aims with achieving performing within our service.
- Monitoring officer availability, System Status Plan (SSP) compliance, Out of Service (OOS) time, call demand vs service availability inline with out surge management plan, as well as, hospital delays and escalation to acute site teams, executives, Clinical Commissioning Groups (CCGs) and NHS England as well as our internal command structure.
- Work and support the three Emergency Operations Centres (EOCs) to ensure performance and clinical delivery to service users and were appropriate, provide leadership support for both Operational and EOC staff; Monitoring waiting call stacks and identifying potential patient safety issues to the Clinical Coordinators (CCORDs), as well as, incidents suitable for the attention of the Critical Care Desk (CCD) and Incident Command Desk (ICD).
- Occasionally undertaking the role of Incident Command Desk (ICD) Supervisor; providing operational command to large scale and difficult incidents until the arrival of an Operational commander to scene, providing operational support and liaison with our command structure and other agencies. The allocation and support to the trust's Hazardous Area Response Teams (HART). Support to CCD with the deployment of critical care; HEMS and BASICS assets to incidents and scene liaison.
- To actively develop relationships with other healthcare professionals across the local health community to promote the Trust’s vision of service delivery. This may include stakeholders such as CCG, LATs, and Acute Trust Senior managers and executives.
Hazardous Area Response Team (HART) Operative
East of England Ambulance Service NHS Trust
Melbourn, Cambridgeshire
01.2012 - 11.2018
- To attend and respond to operational and potentially protracted incidents including Major Incidents, incidents of a CBRNe nature, structural collapse, confined space rescue, major transportation incidents, incidents requiring working at height, trench collapse and rescue, incidents involving complex entrapment.
- Provide immediate health input to the initial assessment of the scene to meet the needs of Ambulance and Health Services, including casualty confirmation and management.
- To provide specialist clinical support and knowledge within HAZMAT/CBRN and USAR situations.
- Supervise, direct, coordinate and deliver life saving clinical care for patients within the inner cordon including triage, diagnosis, appropriate treatment, prior to, and during, decontamination and in situations of difficult access in USAR incidents, at times being the only clinician in situ and deliver casualties into mainstream healthcare.
- Provide immediate health input to the initial assessment of the scene to meet the needs of Ambulance and other Emergency Services.
- Offered mentoring and support to staff to develop clinical and incident skills, knowledge and advanced technical abilities.
- Evaluated exposure to risk in hazardous situations and environments.
BHF Community Resuscitation Development Officer
East of England Ambulance Service NHS Trust
, East of England
01.2010 - 01.2012
- Responsible for the day-to-day management and will drive development of community resuscitation across Bedfordshire, Hertfordshire, Cambridgeshire and Essex; this will include the co-ordination and implementation of existing and future Heartstart schemes. This will include linking in with local schools and community groups, organisations to promote and develop Emergency life support and encourage a healthy living lifestyle specifically targeting areas of high Coronary Heart Disease.
- Link community resuscitation holistically across the region and to develop and roll out a community resuscitation strategy.
- Work with multi-cultural agencies to promote and educate in heart health initiatives and to develop plans to secure long term sustainability of Heartstart UK schemes and schools.
- Develop effective systems, analyse gaps in community resuscitation provision and develop strategic plans.
- Assist in the training, development of new and existing community first responders, responder schemes and Heartstart schemes across the region.
IHCD Emergency Medical Technician
East of England Ambulance Service NHS Trust
Watford, Hertfordshire
06.2007 - 01.2010
- To respond using advanced emergency driving skills and manage emergency calls/incidents as allocated including doctors’ emergencies, urgent calls, inter-hospital transfers and other allocated operational details commensurate with their role and responsibilities.
- At all times provide specialise, clinical, social and holistic care to patients in a pre-hospital environment.
- To act in accordance with agreed guidelines Trust policy/procedures and current legislation. Institute of Health Care and Development (IHCD) and Joint
Royal Colleges Ambulance Liaison Committee (JRCALC) (or other superseding bodies.) - Delivered compassionate, high quality and professional care when responding to emergency situations.
- Accurately completed and processed all patient, vehicle and equipment information in line with Trust policy and best practice.
- Worked under supervision and direction of Paramedic in environments.
Call Hander/Dispatcher/Deployment Coordinator
East of England Ambulance Service NHS Trust
Bedford, Bedfordshire
10.2003 - 06.2007
- Dispatch Deployment Coordinator is primarily responsible for the efficient operation of the dispatching function in the Dispatch Centre whilst on duty, and the effective and efficient deployment of resources following a set deployment plan in accordance with the needs of the service.
- To be able to undertake all dispatching and call taking roles within the Emergency Dispatch Centre.
- In the absence of the Duty Dispatch Manager, oversee the smooth running of the room.
- To ensure the appropriate mobilisation to emergency, urgent and routine calls during a period of duty.
- To undertake responsibility for the performance, supervision and welfare of those staff members who are operating under the direction of the post holder.
- Respond to requests for service from the general public, healthcare professionals and other emergency services. To manage and initiate deployment/redeployment of ambulance resources in accordance with the systems status plan.
- Responsible for the efficient use of information communication technology equipment in the Dispatch Centre, leading to the effective and efficient management of resources in accordance with the needs of the Trust.
- Respond to requests for service from the general public, healthcare professionals and other emergency services via the 999 call system or other sources.
- Accurately input information received from callers into the Computer Aided Dispatch systems and ensures the veracity of data at the point of input (vehicle allocation and availability template based on previous call history and time of day.
- Using Advanced Medical Priority Dispatch System (AMPDS) protocols obtain essential incident/medical information from the caller and then provide post dispatch instructions and pre-arrival advice for all emergency calls.
Catering Assistant
Sarneys
Welwyn Garden City, Hertfordshire
07.2002 - 10.2003
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Applied highest standards of food safety, consistently maintaining hygiene ratings.
- Prepared food for high-capacity events to strict schedules.
- Boosted customer satisfaction by preparing dishes to exact dietary needs.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Stored incoming deliveries following best inventory practices.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Served food and beverages to dining guests with outstanding customer service.
- Closely monitored ingredients supplies, promptly ordering low-stock items to prevent service disruptions.
Salesman/Merchandiser/Warehouse Manager
Dixons Retail
Welwyn Garden City, Hertfordshire
11.2000 - 09.2002
- Responsible for the day to day sales of goods within the store.
- Responsible for the merchandising and re-stocking of goods sold, including the pricing changes as required and display merchandising as per head office guidelines.
- Responsible for the storing and security of goods within the warehouse.
- Responsible of the management of repairs, sent and returned from Mastercare.
- Responsible for the management of returns and inter-store deliveries.
Swimming Pool Attendant (Lifeguard)
Panshanger JMI School
Welwyn Garden City, Hertfordshire
05.2000 - 09.2005
- Maintained thorough pool and facility cleanliness for continued compliance with required sanitation guidelines.
- Provided vigilant, responsible lifeguard duties through attentive monitoring and rule implementation.
- Offered a warm, friendly welcome to customers, offering helpful facility advice and guidance as needed.
- Performed basic first aid as needed, escalating more urgent issues for best-possible patron care.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Attended regular health and safety compliance courses for optimised patron care.
- Closely monitored pool activity and patron behaviour to safely mitigate risk.
Education
National Interagency Liaison Officer (NILO)
Fire Service College
Moreton in Marsh, Gloucestershire 04/2023 - 04/2023
Ambulance Tactical Commander
National Ambulance Resilience Unit (NARU)
Winterbourne Gunner, Wiltshire 01/2021 - 01/2021
Ambulance Operational Commander
National Ambulance Resilience Unit (NARU)
Winterbourne Gunner, Wiltshire 08/2019 - 08/2019
Paramedic Practice Educator
University of Hertfordshire
Hatfield, Hertfordshire 04/2019 - 10/2019
Urban Search and Rescue (USAR) Paramedic
Fire Service College
Moreton in Marsh, Gloucestershire 01/2019 - 01/2019
Foundation Degree in Science - Paramedic Science
Open University
Milton Keynes 09/2014 - 07/2018
British Off Road Driving Association (BORDA) - Basic Level
Off Road Masters Ltd
Market Harborough, Leicestershire 07/2012 - 07/2012
Safe Working at Height and Basic Rescue Principles
Outreach Rescue
Betws-y-Coed, Conwy 05/2012 - 05/2012
Specialist Operations Clinical Interventions (MTA)
East of England Ambulance Service NHS Trust
Melbourn, Cambridgeshire 05/2012 - 05/2012
City and Guilds: Certificate in Improvised Explosive Devices Disposal (Foundation)
Defence Science and Technology Laboratory
Porton, Wiltshire 03/2012 - 03/2012
Hazardous Area Response Team (HART) Incident Response Unit (IRU) Course
National Ambulance Resilience Unit (NARU)
Winterbourne Gunner, Wiltshire 02/2012 - 02/2012
Health & Safety Risk Assessors Course
National Ambulance Resilience Unit (NARU)
Winterbourne Gunner, Wiltshire 02/2012 - 02/2012
Self-Contained Breathing Apperatus
Hertfordshire Fire and Rescue
Stevenage, Hertfordshire 01/2012 - 02/2012
IOSH Moving and Handling of People & Equipment Certified Award
Worksafe Training & Consultancy Ltd
Bury St Edmunds, Suffolk 03/2011 - 03/2011
Preparing to Teach in the Life Long Learning Sector (PTTLS)
City and Guilds
London 09/2010 - 09/2010
Ambulance Aid and Ambulance Driving
Institute of Healthcare Development (IHCD)
London 06/2007 - 08/2008
Professional Trainer
Chartered Institute of Environmental Health
London 04/2004 - 04/2004
Foundation Degree in Science -
University of Hertfordshire
Hatfield 09/2002 - 07/2003
A-Levels - Human Biology, Chemistry & Information Communication Technology
Oaklands College
Welwyn Garden City, Hertfordshire 09/2000 - 07/2002
GCSEs - English (Literate & Language), Maths, Science (Double), French, Drama, Electronics and Pneumatics
Stanborough School
Welwyn Garden City, Hertfordshire 09/1995 - 07/2000
Skills
- Strategic thinking
- Accountability
- Proactive Leadership
- Lateral thinking
- Adaptable
- Resourceful
Affiliations
- Most Venerable Order of the Hospital of Saint John of Jerusalem - Member
- National Association of Educators in Practice - Member
- Health and Care Professionals Council - Registered Paramedic (PA45195)
- College of Paramedics (CoP) - Full Member
- Institute of Advanced Motorists - Advanced Driver & Commercial Advanced Driver
- The Royal Life Saving Society UK - Member
Honours
- 2023 - HM King Charles III Coronation Medal - HM Government
- 2023 - Ambulance Service Long Service Good Conduct Medal - East of England Ambulance Service NHS Trust
- 2023 - Service Cross Royal Life Saving Society UK
- 2023 - HM Queen Elizabeth II Platinum Jubilee Medal - HM Government
- 2013 - Medal of Distinction - Royal Life Saving Society UK
- 2013 - 1000 hours certificate - St John Ambulance
- 2013 - Terry Tankard - Royal Life Saving Society UK, Hertfordshire Branch
- 2008 - Certificate of Recognition - Royal Life Saving Society UK
- 2007 - Young Lifesaver of the Year - Royal Life Saving Society UK
Hobbies
- Gardening
- Gaming (Computer, Board and Cards)
- Walking/Hiking
- Visiting historical locations
- Volunteering
- Cooking/Baking
Timeline
Specialist Operations Manager (Operations)
East of England Ambulance Service NHS Trust
09.2022 - Current
Hazardous Area Response Team (HART) Team Leader
East of England Ambulance Service NHS Trust
11.2018 - 09.2022
Regional Coordination Centre Support Officer
East of England Ambulance Service NHS Trust
12.2016 - 10.2017
Hazardous Area Response Team (HART) Operative
East of England Ambulance Service NHS Trust
01.2012 - 11.2018
BHF Community Resuscitation Development Officer
East of England Ambulance Service NHS Trust
01.2010 - 01.2012
IHCD Emergency Medical Technician
East of England Ambulance Service NHS Trust
06.2007 - 01.2010
Call Hander/Dispatcher/Deployment Coordinator
East of England Ambulance Service NHS Trust
10.2003 - 06.2007
Catering Assistant
Sarneys
07.2002 - 10.2003
Salesman/Merchandiser/Warehouse Manager
Dixons Retail
11.2000 - 09.2002
Swimming Pool Attendant (Lifeguard)
Panshanger JMI School
05.2000 - 09.2005
National Interagency Liaison Officer (NILO)
Fire Service College
04/2023 - 04/2023
Ambulance Tactical Commander
National Ambulance Resilience Unit (NARU)
01/2021 - 01/2021
Ambulance Operational Commander
National Ambulance Resilience Unit (NARU)
08/2019 - 08/2019
Paramedic Practice Educator
University of Hertfordshire
04/2019 - 10/2019
Urban Search and Rescue (USAR) Paramedic
Fire Service College
01/2019 - 01/2019
Foundation Degree in Science - Paramedic Science
Open University
09/2014 - 07/2018
British Off Road Driving Association (BORDA) - Basic Level
Off Road Masters Ltd
07/2012 - 07/2012
Safe Working at Height and Basic Rescue Principles
Outreach Rescue
05/2012 - 05/2012
Specialist Operations Clinical Interventions (MTA)
East of England Ambulance Service NHS Trust
05/2012 - 05/2012
City and Guilds: Certificate in Improvised Explosive Devices Disposal (Foundation)
Defence Science and Technology Laboratory
03/2012 - 03/2012
Hazardous Area Response Team (HART) Incident Response Unit (IRU) Course
National Ambulance Resilience Unit (NARU)
02/2012 - 02/2012
Health & Safety Risk Assessors Course
National Ambulance Resilience Unit (NARU)
02/2012 - 02/2012
Self-Contained Breathing Apperatus
Hertfordshire Fire and Rescue
01/2012 - 02/2012
IOSH Moving and Handling of People & Equipment Certified Award
Worksafe Training & Consultancy Ltd
03/2011 - 03/2011
Preparing to Teach in the Life Long Learning Sector (PTTLS)
City and Guilds
09/2010 - 09/2010
Ambulance Aid and Ambulance Driving
Institute of Healthcare Development (IHCD)
06/2007 - 08/2008
Professional Trainer
Chartered Institute of Environmental Health
04/2004 - 04/2004
Foundation Degree in Science -
University of Hertfordshire
09/2002 - 07/2003
A-Levels - Human Biology, Chemistry & Information Communication Technology
Oaklands College
09/2000 - 07/2002
GCSEs - English (Literate & Language), Maths, Science (Double), French, Drama, Electronics and Pneumatics
Stanborough School
09/1995 - 07/2000
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