Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Steven Wenn

Yate,Bristol

Summary

Customer-focused professional skilled in enhancing satisfaction through effective team collaboration. Experienced in risk assessment, financial reporting, and supply chain management. Manages customer relationships with cultural sensitivity while ensuring compliance with health and safety regulations. Committed to utilising problem-solving skills to improve operational efficiency and support business objectives.

Overview

1
1
Language
5
5
years of post-secondary education
39
39
years of professional experience

Work history

Operations manager

Dream Doors
Bristol, Bristol
2021.10 - Current

Coordinated daily kitchen projects from initiation to completion.

Scheduled timely orders and trades to maintain workflow continuity.

Resolve issues quickly with a customer-focused team.

Filled various roles during absences to ensure seamless team operations.

Ensured all company vehicles were maintained by updating MOT, servicing, and tax records.

  • Identified bottlenecks, implemented solutions, increased productivity.
  • Managed budgets diligently, controlled unnecessary expenditure on projects.

Warehouse supervisor and Sales Manager

Qualitronics UK Ltd
Bristol, Bristol
2017.09 - 2021.10
  • Organised warehouse layout to maintain order and speed up daily picking.
  • Visited customers, built orders, and passed details to dispatch promptly, often keeping the customers' needs met by delivering quicker than expectations
  • Oversaw loading and unloading processes, ensuring safe handling of goods.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Assisted in warehouse organisation to streamline packing process.
  • Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Reduced fuel costs with efficient route planning.

Delivery driver

BOC GASES
Yate, Bristol
2014.04 - 2017.09
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Provided excellent customer service, enhancing company reputation.
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.
  • Reduced fuel costs with efficient route planning.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Coordinated delivery schedules for optimum time management.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Maintained vehicle cleanliness for a professional appearance.
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
  • Partook in training sessions regularly improving knowledge of safety protocols and procedures.
  • Assisted in warehouse organisation to streamline packing process.
  • Completed deliveries with a smile and patient, personalised service.

Courier

FedEx UK
Avonmouth, Bristol
1998.02 - 2014.03
  • Verified addresses before dispatching parcels to ensure accurate delivery.
  • Secured all packages effectively prior to transportation, decreasing loss from damages.
  • Accelerated delivery times by prioritising urgent parcels.
  • Reduced late deliveries through effective route planning.
  • Established efficient routes for minimised fuel consumption.
  • Managed time effectively during peak hours, reducing delivery delays considerably.
  • Sorted packages according to their destination zones efficiently increasing productivity.
  • Checked vehicle daily for optimal safety on the road.
  • Liaised closely with warehouse staff for correct loading of goods onto vehicles.
  • Processed paperwork accurately to avoid misplacement of goods.
  • Maintained log of all deliveries and related information for reference and confirmation.
  • Maintained neat and clean appearance whilst delivering parcels to uphold company image.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Followed company protocols strictly to maintain good service standards.
  • Returned stock to storage after collection from various locations.

Milkman

Wessex Dairies
Bristol, Bristol
1990.02 - 1998.02
  • Adhered to hygiene standards when handling products, upholding food safety regulations.
  • Ensured timely delivery for increased customer satisfaction.
  • Improved customer relations by promptly delivering milk and dairy products.
  • Followed established routes to ensure consistent deliveries.
  • Loaded vehicle to ensure safe transport of delicate goods.
  • Handled customer complaints professionally, resulting in resolution and retention of client base.
  • Provided customers with product information for informed buying decisions.
  • Handled cash transactions accurately, reducing discrepancies in accounting records.
  • Collected payments, ensuring accurate bookkeeping.
  • Maintained a professional appearance at all times, representing the company brand positively.
  • Loaded and unloaded heavy crates daily, demonstrating physical stamina required for the role.
  • Upheld company reputation by providing excellent service to customers.
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Assisted in warehouse functions for better understanding of stock levels.
  • Practised regular exercise and healthy eating to meet job demands. with necessary physical demands of job role.
  • Upholded company reputation by providing excellent service to customers.

Trainee/Assistant Manager

Gateway Foodmarkets
Bristol, Bristol
1987.09 - 1990.02
  • Managed daily operations to ensure smooth running of the shop floor.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Improved customer service by implementing new procedures and protocols.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Minimised inventory loss for improved profit margins.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Provided support to the manager during audits, ensuring accurate reports.

Education

GCSEs -

Patchway High School
Bristol
1982.09 - 1987.06

Skills

Risk management

Financial reporting

Profit and loss understanding

Supply chain management

Health and Safety regulations

  • Customer relationship management
  • Attention to detail
  • Organisational skills
  • Time efficiency
  • Team collaboration
  • Problem-solving ability
  • Customer friendliness
  • Client support
  • Customer satisfaction focus
  • Cultural awareness
  • Independent work
  • Punctuality
  • Safety consciousness

Affiliations

  • My main hobby is watching football , i have been a season ticket holder for over 35 years , i accompany this with spending time with my family I also use my knowledge and love of the sport to referee my friends youth football team which i have been doing for 5 years , for which i hold a DBS

Languages

French
Beginner

Timeline

Operations manager

Dream Doors
2021.10 - Current

Warehouse supervisor and Sales Manager

Qualitronics UK Ltd
2017.09 - 2021.10

Delivery driver

BOC GASES
2014.04 - 2017.09

Courier

FedEx UK
1998.02 - 2014.03

Milkman

Wessex Dairies
1990.02 - 1998.02

Trainee/Assistant Manager

Gateway Foodmarkets
1987.09 - 1990.02

GCSEs -

Patchway High School
1982.09 - 1987.06
Steven Wenn