Steven Martin

• Demonstrated excellent knowledge of the local area by providing efficient routes to avoid traffic congestion.
• Enhanced customer satisfaction by maintaining a clean and comfortable vehicle.
• Cultivated professional relationships with various hotels and restaurants leading to increased referrals,.
• Responded promptly to dispatch calls for swift passenger pick-up services,.
• Achieved smooth rides by driving carefully and defensively at all times.
• Transported passengers to desired destinations, resulting in satisfied customers.
• Assisted with luggage handling, enhancing the customer experience.
• Followed procedures for handling lost items left behind by passengers.
• Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
• Ensured timely arrivals for client appointments by utilising advanced navigational skills.
• Conducted financial transactions for fare collection efficiently, ensuring accuracy.

• Started in August 2006 as a Sales Advisor and was promoted to assistant manager in 2009 and then again to manager in 2012 and remained in post until 2015.
• Improved customer satisfaction by providing professional, friendly service.
• Developed strong relationships with customers by understanding their specific requirements.
• Handled customer complaints for swift resolution.
• Achieved high sales targets with outstanding product knowledge.
• My own personal client base her was in excess of 500 clients.

• Implemented promotional strategies for improved product visibility in the market.
• Developed compelling sales proposals that increased conversion rates.
• Closed complex deals with a strategic and customer-focused approach.
• Assisted customers through entire sales process to ensure satisfaction.
• Streamlined communication processes within the team, enhancing productivity.
• Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
• Negotiated best-possible prices for maximised profit levels.
• Communicated with potential and existing customers in-person, and over the telephone.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.

Started there as a trainee having just left school.

• Attended training sessions regularly to keep abreast with latest sales techniques.
• Participated in team meetings contributing valuable ideas for sales improvement.
• Established rapport with potential clients to foster repeat business.
• Boosted brand reputation with demonstration of product knowledge.
• Delivered excellent customer service by addressing and resolving queries.
• Provided comprehensive after-sales support, ensuring customer satisfaction.