Stinto Stephen
Manchester
Summary
Dedicated hospitality professional with expertise in table setting, service speed, and maintaining hygiene standards in fast-paced environments. Skilled in delivering exceptional customer satisfaction through clear communication, adaptability to changing situations, and a commitment to cleanliness. Adept at handling high-pressure scenarios while ensuring seamless table clearing and adherence to hospitality mannerisms. Focused on contributing to a positive dining experience by upholding the highest standards of service and efficiency.
Reliable and motivated individual with strong aptitude for fast-paced environments. Demonstrates excellent communication and teamwork skills, coupled with keen ability to multitask and maintain organisation. Committed to enhancing customer satisfaction and contributing to seamless dining experience.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work history
Food Runner
Cafe Balzar- TRG Concessions Ltd
Manchester
02.2024 - 11.2025
- Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
- Upheld strict hygiene practices whilst handling food items, reducing risk of cross-contamination.
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
- Increased efficiency in the kitchen through effective coordination between front-of-house and back-of-house teams.
- Enhanced customer experience with timely delivery of food to tables.
- Assured quality service for all customers by promptly responding to requests and complaints.
- Collaborated closely with staff members to maintain efficient restaurant operations, resulting in increased customer satisfaction.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
Food Runner
Hotel Payyavoor
Kannur,Kerala, India
07.2020 - 11.2023
- Assisted waitstaff in taking orders when needed, ensuring accurate relay of information to the kitchen team.
- Adapted rapidly to changes in menu items or special offers, ensuring accurate communication to customers.
- Improved service speed by familiarising myself with table numbers and seating arrangements within the restaurant.
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
Education
International professional diploma - Hotel management
Chennais Amrita
IndiaSkills
- Table setting expertise
- Service speed
- Kitchen equipment cleaning
- Customer satisfaction delivery
- Fast-Paced environment adaptation
- Dedication to cleanliness
- Adaptability to changing situations
- Hospitality mannerisms
- Hygiene standards adherence
- Table clearing
- Ability to stay calm under pressure
- Clear communication
Timeline
Food Runner
Cafe Balzar- TRG Concessions Ltd
02.2024 - 11.2025
Food Runner
Hotel Payyavoor
07.2020 - 11.2023
International professional diploma - Hotel management
Chennais Amrita