Summary

Overview

Work History

Education

Skills

Affiliations

Certification

Timeline

Robert Hauer

Huntingdon,Cambridgeshire

Summary

Dedicated and skilled driver with a strong focus on passenger safety and customer service excellence. Holds a Passenger Carrying Vehicle (PCV) driving licence and is CPC qualified, demonstrating a comprehensive understanding of transport regulations and traffic law compliance. Known for impeccable safety history, clean driving record, and effective communication skills. Adept at timetable management, vehicle inspection, and ensuring passenger comfort through attentive service. Committed to maintaining high standards of professionalism and reliability while fostering positive passenger interactions.

Was the equivalent to the old Mentor position at National express, then applied for the Mentor position at Fenstanton and was successful.

After doing this for a few years I applied for the new position of New Driver Champion which I was successful in getting and completing the training course for this position.

Overview

years of professional experience

years of post-secondary education

Certification

Work History

Bus driver

Stagecoach East

Fenstanton, Cambridgeshire

05.2016 - Current

Followed company policies strictly, upholding professional standards at all times.
Operated vehicles with strict attention to road laws.
Reported any mechanical problems promptly for early resolution.
Performed safety checks before and after shifts, completing daily checklists.
Maintained punctuality for smooth running of timetable schedules.
Undertook routine vehicle inspections for safe driving conditions.
Provided excellent customer service to passengers, ensuring a comfortable journey.
Ensured passenger safety by adhering to all traffic regulations.
Maintained professional appearance and excellent hygiene levels to uphold company reputation.
Obeyed highway code and road safety rules, providing safe, professional bus services.
Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
Greeted passengers with warmth and professionalism, upholding positive company reputation.
Handled customer complaints and kept customers satisfied through professional conduct.
Assisted elderly or disabled passengers, promoting inclusivity and respect.
Used defensive driving techniques for minimising potential accidents.
Promoted good behaviour amongst passengers with clear communication of rules.
Supported passengers with mobility issues in boarding and alighting safely.
Covered weekend shifts to optimise service levels.
Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
Reported any malfunctions promptly to keep bus running smoothly.
Conducted pre-trip inspections of the bus to ensure roadworthiness.
Collected cash fares and completed daily paperwork accurately.
Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
Transported passengers and goods on assigned local routes.
Navigated different routes efficiently to reach destinations on time.
Reported delays and accidents to dispatchers at head office.
Kept accurate logs of trips, ensuring compliance with regulations.
Developed strong sense of navigation and direction through travel and geographical study.
Managed difficult situations calmly, creating a peaceful environment onboard.
Interacted with customers pleasantly and professionally, delivering first-class care and service.
Checked validity of passenger tickets or passes to prevent fraud.
Provided accurate time and cost estimations for journeys.
Drove passenger vehicles of varying sizes safely and responsibly.
Coordinated with control centres for updated route information, keeping journeys efficient.
Secured doors during transportation to maintain passenger safety.
Operated ticket machines correctly, guaranteeing accurate fare collection.
Checked passenger tickets and issued receipts for new fares.
Advised passengers on most cost-effective fares and services.
Announced upcoming stops and potential route delays to passengers.
Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
Created enjoyable travel experiences by engaging passengers in lively conversations.
Applied crowd control techniques to keep order among passengers.
Provided timetable information for onward customer travel.

Coach driver

National Express

Stansted, Kent

11.2005 - 05.2016

Greeted passengers with warmth and professionalism, upholding positive company reputation.
Obeyed highway code and road safety rules, providing safe, professional bus services.
Adhered to company policies regarding operations, enhancing overall service quality.
Operated vehicles with strict attention to road laws.
Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
Interacted with customers pleasantly and professionally, delivering first-class care and service.
Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
Maintained professional appearance and excellent hygiene levels to uphold company reputation.
Checked vehicle conditions regularly to prevent breakdowns on the road.
Drove passenger vehicles of varying sizes safely and responsibly.
Maintained coach cleanliness throughout journeys through regular [Action] and [Action] to guarantee passenger satisfaction and comfort.
Supported passengers with mobility issues in boarding and alighting safely.
Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
Assisted [Number]+ passengers with loading, unloading and storing luggage to maintain first-class customer service standards.
Provided information about routes to passengers, improving their travel experience.
Reported delays and accidents to dispatchers at head office.
Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing.
Handled cash transactions for ticket fares efficiently, avoiding discrepancies in financial records.
Announced upcoming stops and potential route delays to passengers.
Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
Checked passenger tickets and issued receipts for new fares.
Kept up-to-date knowledge of road conditions for safer driving practices.
Collected cash fares and completed daily paperwork accurately.
Offered flexible working patterns to meet peak business demands.
Performed safety checks before and after shifts, completing daily checklists.
Facilitated smooth boarding and deboarding processes; improved passenger flow efficiency.
Advised passengers on local area knowledge, providing further directions and attraction suggestions upon request to promote excellent customer service standards.
Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.
Applied crowd control techniques to keep order among passengers.
Advised passengers on most cost-effective fares and services.
Created and maintained a comfortable environment for passengers by controlling temperature gauges and entertainment resources.
Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
Covered weekend shifts to optimise service levels.
Handled customer complaints and kept customers satisfied through professional conduct.
Reported any malfunctions promptly to keep bus running smoothly.
Warmly greeted passengers within [Number]-second timeframe, promptly collecting fares and inspecting documentation to minimise delays.
Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
Secured doors during transportation to maintain passenger safety.
Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
Helped passengers load and unload heavy luggage from overhead compartments.
Followed pre-defined routes strictly; ensured timely arrival at each stop.
Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety.
Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
Assisted passengers with difficulties or disabilities to safely board and disembark buses.
Created enjoyable travel experiences by engaging passengers in lively conversations.
Managed vehicle heating and air-conditioning for good passenger conditions.
Followed maps and GPS software to effectively navigate high-traffic areas and rush hour delays.
Provided timetable information for onward customer travel.
Enhanced passenger safety by adhering to traffic rules and regulations.
Utilised public address equipment to provide tour commentaries and information regarding timetable updates.
Safeguarded luggage during transit, reducing incidents of lost items.

Coach driver

Oxford Bus Company

05.2005 - 11.2005

Greeted passengers with warmth and professionalism, upholding positive company reputation.
Obeyed highway code and road safety rules, providing safe, professional bus services.
Adhered to company policies regarding operations, enhancing overall service quality.
Operated vehicles with strict attention to road laws.

Coach driver

National Express

Stansted, Kent

01.2000 - 04.2005

Greeted passengers with warmth and professionalism, upholding positive company reputation.
Obeyed highway code and road safety rules, providing safe, professional bus services.
Adhered to company policies regarding operations, enhancing overall service quality.
Operated vehicles with strict attention to road laws.

09.1975 - 06.1981

Skills

Self motivated
Punctuality and reliability
Clean driving record
Safe driving practices
Professionalism
Calm under pressure
Time-management
Passenger safety
Vehicle inspection
Clear communication
Positive attitude
Communication effectiveness
Understanding transport regulations
Passenger Carrying Vehicle (PCV) driving licence
CPC qualified
Skilled driver
Passenger assistance
Safety consciousness
Roadworthiness and vehicle safety pre-checks
Passenger comfort focus
Passenger interaction
Timetable management
Breakdown procedures
Customer service excellence
Public speaking
Pre-trip vehicle inspections
Clean driving history
Self-motivation
Stress tolerance
Awareness of road laws
Strong safety history
Highway Code rules
Customer Service
Customer service-oriented

Traffic law compliance
Reliability
Safety-conscious
Relationship-building
Approachable personality
Time efficiency
Disability awareness
Vehicle maintenance basics
Vehicle safety standards
Physical Fitness
Vehicle and route familiarisation
Traffic awareness
Flexible schedule adaptability
Flexible approach
Local route knowledge
Public Service Vehicle (PSV) operation
Crisis handling
Impeccable safety history
Efficient decision-making
[Location] roads knowledge
Local road knowledge
Customer engagement
Effective communication
Ticket machine operation
Situational awareness
Impeccable driving record
Decision making
Eco-Driving techniques
Passenger behavioural management
Attentiveness
Clean PSV record
Senior citizen sensitivity
Knowledge of bus equipment

Affiliations

I enjoy playing Golf, watching Formula 1 and follow Arsenal football club. To relax I play games on my playstation 5 and X box.

Certification

Greenroad Fleet Elite 2016, 2017, 2018

Greenroad Master Fleet Elite 2019, 2020, 2021, 2022, 2023, 2024

Summary

Overview

Work History

Bus driver

Coach driver

Coach driver

Coach driver

Education

Certificate of secondary education - English

Certificate of secondary education - Geography

Certificate of secondary education - History

Certificate of secondary education - Mathematics

Certificate of secondary education - Social Studies

Skills

Affiliations

Certification

Timeline

Bus driver

Coach driver

Coach driver

Coach driver

Certificate of secondary education - English

Certificate of secondary education - Geography

Certificate of secondary education - History

Certificate of secondary education - Mathematics

Certificate of secondary education - Social Studies

Similar Profiles

ATHUL VANAJAN SINDHUATHUL VANAJAN SINDHU

David AveryDavid Avery

Kamil Abdul SalamKamil Abdul Salam