Steven Maud

Accomplished professional with expertise in inventory management systems and strategic thinking, adept at project coordination and performance monitoring. I demonstrate strong skills in customer relationship management, sales strategy development, and profit and loss analysis. Proven ability to mentor and coach teams, enhance product knowledge integration, and resolve conflicts effectively. Committed to leveraging critical-thinking and crisis management skills to drive organisational success while pursuing opportunities for training and development.

Customer-oriented Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Experienced manager with over 12 years in retail industry. Excellent reputation for resolving problems and improving customer satisfaction. I offer a flexible schedule to deliver on team goals.

• Resistance training
• Reading, Fantasy & Horror
• Cycling
• Table Top Games
• Rock Climbing
• Live Music

While I have been at 8 Yards The store has been exceeding sales targets and has gained an outstanding reputation for customer service and is now the go to kilt shop in Dundee.

During my time at Holland And Barrett, my team was nominated for Best store team in 2021 at the Retail Awards for our services during Lockdown. Achieved Gold and Platinum store standards awards.

When I First stepped into the management role, I undertook the task of taking on "Macro Move", a full movement of all bays and sections in store while remerchandising all 5000+ products. As the manager I stepped confidently to the task and orchestrated my team to complete the move in a well constructed plan of action. All while keeping high moral and motivation for the staff, as well as exceptional customer satisfaction and meeting sales targets at the same time. With my leadership we managed to complete this task well within our time frame and shared in the sense of achievement with my colleagues.

With the time I used in Arbroath Holland and Barrett, I lead my team through a full store reset. This included a complete reset of store standards, gutting out back of house from clutter and old point of sale, full store date checking and tracking while also boosting sales by 18% far exceeding target and expectation.

As a nod to the many people I've served over the years and the rapport I'm able to build, while walking through Dundee I still regularly get old customers coming and saying hello to me, asking how I'm doing and what I'm up to for a small catch-up. This is a great personal achievement I take substantial pride in and the positive impact i can make on an individual.

Holland And Barrett - Healthy Start (basic product knowledge - mandatory)

Holland And Barrett - Healthy Essentials (Intermediate product knowledge and body systems - mandatory)

Holland And Barrett - Healthy Expert (advanced product knowledge and body systems)

Holland And Barrett - Retail Manager Pack (extensive training and knowledge for store management)