- I am a big reader, with varied interests
- i garden and grow my vegetables
- candle making
- crochet
- embroidery
Sarah-Jane Garnell
Amersham,Bucks
Summary
Dedicated Retail Manager skilled in enhancing customer satisfaction and driving sales through strategic visual merchandising. Manages daily store operations, ensuring compliance with standards and effective stock management. Cultivates strong relationships with retail partners to boost product visibility. Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
13
13
years of professional experience
Work History
Manager
Pets at no 34
Amersham, Bucks
03.2016 - Current
- Delivered exceptional customer service while assisting front-of-shop operations.
- Optimised stock rotation processes to enhance inventory management and minimise waste.
- Managed time and staff efficiently when required.
- Coordinated timely deliveries to ensure efficient store operations.
- Processed returns to suppliers efficiently, ensuring accurate inventory management.
- Resolved customer queries and complaints efficiently to enhance overall service quality.
- Conducted stock searches for customers to enhance inventory accuracy and availability.
- Processed customer orders efficiently to enhance service delivery.
- Maintained merchandise displays throughout store to enhance visual appeal and customer engagement.
- Showcase seasonal promotions through visually engaging and strategically arranged window displays.
- Executed opening and closing procedures with precision and efficiency.
- Coordinated with retail partners to ensure optimal shelf placement and visibility for key products, boosting in-store presence.
- Reviewed and revised loss prevention policies and procedures, keeping them up-to-date with current retail challenges and technologies.
- Fostered relationships with other retail managers in the vicinity to share intelligence on known offenders and emerging threats.
- Sourced and processed orders from retail, wholesale and other establishments to meet sales targets.
- Optimised category planograms to enhance product visibility and maximise retail shelf space efficiency.
- Executed price adjustments within the system to ensure shelf labels aligned with current retail prices.
- Maintained accurate pricing data for merchandise to ensure updated records reflect changes in cost and retail prices.
- Oversaw daily operations of independent retail outlet, ensuring efficient stock management and accurate financial transactions.
- Assisted in training new staff, sharing knowledge and best practices for retail operations.
- Researched trends to enhance knowledge of retail industry and implement best practices.
- Conducted precise stock counts to ensure accurate inventory management for retail outlets.
- Enhanced customer experiences through effective communication and persuasive strategies, driving add-on retail sales and membership upgrades.
- Curated retail products to enhance visual displays and drive sales effectiveness.
- Developed strong relationships with retail partners to facilitate smooth product distribution channels.
- Streamlined operational processes, achieving greater efficiency and productivity across the retail network.
- Oversaw daily operations of retail store, ensuring optimal staff performance and adherence to customer service standards.
shift manager
BP
Amersham, Bucks
04.2013 - 03.2016
- Managed daily operations of a busy petrol station, overseeing fuel, retail sales, and customer service.
- Fostered a positive work environment that encouraged teamwork and high levels of employee engagement and satisfaction.
- Communicated and enforced implementation of new policies, procedures and programmes set out by head office.
- Supervised a team of employees, providing training, scheduling shifts, and conducting performance evaluations.
- Utilised customer feedback to make improvements in service delivery and operational efficiency.
- Collaborated with maintenance teams to schedule repairs and routine maintenance, minimising downtime and disruption.
- Monitored fuel prices in the local market to set competitive pricing strategies.
- Assigned job duties and instructions to other employees and followed up to confirm completion.
- Addressed customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Stored stock safely and securely to maintain quality of goods.
- Offered exceptional customer service to enhance client loyalty.
- Participated in planning and implementing marketing campaigns and sales promotions to meet operational excellence goals.
- Conducted regular audits of stock levels to prevent shrinkage and ensure accuracy in inventory management.
- Monitored fuel prices daily and adjusted based on market conditions, competitor actions and input costs.
- Supervised fuel storage, enforcing compliance with governmental and environmental policies and regulations.
- Assisted management in hiring staff and overseeing all training to build high performing team.
- Identified and took advantage of opportunities to upsell and cross-sell additional services and products to maximise sales revenue.
- Maintained financial records, including sales reports, budget forecasts, and cash flow management.
- Updated knowledge of industry regulations to remain compliant with legal requirements and best practices.
- Purchased all supplies employees needed to keep station clean.
- Implemented health and safety protocols to maintain a safe environment for both staff and customers.
- Observed security surveillance equipment as part of crime prevention.
- Promoted and educated customers about rewards programmes to increase sales.
- Installed necessary systems and provided required documents in compliance with legal regulations and to obtain licences.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Enforced team compliance with health and safety requirements to maintain standards.
- Reduced waste by offering special prices on goods nearing expiry dates.
Education
NVQ Level 4 - Retail
Shrewsbury college
Shrewsbury1986
Microsoft office systems
Bucks college
AmershamSkills
- Customer service
- Inventory management
- Visual merchandising
- Team building
- Staff training
- Pricing strategy
- Sales promotion
- Customer relationship building
- Project Management
- Operational support
- Outstanding customer service
- Department management
- General office administration
- Quality control procedures
- Crisis handling
- Microsoft office suite proficiency
- Administrative procedures
- Inventory management systems
- Client account management
- Facility management
- Effective delegating
- Ethical conduct
- Knowledge of regulatory standards
- Supply chain management
- Diplomatic communication
- Regulatory compliance
Interests
Additional Information
- I used to drive a 10.5 tonne manitou to load 26 tonne lorries at a recycling centre.
Timeline
Manager
Pets at no 34
03.2016 - Current
shift manager
BP
04.2013 - 03.2016
NVQ Level 4 - Retail
Shrewsbury college
Microsoft office systems
Bucks college