Stewart Johnston
Nuneaton,Warwickshire
Summary
Strategic Operations Manager experienced in optimising resources and driving operational efficiency. Delivered impactful results by streamlining processes, managing cross-functional teams, and implementing innovative solutions that align with organisational goals. Focused on fostering strong stakeholder relationships and enhancing overall business performance through effective logistics coordination and supply chain oversight.
Overview
39
39
years of professional experience
Work History
Transport Operations Manager
Pall-Ex Logistics
, Surrey
01.2024 - Current
- Managed the day-to-day operations of the collection, delivery, transport and trunking services, including budget control, P&L accountability, customer services, staff development, training and subcontractor management.
- Oversaw costs and budgets to maintain P&L accountability.
- Managed transport operations and LGV driver compliance to uphold safety standards.
- Ensured compliance with standard operating procedures to maintain quality and efficiency.
- Oversaw trunking schedules and manning levels to ensure optimal vehicle availability.
- Administered HDI and Microlise driver KPI performance management to enhance efficiency.
- Managed processes to maintain compliance with established key performance indicators.
- Directed recruitment and retention strategies to strengthen workforce.
- Cultivated strong customer relationships to improve service delivery.
- Created personal development plans for team members to support their career growth.
- Managed health and safety protocols, budget oversight, and staff training.
Hub Operations Manager ( Nights)
EVRI
Maidstone, Kent
01.2023 - 01.2024
- Managed the sortation and dispatch of all inbound and outbound parcels for domestic delivery.
- Monitored PPMH, ensuring compliance with cost and performance standards.
- Ensured compliance with transport regulations and safety standards.
- Oversaw budget responsibilities, aligning expenditures with operational goals.
- Oversaw accountability for recruitment and retention.
- Facilitated team development initiatives, enhancing skills and supporting career progression.
- Field team management (remote depots)
Hub Operations Manager ( Nights)
DHL
Coventry, Warwickshire
01.2022 - 01.2023
- Oversaw night sortation operations at Hub, ensuring smooth and efficient workflow
- Monitored PPMH and KPIs to assess and drive operational efficiency
- Implemented and managed processes to enhance operational consistency
- Managed health & safety, budget, and training for the team
- Facilitated team development and progression through training initiatives
Transport Supervisor (FMCG)
Fowler Welch/Culina
Teynham, Kent & Lutterworth, Leicestershire
01.2017 - 01.2022
- Ensured compliance with transport and LGV regulations while operating vehicles.
- Monitored delivery performance against booking times to ensure timely distribution of goods.
- Delivered refrigerated goods to all major supermarket centres across the UK.
- Process management and KPI compliance
- Strengthened customer focus and relationships through effective communication and service.
- Developed team personal development plans to support career growth and skill enhancement.
- Coordinated recruitment processes and strategies to improve employee retention rates.
Operations Manager / Territory Support Manager
UKMAIL/DHL
01.2004 - 01.2017
- Oversaw daily operations of collection and delivery, focusing on performance, cost, staff development, and sub-contractor management.
- Managed remote operations for six depots across SE England.
- Managed project costs and budgets to align with operational goals.
- Reviewed and updated processes and standard operating procedures to ensure compliance across operations.
Import/Export Manager
Royal Mail Parcelforce International
London
01.1988 - 01.2004
- Sorted and dispatched inbound and outbound parcels for worldwide and domestic delivery, ensuring cost-effective operations within budget.
- Tracked PPMH to monitor cost and performance metrics for operational efficiency..
- Process management and compliance
- Tracked PPMH to monitor cost and performance metrics for operational efficiency.
- Facilitated team development through targeted training sessions and workshops to enhance skills and capabilities.
Education
CPC Road Haulage (International)
Royal Society of the Arts
07-1992
O'Level - English/Math/Geography & history
Trinity Comprehensive
Canning Town, London07-1986
CPC Road Haulage (National)
Royal Society of the Arts
05-1989
Skills
- Budget control
- Profit and loss management
- Performance monitoring
- Supply chain management
- Customer relationship management
- Client account management
- Warehouse Management System
- Team leadership
- Team development
- Employee engagement strategies
- Leadership skills
- Customer relationship building
Websites, Portfolios, Profiles
LinkedIn
HOBBIES
Keen Golfer, West Ham united Supporter
Timeline
Transport Operations Manager
Pall-Ex Logistics
01.2024 - Current
Hub Operations Manager ( Nights)
EVRI
01.2023 - 01.2024
Hub Operations Manager ( Nights)
DHL
01.2022 - 01.2023
Transport Supervisor (FMCG)
Fowler Welch/Culina
01.2017 - 01.2022
Operations Manager / Territory Support Manager
UKMAIL/DHL
01.2004 - 01.2017
Import/Export Manager
Royal Mail Parcelforce International
01.1988 - 01.2004
CPC Road Haulage (International)
Royal Society of the Arts
O'Level - English/Math/Geography & history
Trinity Comprehensive
CPC Road Haulage (National)
Royal Society of the Arts