Stewart Graham
West Calder,West Lothian
Summary
High effort and professional worker with 2 years experience in both pharmaceutical specific skills, as well as broad and highly useful repertoire of basic customer service and sales abilities. Demonstrates a strong sense of time management, organisation and the ability to work well with others. Always gives effort to keep a smile on a customer's face to ensure an overall joyful and caring atmosphere. Extremely adept at cash handling, multitasking and maintaining a healthy and clean work environment. With an overall career goal to leverage both new and old skills in a dynamic range of workspace's that values customer satisfaction and ends in a happy experience for both customers, patrons and workers alike.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Pharmacy dispenser
Lindsay and Gilmour
West Calder, West Lothian
10.2023 - Current
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
- Attended continuous professional development courses keeping up to date with latest industry trends as well as updated and or new rules/ pharmacy laws, to ensure the pharmacy is held to the upmost standard.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Managed incoming inventory, ensuring everything delivered is correct and put away in the desired position, from Controlled drugs to shampoo and toothbrushes.
- I used both my work time and personal time to complete the "pharmacy dispenser course", making sure that i am knowledgeable to confidently handle both medication and assist queries any customers have.
- Ensured i was always delivering excellent customer service when both handling customers medication as well as selling them any required goods over the till.
- Took time out of busy schedules during work hours to ensure that the work area visible to customers, as well as any back shop and or break room/bathrooms were always held to a high regard of cleanliness
- Kept a high level of professionalism and confidentiality when serving and handling any people that i personally know, to ensure everyone was constantly comfortable in and out of the pharmacy
- Assisted in the ordering process for medical supplies enhancing inventory management.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Handled sensitive data responsibly adhering to Pharmacy guidelines at all times.
- Kept a level head and sense of calmness in stressful and rowdy situations, in which there were arguments between customers and or upset and impatient consumers.
- Ensured that the phone service was getting answered as often as possible, to keep customers from long/tedious waits.
Volunteer coach
West Calder High School
West Calder, West Lothian
08.2023 - 06.2024
- Volunteered as Co coach for the S1/S2 basketball club/team for West Calder high school.
- Fostered a positive team environment with clear communication and motivational tactics for younger children.
- Encouraged physical fitness, teamwork, dedication; improved overall well-being of students.
Education
MEng in electrical and electronic engineering - Electrical and electronic engineering
Heriot-Watt University
Edinburgh 09.2025 - 09.2025
Certificate of Higher Education - Electrical engineering
West Lothian college
Livingston, West Lothian 08.2024 - 05.2025
Scottish Highers -
West Calder High School
West Calder, West Lothian 07.2019 - 05.2024
Skills
- Sales and customer service skills
- Professionalism in the workplace
- Time management
- Telephone skills
- Cleanliness
- Organisational skills
- Ability to defuse confrontation
- People skills
- Medical labelling proficiency
- Knowledge of pharmaceuticals
- Knowledge of generics
- Prescription accuracy
- Pharmacological terminology use
- Professional phone etiquette
- Ethical standards
- Patient confidentiality adherence
- Multitasking capability
- Barcode system use
- Refund authorisation
- Dress code adherence
- Cash handling experience
Affiliations
- Gym
- Basketball
- Health and fitness
- Cooking
Certification
- certificate of Pharmacy Dispenser
- Wellbeing certificates
- First aid course
References
References available upon request.
Timeline
MEng in electrical and electronic engineering - Electrical and electronic engineering
Heriot-Watt University
09.2025 - 09.2025
Certificate of Higher Education - Electrical engineering
West Lothian college
08.2024 - 05.2025
Pharmacy dispenser
Lindsay and Gilmour
10.2023 - Current
Volunteer coach
West Calder High School
08.2023 - 06.2024
Scottish Highers -
West Calder High School
07.2019 - 05.2024
Similar Profiles
Stuart AirdStuart Aird
Sheet Metal Worker/Laborer at Gilmour Eco MetalSheet Metal Worker/Laborer at Gilmour Eco Metal
Katelyn SheaKatelyn Shea
Companion Caregiver at Access Financial Management ICO Tina GilmourCompanion Caregiver at Access Financial Management ICO Tina Gilmour
Mason HoltzMason Holtz
Camp Counselor at Gilmour AcademyCamp Counselor at Gilmour Academy
Sharleen McGunnigalSharleen McGunnigal
Assistant Bar Manager (part-time) at Swan InnAssistant Bar Manager (part-time) at Swan Inn
Colin L J PatersonColin L J Paterson
Driving Instructor at Self employedDriving Instructor at Self employed