Stewart Dryburgh
Argyll And Bute
Summary
Dependable Bus Driver experienced in safe passenger transportation and efficient route management. Delivered exceptional customer service through strong communication and problem-solving skills while prioritising safety and compliance with regulations. Committed to enhancing public transport efficiency and providing a positive travel experience.
Overview
1
1
Certification
8
8
years of post-secondary education
17
17
years of professional experience
Work history
Bus driver
First Bus
Dumbarton, West Dunbartonshire
2026.01 - 2026.06
- Checked validity of passenger tickets or passes to prevent fraud.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Kept accurate logs of trips, ensuring compliance with regulations.
- Maintained punctuality for smooth running of timetable schedules.
- Followed company policies strictly, upholding professional standards at all times.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Navigated different routes efficiently to reach destinations on time.
- Undertook routine vehicle inspections for safe driving conditions.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Maintained cleanliness in the bus through regular checks and cleaning.
- Performed minor repairs on the bus, avoiding unnecessary breakdowns.
- Adjusted travel routes in line with weather forecasts and road conditions.
- Reported any mechanical problems promptly for early resolution.
- Promoted good behaviour amongst passengers with clear communication of rules.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Used defensive driving techniques for minimising potential accidents.
- Ensured passenger safety by adhering to all traffic regulations.
- Handled emergencies effectively by applying first-aid training.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Reported any malfunctions promptly to keep bus running smoothly.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Performed safety checks before and after shifts, completing daily checklists.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Covered weekend shifts to optimise service levels.
- Provided clean and safe environment on bus with routine maintenance and clear aisle.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Offered flexible working patterns to meet peak business demands.
- Reported delays and accidents to dispatchers at head office.
- Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
- Collected cash fares and completed daily paperwork accurately.
- Created enjoyable travel experiences by engaging passengers in lively conversations.
- Developed strong sense of navigation and direction through travel and geographical study.
- Advised passengers on most cost-effective fares and services.
- Provided accurate time and cost estimations for journeys.
- Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
- Announced upcoming stops and potential route delays to passengers.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Operated vehicles with strict attention to road laws.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Drove passenger vehicles of varying sizes safely and responsibly.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Monitored traffic closely to avoid accidents and incidents.
- Checked passenger tickets and issued receipts for new fares.
- Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
- Supported passengers with mobility issues in boarding and alighting safely.
- Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
- Secured doors during transportation to maintain passenger safety.
- Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
- Transported passengers and goods on assigned local routes.
- Provided timetable information for onward customer travel.
- Helped passengers load and unload heavy luggage from overhead compartments.
- Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions.
- Managed vehicle heating and air-conditioning for good passenger conditions.
- Performed first aid on bus passengers in emergency situations and called for advanced medical support.
- Followed maps and GPS software to effectively navigate high-traffic areas and rush hour delays.
- Applied crowd control techniques to keep order among passengers.
New car sales executive
Lindsays Vauxhall Dumbarton
Dumbarton, West Dunbartonshire
2013.03 - 2024.05
- Met sales targets consistently to drive revenue.
- Implemented innovative sales tactics, driving significant growth in new car sales.
- Negotiated successful deals for mutually beneficial outcomes.
- Promoted vehicle sales using proven selling tactics and strategies.
- Assisted customers in choosing the perfect vehicle for their needs, enhancing sales rates.
- Facilitated test drives for prospective customers, leading to increased conversion rates.
- Handled objections professionally; converted hesitant prospects into buying customers.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Engaged customers using up-to-date knowledge on product accessories, prices and key features.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Established strong relationships with customers, resulting in repeat business.
- Provided excellent after-sales service to maintain customer loyalty.
- Resolved customer complaints promptly and courteously; fostered an environment of trust and goodwill.
- Boosted customer satisfaction by providing detailed information on car features and benefits.
- Nurtured rapport with customers to improve likelihood of future sales.
- Engaged prospective customers in natural conversation to build positive and trusted rapport.
- Organised promotional events to showcase latest car models, attracting potential buyers.
- Participated actively in weekly sales meetings; contributed ideas that helped improve team performance.
- Managed showroom inventory effectively to ensure availability of popular models.
- Handled all paperwork related to new car sales meticulously, ensuring compliance with regulations.
- Liaised closely with finance department for smooth transactions whilst maintaining client confidentiality.
- Gained practical experience closing sales in face-to-face environment.
- Upsold products and accessories to augment value of sales.
- Helped to set up showrooms and displays to wow visitors.
- Engaged prospective customers in natural conversation to build positive and trusted rapport.
- Upsold products and accessories to augment value of sales.
Car Valeter
Car Blitz
Helensburgh, Argyll & Bute
2009.06 - 2013.02
- Enhanced visual appeal of vehicles through top-quality polishing.
- Maintained cleanliness of vehicles by thorough interior and exterior cleaning.
- Restored vehicle appearance by removing stains and scratches.
- Waxed and polished bodywork using carefully selected cleaning products.
- Operated machine polishing equipment with precision.
- Applied gel and other finishes to bumpers and trims based on type of material.
- Cleaned engines, wheel arched and chassis using steam cleaners.
- Completed detailed inspections before valeting to assess condition of vehicles.
- Assessed car condition, suggesting cleaning procedures for best results.
- Delivered excellent service to clients, enhancing company reputation.
- Communicated with customers using excellent English language skills.
- Responded to customer inquiries, fulfilling requests via multiple communication channels.
- Ensured safety standards whilst handling hazardous cleaning chemicals.
- Followed correct and safe procedures for use of cleaning chemicals.
- Maintained a clean, organised workspace for efficient operation.
- Adapted quickly to new tools and technology for improved efficiency.
- Prioritised tasks efficiently during busy periods.
- Operated under tight schedules, ensuring timely completion of tasks.
- Maintained accurate inventory records to facilitate timely replenishment of cleaning supplies. of cleaning supplies to ensure availability.
Education
GCSEs - English
Hermitage Academy
Helensburgh 1999.08 - 2003.06
GCSEs - Maths
Hermitage Academy
Helensburgh, Argyll and Bute 1999.08 - 2003.06
Skills
- Passenger Carrying Vehicle (PCV) driving licence
- Reversing large vehicles
- Bus evacuation procedures
- Emergency response readiness
- Safety compliance
- Traffic awareness
- Awareness of road laws
- Understanding transport regulations
- Vehicle maintenance knowledge
- Vehicle maintenance inspection
- Vehicle repair basics
- Breakdown procedures
- Knowledge of bus equipment
- Inclement weather preparedness
- Route planning expertise
- Ticketing system proficiency
- Electronic Ticketing Machine (ETM) operation
- Ticket machine operation
- Handling fare transactions
- Passenger load estimation
- Mirror adjustment mastery
- Radio communication proficiency
- PA system operation
- Bus cleaning and maintenance
- Local street knowledge
- Local traffic laws
- Local traffic regulations
- Community interaction
- Passenger safety
- Passenger assistance
- Calm under pressure
- Punctuality and reliability
- Time management
- Flexible schedule adaptability
- Client focus
- Clear communication
- Attentiveness
- Senior citizen sensitivity
- Disability awareness trained
- Passenger comfort focus
- Local traffic regulations
- Clean driving record
- Emergency handling
- Passenger Carrying Vehicle (PCV) driving licence
- Ticket machine operation
Affiliations
- Football
- Sailing
- Walking
- Running
- Socialising
Accomplishments
Gold Level Sales Consultant (Vauxhall)
Gold Level Service (Vauxhall)
Gold Level Parts (Vauxhall)
Certification
CPC Driving
Languages
English
Fluent
Timeline
Bus driver
First Bus
2026.01 - 2026.06
New car sales executive
Lindsays Vauxhall Dumbarton
2013.03 - 2024.05
Car Valeter
Car Blitz
2009.06 - 2013.02
GCSEs - English
Hermitage Academy
1999.08 - 2003.06
GCSEs - Maths
Hermitage Academy
1999.08 - 2003.06