Steven Ormrod
Middleton, Manchester,England
Summary
Experienced Owner Driver with knack for timely deliveries and exceptional customer service. Skilled in route planning and vehicle maintenance, ensuring smooth and reliable operations. Demonstrated ability to build client relationships, contributing to repeat business and positive feedback.
Overview
26
26
years of professional experience
Work history
Owner driver
M24 Travel Ltd
Middleton, Manchester, England
2019.06 - Current
- Ensured client satisfaction with prompt and courteous service.
- Provide a 24hrs Airport Transfer service to a high standard.
- Built up a customer base of around 1000 clients from my local area.
- Personal service from start to finish.
- Maintained vehicle safety and compliance by conducting regular inspections and adhering to regulatory standards.
- Maintained vehicle in top condition for reliable performance.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
Taxi driver
Middleton Cars/ Connect Cars
Middleton, Manchester, England
2010.02 - 2019.06
- Delivered exceptional customer service by ensuring safe and efficient transport of passengers.
- Navigated complex city routes effectively whilst maintaining adherence to traffic regulations.
- Experienced in working with special needs children and adults.
- Assisted passengers with luggage and provided information about local attractions and services.
- Managed daily vehicle inspections to ensure optimal safety and reliability for every journey.
- Conducted financial transactions for fare collection efficiently, ensuring accuracy.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Assisted with luggage handling, enhancing the customer experience.
- Achieved smooth rides by driving carefully and defensively at all times.
- Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Resolved passenger concerns and complaints professionally to enhance overall satisfaction.
Installation engineer
GTK Installations
Heywood/ UK , England
2000.01 - 2010.02
- Oversaw equipment installation processes ensuring timely project completion and quality assurance.
- Resolved technical issues on-site to maintain workflow and minimise project delays.
- Ensured safety standards, minimising workplace accidents by adhering to strict protocols and procedures during installations.
- Maintained clean work environment; complied with company's health and safety regulations.
- Provided comprehensive training to junior engineers, facilitating their skills development in the field of installation engineering.
- Prepared and conducted overall installation program for clients.
- Managed repairs and maintenance to provide optimised functionality.
- Evaluated existing systems to verify repair or replacement needs.
- Experienced in the use of many power tools.
- Country wide installation of Self Storage units.
Skills
- Reliable punctuality
- Vehicle maintenance knowledge
- Experience with long-distance driving
- Customer service aptitude
- Flexible working
- Enhanced DBS checked
- Experience with hand held DIY tools
- Client relationship building
- Professional attitude
- Customer satisfaction
- Logistical coordination
- Route planning
- Outstanding customer service
- Motivated team player
- Dependable and reliable
- Advanced local area expertise
- Basic vehicle maintenance
- Customer service-oriented
- Vehicle cleaning standards
- Patience under pressure
- Handballing
Timeline
Owner driver
M24 Travel Ltd
2019.06 - Current
Taxi driver
Middleton Cars/ Connect Cars
2010.02 - 2019.06
Installation engineer
GTK Installations
2000.01 - 2010.02