Stuart Burkhill
Hindley, Wigan,Lancashire
Summary
Driven and adaptable individual with natural ability to connect with people and provide exceptional service, equipped with strong communication and problem-solving skills. Demonstrated proficiency in managing customer interactions and resolving issues promptly. Eager to leverage these capabilities to enhance customer satisfaction and loyalty in Customer Advisor role.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Customer Experience Co-Ordinator
Allianz Partners
Remote
11.2023 - 07.2025
- Upgraded travel insurance policies for existing packaged bank account customers, ensuring comprehensive coverage.
- Resolved queries regarding travel insurance policies, including cover specifics and exclusions.
- Supported colleagues as Live Desk adviser, addressing travel insurance policy questions efficiently.
Customer Experience Specialist
AO
Bolton, Lancashire
06.2023 - 10.2023
- Supported customers through entire order process, resolving pre-delivery and post-delivery issues.
- Addressed failed deliveries, out-of-stock situations, and damaged appliances to ensure satisfaction.
- Managed concerns related to property damage and faulty items, providing effective solutions.
Radio Dispatch Operator
Greater Manchester Police
Manchester
01.2023 - 06.2023
- Managed incident deployments and monitored radio communications to ensure officer welfare.
- Allocated resources promptly, escalating issues to supervision when necessary.
- Updated and finalised incident logs, maintaining accuracy and completeness.
- Maintained awareness of operational resources for enhanced deployment efficiency.
Underwriter
Markerstudy Insurance
Manchester
11.2020 - 01.2023
- Demonstrated adaptability and professional dedication to industry through transition to Markerstudy Insurance under TUPE.
Underwriter
Co-op Insurance
Manchester
05.1999 - 11.2020
- As a Motor and Home Insurance Underwriter, demonstrated expertise in assessing policies, compiling prosecution witness statements, and resolving underwriting issues that may result in claim repudiation, invoking policy cancellation or policy avoidance
- Maintained a high level of technical proficiency, utilizing various desktop tools and attending court hearings from Magistrates Court up to High Court in London
Education
Certificate in Insurance (Cert CII) - Insurance
Chartered Insurance Institute (CII)
Manchester 05.2016 - 12.2016
BTEC First Certificate - Business & Finance
Wigan College of Technology
Wigan 08.1988 - 06.1989
GCSE's -
Byrchall High School
Ashton-in-Makerfield 09.1983 - 07.1988
Skills
- ECDL certification
- Microsoft Office proficiency
- Mail merge expertise
- Data analysis and visualization
- Effective communication
- Policy resolution
- Customer correspondence management
- Punctuality and reliability
- Organizational efficiency
- Time management mastery
- First-call resolution
- Excellent listening and communication
- Customer Service
PERSONAL INTERESTS & ACTIVITIES
Beyond my professional pursuits, I am passionate about sports, particularly football, rugby league, and tennis. I enjoy driving, reading books, playing video games, and staying informed about the latest advancements in the motor industry., As a dedicated and versatile professional, I am confident in my ability to positively contribute to any team or organisation. I am excited about the prospect of applying my skills and experience to new challenges and opportunities.
Timeline
Customer Experience Co-Ordinator
Allianz Partners
11.2023 - 07.2025
Customer Experience Specialist
AO
06.2023 - 10.2023
Radio Dispatch Operator
Greater Manchester Police
01.2023 - 06.2023
Underwriter
Markerstudy Insurance
11.2020 - 01.2023
Certificate in Insurance (Cert CII) - Insurance
Chartered Insurance Institute (CII)
05.2016 - 12.2016
Underwriter
Co-op Insurance
05.1999 - 11.2020
BTEC First Certificate - Business & Finance
Wigan College of Technology
08.1988 - 06.1989
GCSE's -
Byrchall High School
09.1983 - 07.1988