Philippe Coloma
Newcastle Upon Tyne,Tyne and Wear
Summary
Dedicated and adaptable professional with extensive expertise in food service etiquette, hygiene standards adherence, and table setting. Demonstrates exceptional adaptability to fast-paced environments, ensuring customer satisfaction through clear communication and hospitality mannerisms. Committed to maintaining high standards of cleanliness and food safety, with a strong focus on service speed and manual handling. Career goals include further enhancing skills in customer satisfaction delivery and menu knowledge within the hospitality industry.
Experienced in food service industry with focus on ensuring smooth and efficient meal delivery to patrons. Able to enhance guest satisfaction by maintaining fast-paced environment and strong teamwork. Skilled in multitasking and maintaining positive dining experience.
Offering strong interpersonal skills and keen ability to work in fast-paced environments. Knowledgeable about customer service, teamwork, and communication. Ready to use and develop time management, multitasking, and customer interaction skills.
Friendly Food Runner with knack for swift and accurate service. Excel at maintaining tidy and organised dining area, ensuring customer satisfaction with every order delivered. Known for great teamwork and quick problem-solving abilities.
Reliable and motivated individual with strong aptitude for fast-paced environments. Demonstrates excellent communication and teamwork skills, coupled with keen ability to multitask and maintain organisation. Committed to enhancing customer satisfaction and contributing to seamless dining experience.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Food runner
Kafeneon
Newcastle Upon Tyne, Tyne and Wear
06.2024 - 07.2024
- Demonstrated exceptional multitasking skills whilst prioritising large volumes of orders effectively.
- Provided an enjoyable dining experience for customers by addressing any issues swiftly and professionally.
- Supported overall restaurant operation, assisting other team members when necessary for seamless service.
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
- Collaborated closely with staff members to maintain efficient restaurant operations, resulting in increased customer satisfaction.
- Improved service speed by familiarising myself with table numbers and seating arrangements within the restaurant.
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
- Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
- Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
- Upheld strict hygiene practices whilst handling food items, reducing risk of cross-contamination.
- Enhanced customer experience with timely delivery of food to tables.
Pharmacy volunteer
Ponteland Road Pharmacy
Newcastle upon Tyne, Tyne and Wear
11.2023 - 03.2024
- Routinely checked expiry dates on drugs, preventing dispensing outdated medicines.
- My supervisor taught me the basics of working in a pharmacy and what to expect.
- Aided in maintaining a clean and organised pharmacy environment for optimal workflow.
- Performed additional tasks assigned by senior staff members showcasing flexibility and team spirit.
- Maintained confidentiality of patient records as per local regulations, enhancing reputation of the pharmacy.
- Organised medication stocks for easier identification and retrieval.
- Adhered strictly to safety protocols whilst handling medication, ensuring protection against mishaps.
Education
BTEC Level 3 in Applied Science - Science
Newcastle College
Newcastle upon Tyne 09/2023 - 06/2024
Level 3 National Diploma in Applied Science - Science
Newcastle College
Newcastle upon Tyne 09/2024 -
Skills
- Food service etiquette
- Hygiene standards adherence
- Table setting expertise
- Adaptability to changing situations
- Familiarity with serving sizes
- Dedication to cleanliness
- Patience with customers
- Tray balancing
- Plate handling techniques
- Hospitality mannerisms
- Fast-Paced environment adaptation
- Service speed
- Customer satisfaction delivery
- Manual handling
- Clear communication
- Table setting
- Seating arrangements
- Food safety and hygiene
- Menu knowledge
Affiliations
- I love playing sports especially basketball and football as it is very competitive. I am also into fashion too as fashion expresses yourself and it shows your confidence.
Accomplishments
In my first year of college, I achieved a merit overall which then lead me to a comfortable position in my second year because I gained knowledge from the first year to be able to carry out scientific situations in my second year.
Certification
Pearson BTEC Level 3 National Extended Certificate in Applied Science
Languages
English
Fluent
Timeline
Food runner
Kafeneon
06.2024 - 07.2024
Pharmacy volunteer
Ponteland Road Pharmacy
11.2023 - 03.2024
BTEC Level 3 in Applied Science - Science
Newcastle College
09/2023 - 06/2024
Level 3 National Diploma in Applied Science - Science
Newcastle College
09/2024 -
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