Steven Smallman
Liverpool,Merseyside
Summary
BSc biomedical science graduate and high-performing telesales agent with further experience in people-focused roles. Determined to succeed, I improved from ranking 101/149 in April to 19/121 in June, hitting sales, retention and average revenue targets. Interest in the US MedTech market, demonstrated through investing in companies including ACXP and SLNO. Further experience in building constructive, long-term relationships to meet outcomes in social care. Motivated by competition and relationship building, I am looking to combine my scientific background with my proven commercial performance in specialist MedTech recruitment.
Overview
14
14
years of professional experience
Work History
Telesales Agent
Sensee (BT/EE)
Birkenhead, Merseyside
02.2026 - Current
- Handle approximately twenty-five inbound sales-through-service calls daily.
- Establish rapport to build trust, perform needs analysis and increase average revenue.
- Achieved ranking of 101 out of 149 in April, 48 out of 140 in May, and 19 out of 121 month-to-date.
Direct Sales Advisor
Virgin Media O2
11.2025 - 01.2026
- High volume door-to-door sales. 100+ knocks, 40+ contacts daily.
- Developed skills in rapport building, objection handling, and needs-based sales.
- Used Salesforce CRM and Nexus sales platform to qualify prospects, deliver presentations, and close sales.
Medical Laboratory Assistant
Mersey and West Lancashire NHS Trust
Prescot, Merseyside
02.2025 - 11.2025
- Prepare and manage the flow of samples in a busy, high-throughput laboratory.
- Remain calm under pressure: meet multiple time-pressure demands in clinically urgent situations.
- Represent the laboratory and offer comprehensive support to patients, doctors, and other professionals over the phone.
- Methodical and well-organised. Proactively manage numerous tests to achieve KPIs.
Warehouse Operative
TRC Recruitment
Barnsley, South Yorkshire
09.2023 - 02.2025
- Work ethic: Performed strenuous labour such as loading lorries with furniture, carpets, and exercise equipment over eight-hour shifts.
Support Worker
The Hesley Group
Barnsley, South Yorkshire
10.2012 - 09.2019
- Provided live-in care for a young man with autism and behavioural difficulties (2012 – 2016).
- Self-motivation and autonomy: Worked up to ninety-six hours, unsupervised.
- Demonstrated exceptional time management. People with autism require strict routines.
- Resilience and determination: Provided outcome-focused support to maintain boundaries and a positive relationship with a particularly challenging patient.
- After four years of success, we transitioned the patient to a less intensive service, as he no longer required Twenty-four hour care.
- Provided similar support for four adults with autism in a residential unit (2016–2019).
- Teamwork: Attended meetings, led handovers, offered support, and accepted advice to ensure a consistent service across the unit.
Education
Bachelor of Science - Biomedical Science
Sheffield Hallam University
Sheffield2023
Access to Higher Education Diploma - biology, psychology and physics
The Distance Learning Centre
2019
Level 3 short course - chemistry
The Distance Learning Centre
2019
GCSEs - mathematics, English, double science, drama
Holgate High School
Barnsley2007
Skills
- Needs analysis
- CRM
- Rapport building
- Consultative sales
- Objection handling
- Resilience
- Negotiation
- Calm under pressure
- Written communication
- Verbal communication
- Team work
- Relationship building
Hobbies and interests
- Health and fitness: Attend local gym and daily 5KM run.
- Personal finance: Manage tech focused investment portfolio with support of an online community.
Timeline
Telesales Agent
Sensee (BT/EE)
02.2026 - Current
Direct Sales Advisor
Virgin Media O2
11.2025 - 01.2026
Medical Laboratory Assistant
Mersey and West Lancashire NHS Trust
02.2025 - 11.2025
Warehouse Operative
TRC Recruitment
09.2023 - 02.2025
Support Worker
The Hesley Group
10.2012 - 09.2019
Bachelor of Science - Biomedical Science
Sheffield Hallam University
Access to Higher Education Diploma - biology, psychology and physics
The Distance Learning Centre
Level 3 short course - chemistry
The Distance Learning Centre
GCSEs - mathematics, English, double science, drama
Holgate High School