Steven Mckimm
London
Summary
Dedicated professional with expertise in customer service and cash handling, adept at managing customer complaints and ensuring satisfaction. Skilled in the use of bar equipment and maintaining health and safety regulations, with a strong ability to handle intoxicated customers. Known for patience, tolerance, and flexibility in working hours, demonstrating excellent verbal communication and product knowledge. Committed to delivering exceptional service while pursuing opportunities for growth within the hospitality industry.
Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Quick learner with ability to remain calm under pressure.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Bartender
pub love
london, City of Westminster
2022.02 - 2025.12
- Provided excellent service to customers, resulting in repeat business.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Resolved customer complaints promptly to maintain good relationships.
- Handled cash transactions securely minimising risk of theft or fraud.
- Processed payments accurately reducing discrepancies at end of shift tallying.
Customer sales assistant
Next Retail
London, City of Westminster
2016.03 - 2022.01
- Increased customer satisfaction with prompt complaint resolution.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Upsold additional products for increased revenue generation.
- Collaborated with team members to meet daily sales targets.
- Built relationships with customers through friendly interaction and assistance.
Education
Bachelor of Arts - business and mareting
Angela Ruskin university
cambridge 2020.09 - 2024.05
Skills
- Handling customer complaints
- Use of bar equipment
- Comfortable with late hours
- Patience and tolerance
- Handle intoxicated customers
- Flexible working hours
- Cash handling
- Customer Service
- Product knowledge
- Verbal communication
- Health and Safety regulations
Timeline
Bartender
pub love
2022.02 - 2025.12
Bachelor of Arts - business and mareting
Angela Ruskin university
2020.09 - 2024.05
Customer sales assistant
Next Retail
2016.03 - 2022.01