Stèle kasongo
london,wapping
Summary
This CV is a snapshot of my retail journey before I took the leap into the West End entertainment industry. It may not be a traditional 10-year retail career, but every role on here has played a part in shaping the person I am today and has given me a genuine love for customer service, sales, and working with people.
I've worked across luxury fragrance, beauty, and fashion, and one thing has always stayed the same: I genuinely enjoy connecting with customers. I love learning about the products I sell and, once I know a product inside out, I become confident recommending it, sharing its story, and helping customers find something they'll love. Upselling has never felt like "selling" to me it's about creating excitement and helping customers discover more than they originally came in for.
I'm naturally energetic, approachable, and always looking for ways to make things better, whether that's improving the customer experience, supporting the team, or finding creative ways to promote a brand. I've always had a strong interest in social media and how brands connect with people online, and I'd love the opportunity to bring those ideas into a role where creativity is encouraged.
Alongside retail, I'm also a performer and artist, the ability to connect with all kinds of people. Whether I'm on stage or on the shop floor, I enjoy creating positive experiences, building relationships, and bringing good energy wherever I work.
I'm someone who enjoys a challenge, loves learning new skills, and isn't afraid to get stuck in. Most importantly, I bring enthusiasm, a positive attitude, and a genuine passion for people.
Overview
9
9
years of professional experience
Work History
Fragrance Expert
Selfridges & Co
london, london
11.2022 - 03.2023
Fragrance Consultant | L’Oréal Luxe Fragrances, Selfridges
Worked within the L’Oréal Luxe fragrance counter in Selfridges, focusing on delivering a personalised customer experience by understanding customer preferences and recommending fragrances that matched their taste and intention for purchase. Confidently upsold products by exploring customer needs, building rapport, and offering additional options to enhance their purchase. Developed strong product knowledge by learning fragrance notes and collections in detail to improve recommendations and sales performance. Also supported basic cash handling and weekly till closing procedures.
- Delivered tailored fragrance recommendations by understanding customer preferences and purchase intentions.
- Consistently upsold products by building trust and suggesting complementary fragrances and gift sets.
- Maintained strong product knowledge of luxury fragrances, including scent notes and brand collections, to support confident selling.
- Assisted with weekly cashing up and till reconciliation
Luxury Fashion Sales Associate
Elyse Wimbledon
wimbledon , london
11.2015 - 02.2016
Fashion Sales Associate | Elys Wimbledon (Tommy Hilfiger & Ralph Lauren)
Fashion Sales Associate | Elys Wimbledon (Tommy Hilfiger & Ralph Lauren)
Worked on the shop floor representing premium fashion brands Tommy Hilfiger and Ralph Lauren, delivering a high level of customer service and helping customers find clothing that suited their style, fit, and needs. Focused on creating a positive shopping experience through product knowledge, styling advice, and confident sales support.
- Assisted customers with outfit selection, styling advice, and product recommendations across menswear and womenswear.
- Built strong product knowledge of both brands to confidently support sales and upselling.
- Worked towards sales targets by engaging customers and promoting additional items and complete outfits.
- Helped style mannequins when new season collections arrived, showcasing key outfits and supporting visual merchandising updates.
orked part-time while studying at university, bala
H&M Kingston
kingston , london
06.2014 - 09.2014
Delivered friendly customer service and helped shoppers find clothing, sizes, and styles that suited them.
Assisted customers on the shop floor during busy periods, enhancing overall shopping experience.
- Managed fitting rooms, replenished stock, and organised shop floor to maintain a welcoming environment.
- Processed transactions at the till and helped ensure a smooth checkout experience.
- Collaborated with team to ensure efficient service during busy periods, including sales and weekend rushes.
- This was my very first experience in retail and customer service, taken on as a summer job while studying. It gave me a great introduction to working in a busy fashion store and really sparked my interest in retail. I enjoyed learning how to speak to customers, help them find what they needed, and be part of a fast-paced team environment.
- Collaborated with team to ensure efficient service during busy periods, including sales and weekend rushes.
Education
A-Levels - ART DESIGN MEDIA
RICHMOND UNIVERSITY
LONDON 01-2014
Skills
- Fragrance displays
- Product recommendations
- Upselling strategies
- Customer relationship management
Timeline
Fragrance Expert
Selfridges & Co
11.2022 - 03.2023
Luxury Fashion Sales Associate
Elyse Wimbledon
11.2015 - 02.2016
orked part-time while studying at university, bala
H&M Kingston
06.2014 - 09.2014
A-Levels - ART DESIGN MEDIA
RICHMOND UNIVERSITY