A customer-oriented individual with a passion for retail and previous experience managing accounts in consumer products. Strong history of working with high-performance teams to meet and exceed objectives. Dedicated and hardworking with an internal drive to deliver excellence. Focused worker with a noticeable track record in collaborative, cross-functional teamwork within high-pressure environments. I have a positive can-do approach to my work. I am proficient at building a strong rapport with clients from B2B and B2C businesses and work cross-functionally with a team player atitude. Dedicated to improving company sales goals and meeting business objectives.
Hi, I’m
Camila Lopes
london
Summary
Overview
6
years of professional experience
6
years of post-secondary education
Work history
Amelia Lancaster, Wolfson GalleryLondon
Sales advisor
01.2024 - Current
Job overview
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
London College of FashionLondon, Stratford
Textile Design Tutor
09.2023 - 12.2023
Job overview
- Built strong and trusting rapport with students, caregivers and school faculty to drive awareness of services and encourage referrals.
- Utilised innovative methods to illustrate core concepts, implementing technological, visual and auditory instructional tools.
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
- Set clear targets and delivered feedback to achieve student goals.
Grove GalleryFitzrovia, Tottenham Court Road
Assistant account manager
12.2022 - 05.2023
Job overview
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Addressed account inquiries and provided updated data from CRM software.
- Represented the company at industry events, networking to increase client engagement and identify new opportunities.
- Promoted from Gallery Assistant to Assistant Account Manager within a 12-month period.
- Monitored sales performance and activity using Hubspot, producing monthly reports detailing key result areas.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Oversaw account portfolio to deliver top-quality account services.
Grove GalleryFitzrovia, Tottenham Court Road
Gallery assistant
11.2021 - 12.2022
Job overview
- Orientated and guided gallery visitors to help maximise their enjoyment.
- Maintained excellent knowledge of current exhibitions to offer helpful customer advice.
- Assisted with general and administrative support tasks, helping wider gallery teams to maintain efficient operations.
- Managed stock administration for new orders and returns processing.
- Promoted upcoming exhibitions to encourage repeat gallery visits.
- Catalogued sales to enable gallery performance monitoring.
- Established and maintained contact with suppliers to source and replenish stock.
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Partnered with marketing departments to acquire information on customer attitudes and needs for future products.
- Accepted and processed cash, cheques, cards, and mobile payments using POS systems.
Wolf & BadgerCoal Drops Yard, Kingscross St Pancras
Department store shop assistant
01.2019 - 10.2021
Job overview
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Established and maintained contact with suppliers to source and replenish stock.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Prepared shipment-related paperwork for transport and customs clearance reasons.
- Discussed potential product needs or custom merchandise ideas to differentiate brands among consumers.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Promptly identified and retrieved items in the stock room to maximise sales opportunities.
- Supported store goals by delivering promotions and upselling programmes.
- Attended regular training opportunities to maintain up-to-date product and service knowledge.
- Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
- Liaised with suppliers to achieve consistent stock levels and delivery schedules.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
London College of FashionLime Grove, Shepherds Bush
Print Design & Mixed Media Tutor & Technician
10.2017 - 12.2019
Job overview
- Built strong and trusting rapport with students, caregivers and school faculty to drive awareness of services and encourage referrals.
- Customised tutoring to suit individual competencies, enabling paced academic progression.
- Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Promoted academic success and enhanced learning experiences for students of varying capabilities.
Education
Playback StudiosLondon
Intensive Short Course from Digital Marketing and Communications
10.2023 - 12.2023
University overview
University of the Arts LondonLondon
Bachelor of Arts from Print Design and Mixed Media
10.2012 - 05.2015
University overview
City and Islington CollegeLondon
Foundation Degree in Arts from Fine Arts, Printmaking
10.2009 - 05.2010
University overview
City and Islington CollegeLondon
A-Levels from BTEC National Diploma in Art and Design
10.2006 - 05.2009
University overview
Skills
- Product Promotions
- Interpersonal skills
- Stock monitoring
- Stock Ordering
- Product sourcing
- Networking skills
- Results-orientated
- account management
- Outgoing and enthusiastic
- Customer rapport
- Marketing strategy
- Sales
- Promotions planning skills
- Market research expertise
Languages
English
Fluent
Portuguese
Fluent
Spanish
Intermediate
Timeline
Sales advisor
Amelia Lancaster, Wolfson Gallery
01.2024 - Current
Playback Studios
Intensive Short Course from Digital Marketing and Communications
10.2023 - 12.2023
Textile Design Tutor
London College of Fashion
09.2023 - 12.2023
Assistant account manager
Grove Gallery
12.2022 - 05.2023
Gallery assistant
Grove Gallery
11.2021 - 12.2022
Department store shop assistant
Wolf & Badger
01.2019 - 10.2021
Print Design & Mixed Media Tutor & Technician
London College of Fashion
10.2017 - 12.2019
University of the Arts London
Bachelor of Arts from Print Design and Mixed Media
10.2012 - 05.2015
City and Islington College
Foundation Degree in Arts from Fine Arts, Printmaking
10.2009 - 05.2010
City and Islington College
A-Levels from BTEC National Diploma in Art and Design
10.2006 - 05.2009
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