STEVEN LEIGH WALLACE
Tamworth,UK
Summary
A highly skilled technical support specialist with extensive experience in customer-facing training and support across a wide range of hardware and software systems. Proficient in supporting multiple hardware and supporting software across multiple disciplines. Committed to leveraging technical expertise to enhance operational efficiency and support organisational goals.
Adaptable and driven, possessing strong analytical thinking and technical problem-solving skills. Skilled in troubleshooting and customer service, with background in maintaining and repairing complex systems. Committed to delivering top-notch support and achieving operational excellence in field service role.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work history
UK Service Engineer
Technopath Distribution Ltd
Ballina, Ireland
2018.05 - 2025.08
- In May 2018 I joined the UK Service Team for Technopath Distribution Ltd, supporting NHSBT all the way through the blood collection and manufacturing process. Working on everything from Blood Donation Agitators, to Clinical Welders and Press Separators.
- Also supporting Blue Chip Biotech companies like GSK & AstraZeneca with Pipette & Robot Handler Calibration & Verification, plus organism phenotyping.
- Recently added Milk Sampling Cytometry & Spectrometry to my UK portfolio.
Service Dept Manager
3D Lipo Ltd
Rugby, Warwickshire
2017.08 - 2017.12
- In August 2017 I decided to take up a new challenge in the Body Sculpting & Aesthetics Industry helping to set up a Service Department maintaining Body Sculpting and Fat Freezing machines for clients in the Body Aesthetics Industry.
Field Service Technician
Vitalograph Ltd
Maids Moreton, Bucks
2015.04 - 2017.08
- In April 2015 I was head-hunted by Vitalograph to join their Field Service Team servicing and installing Spirometers, PFT & CPET equipment in Hospitals, GP Surgeries and Universities.
Service Manager
LoveMedical Ltd
Manchester
2012.06 - 2015.03
- In June 2012 I left CareFusion for a new challenge at LoveMedical, heading up their fledgling Service Department. This involves negotiating & maintaining Service Contracts, creating Service standards & documentation, as well as Installation & Servicing of Cardiorespiratory Diagnostics equipment in Universities, Hospitals & Sports Performance Labs throughout the UK.
Respiratory Technologies Service Engineer
CareFusion UK Ltd
Basingstoke
2005.12 - 2012.06
- In December 2005 I was transferred to the Respiratory Technologies service team responsible for servicing, installation and preventative maintenance of Pulmonary Function Testing and Cardio-Pulmonary Exercise Testing equipment in UK hospitals and universities, including English & Welsh institutes of sport.
- Responsibilities include hardware installation and maintenance to board level, networking of lab equipment, and patient database repair/upgrades.
- To this end in 2008 I passed a Microsoft Accredited SQL training course.
- In July 2008 after Viasys were acquired by Cardinal Health, the offices moved to Basingstoke.
- In July 2009 Viasys were spun-off from Cardinal Health under the CareFusion banner.
Critical Care Service Engineer
Viasys Healthcare (EME) Ltd
Warwick, Warwickshire
2003.07 - 2005.12
- VIASYS provide a range of equipment and services to the Worldwide Healthcare industry, from EEG/ECG Monitoring, Sports Exercise/Lung Function to a full range of Ventilation solutions.
- I was part of a team of engineers responsible for servicing and emergency response for Neo-Natal and Adult Ventilators/CPAP, Respirators, Gas Blenders and Humidifiers.
Customer Services Engineer
Banctec UK Ltd
Colnbrook, Berkshire
2002.07 - 2003.06
- Banctec UK provide Document Imaging and Processing solutions to Nat West Bank, Nectar and Government Departments. They acquired Mantech ARL in 2002 and took a majority of their Customer Services Dept as continuation of service.
- I therefore continued my role at ARL, as well as being part of an in-house support team for EDS/Nat West in The City and Crawley.
Customer Services Engineer
Mantech Advanced Recognition Ltd
Windsor, Berkshire
2000.04 - 2002.06
- Mantech ARL provided Document Imaging and Processing solutions to the Payment Processing Industry and Government Departments and Barcode solutions to the Retail Industry.
- I was part of a team providing breakdown, preventative maintenance and tech support.
Field Service Engineer
Herbert Group Ltd
Haverhill, Suffolk
1995.06 - 2000.02
- Herbert Group provide electronic weighing equipment and barcode solutions to the Retail and Food Processing industries including Tesco, Sainsbury and Marks & Spencer.
- I was part of a team carrying out installation and servicing of digital scales and Thermal Transfer barcode printers, fault finding on cable and fibre optic networks and providing tech support and training.
In-House Service Engineer
Weber Marking Systems
Tamworth, Staffordshire
1994.06 - 1995.03
- Weber Marking Systems provide bespoke barcode printing solutions to large industry e.g. Bosal Exhausts.
In-house Engineer/Stock Control/Logistics
Advanced Technology Trading
Lichfield, Staffordshire
1990.12 - 1994.05
- A.T.T. were a second user computer brokerage dealing in IBM, MEMOREX and derivative PCs, terminals, controllers and printers.
Education
Certificate of Higher Education - Computer studies / Electronic Servicing
Tamworth College
Tamworth, Staffordshire 1990.09 - 1993.07
Skills
Customer facing training and technical support in the following:
- HARDWARE
- Windows 95/98/Win XP/7/8/10
- Microsoft SQL 2005/2012 Management Studio
- PFT Lung Function Systems
- CPET & VO2 Max testing systems
- ECG
- Ergometers
- Treadmills
- Sleep Apnoea Screening devices
- Neo-Natal to Adult Ventilators
- Neo-Natal CPAP
- Respirators
- Oxygen Blenders
- Fisher & Paykel Humidifiers
- Document Readers & Imagers
- Barcode Scanners
- Digital Scales
- Line Printers and Thermal Printers
- DP Terminals
- Key to Disk systems
- ICL EPOS
- PCs Printers and Modems
- ASI Blood Donation Agitators
- LMB Luxomatic V2 Press Seperators
- Terumo Sterile Tube Welders/Dockers
- Advanced Instruments Arfel PCS & MVS Pipette Calibrators
- Biolog Omnilog & MicroStation Phenotyping
- Bentley FCM/FTS Milk Cytometry & Spectometry
- CAT5, Ethernet, Coax, Twinax and Fibre Optic Cabling
- Windows networking
References
- Stephen, Owen, UK Field Service Engineer, 07806 524344, 72 Redwood Drive, Bradley, Huddersfield, HD2 1PW
- Rory Brennan, Service Manager UK & ROI, Accuscience & Technopath, Unit C7, M7 Business Park, Newhall, Naas, Co Kildare, W91 XF79 rory.brennan@accuscience.ie
Timeline
UK Service Engineer
Technopath Distribution Ltd
2018.05 - 2025.08
Service Dept Manager
3D Lipo Ltd
2017.08 - 2017.12
Field Service Technician
Vitalograph Ltd
2015.04 - 2017.08
Service Manager
LoveMedical Ltd
2012.06 - 2015.03
Respiratory Technologies Service Engineer
CareFusion UK Ltd
2005.12 - 2012.06
Critical Care Service Engineer
Viasys Healthcare (EME) Ltd
2003.07 - 2005.12
Customer Services Engineer
Banctec UK Ltd
2002.07 - 2003.06
Customer Services Engineer
Mantech Advanced Recognition Ltd
2000.04 - 2002.06
Field Service Engineer
Herbert Group Ltd
1995.06 - 2000.02
In-House Service Engineer
Weber Marking Systems
1994.06 - 1995.03
In-house Engineer/Stock Control/Logistics
Advanced Technology Trading
1990.12 - 1994.05
Certificate of Higher Education - Computer studies / Electronic Servicing
Tamworth College
1990.09 - 1993.07