Mark Lawrence
West Bromwich ,West Midlands
Summary
Dedicated professional with extensive knowledge in vehicle maintenance and long-distance driving. Demonstrates expertise in strapping and securing loads, ensuring reliable punctuality and flexible working to meet customer satisfaction. Skilled in proactive decision-making and diplomatic communication, maintaining a professional attitude at all times.
Overview
39
39
years of professional experience
Work history
Owner Driver
Self Employed
West Midlands, West midlands
2013.08 - Current
- Achieved timely deliveries by following optimal routes.
- Ensured client satisfaction with prompt and courteous service.
- Adhered to all traffic laws for accident-free record.
- Developed in-depth knowledge of local areas to optimise driving routes.
- Communicated effectively with dispatchers, resulting in smooth operations.
- Maintained detailed logs of trips and expenses to ensure accountability.
Operations Manager
Knowaste Plc
West Bromwich, West Midlands
2008.06 - 2013.05
- Led teams to meet business objectives within deadlines and budget limits.
- Streamlined processes and implemented strategic plans to enhance operational efficiency.
- Devised operational policies for regulatory compliance and best practices adherence.
- Allocated resources effectively and managed budgets to reduce overhead costs.
Fleet Manager / Driver
AWM Group
Coseley, Dudley
2004.02 - 2008.06
- Developed maintenance schedules, ensuring vehicle longevity.
- Managed fleet operations to enhance overall performance.
- Cultivated strong relationships with team members through transparent communication.
- Developed route planning strategies, leading to decreased fuel consumption.
- Implemented safety protocols, resulting in decreased accident rates.
Transport Manager
Bettawaste
Wolverhampton, West Midlands
2003.02 - 2003.11
- Oversaw warehouse management duties ensuring proper storage and distribution of goods.
- Developed comprehensive training programmes for new hires, boosting overall team competency.
- Ensured compliance with transport laws and regulations to maintain safety standards.
- Streamlined administrative procedures resulting in more efficient operations.
7.5 tonne Driver
Transervice
West Bromwich, West Midlands
2002.01 - 2003.02
- Secured cargo properly before setting out on trips, minimising risk of damage.
- Inspected vehicle condition before each journey, ensuring safety compliance.
- Maintained accurate logs of all journeys undertaken to meet legal compliance.
- Addressed customer queries professionally upon delivery, enhancing service experience.
Transport Manager
Sita Wastecare
Birmingham, West Midlands
2000.08 - 2002.01
- Ensured compliance with transport laws and regulations to maintain safety standards.
- Streamlined administrative procedures to increase operational efficiency.
- Developed comprehensive training programmes for new hires to enhance team competency.
- Fostered positive work environment to improve employee morale and retention rates.
Transport Manager
City Waste
Hockley, Birmingham
1995.01 - 2000.08
- Ensured compliance with transport laws and regulations to maintain safety standards.
- Managed vehicle maintenance schedules to prevent unexpected breakdowns and delays.
- Conducted regular performance reviews to identify improvement areas and development opportunities, enhancing team capabilities.
- Fostered positive work environment, contributing to high employee morale and retention rates.
Assistant Traffic Supervisor
Central Coachways
Birmingham
1991.02 - 1994.09
- Resolved conflicts between drivers, fostering a harmonious road environment.
- Trained new staff on traffic regulations and policies, improving compliance and safety.
- Maintained accurate transport activity records, ensuring transparency and accountability.
- Compiled transport data and created reports for management review and decision-making.
Sales Assistant
Central Coachways
Walsall, West Midlands
1989.01 - 1990.12
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Utilised communication skills to deliver detailed product information, enhancing customer understanding.
- Built relationships with regular customers, fostering loyalty and encouraging repeat business.
- Collaborated with team members to achieve sales targets, contributing to overall team success.
Sales Assistant
Dunn & Co
Birmingham
1987.07 - 1989.01
- Assisted customers in selecting products, ensuring optimal satisfaction and enhancing their shopping experience.
- Offered personalised shopping advice to enhance customer experiences.
- Quickly learned about new products, delivering comprehensive guidance to enhance customer knowledge.
- Monitored consumer behaviour trends to inform product recommendations.
Education
CSEs - Maths, Craft & Design, English, History
Alumwell Comprehensive
Walsall 1987.05 - 1987.06
Skills
- Vehicle maintenance knowledge
- Experience with long-distance driving
- Strapping and securing loads
- Reliable punctuality
- Flexible working
- Customer satisfaction
- Proactive decision-making
- Diplomatic communication
- Professional attitude
Timeline
Owner Driver
Self Employed
2013.08 - Current
Operations Manager
Knowaste Plc
2008.06 - 2013.05
Fleet Manager / Driver
AWM Group
2004.02 - 2008.06
Transport Manager
Bettawaste
2003.02 - 2003.11
7.5 tonne Driver
Transervice
2002.01 - 2003.02
Transport Manager
Sita Wastecare
2000.08 - 2002.01
Transport Manager
City Waste
1995.01 - 2000.08
Assistant Traffic Supervisor
Central Coachways
1991.02 - 1994.09
Sales Assistant
Central Coachways
1989.01 - 1990.12
Sales Assistant
Dunn & Co
1987.07 - 1989.01
CSEs - Maths, Craft & Design, English, History
Alumwell Comprehensive
1987.05 - 1987.06