Summary
Overview
Work history
Education
Skills
References
Timeline
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STEVEN LEIGH WALLACE

Tamworth,UK

Summary

A highly skilled technical support specialist with extensive experience in customer-facing training and support across a wide range of hardware and software systems. Proficient in supporting multiple hardware and supporting software across multiple disciplines. Committed to leveraging technical expertise to enhance operational efficiency and support organisational goals.

Adaptable and driven, possessing strong analytical thinking and technical problem-solving skills. Skilled in troubleshooting and customer service, with background in maintaining and repairing complex systems. Committed to delivering top-notch support and achieving operational excellence in field service role.

Overview

35
35
years of professional experience
3
3
years of post-secondary education

Work history

UK Service Engineer

Technopath Distribution Ltd
Ballina, Ireland
05.2018 - 08.2025
  • In May 2018 I joined the UK Service Team for Technopath Distribution Ltd, supporting NHSBT all the way through the blood collection and manufacturing process. Working on everything from Blood Donation Agitators, to Clinical Welders and Press Separators.
  • Also supporting Blue Chip Biotech companies like GSK & AstraZeneca with Pipette & Robot Handler Calibration & Verification, plus organism phenotyping.
  • Recently added Milk Sampling Cytometry & Spectrometry to my UK portfolio.

Service Dept Manager

3D Lipo Ltd
Rugby, Warwickshire
08.2017 - 12.2017
  • In August 2017 I decided to take up a new challenge in the Body Sculpting & Aesthetics Industry helping to set up a Service Department maintaining Body Sculpting and Fat Freezing machines for clients in the Body Aesthetics Industry.

Field Service Technician

Vitalograph Ltd
Maids Moreton, Bucks
04.2015 - 08.2017
  • In April 2015 I was head-hunted by Vitalograph to join their Field Service Team servicing and installing Spirometers, PFT & CPET equipment in Hospitals, GP Surgeries and Universities.

Service Manager

LoveMedical Ltd
Manchester
06.2012 - 03.2015
  • In June 2012 I left CareFusion for a new challenge at LoveMedical, heading up their fledgling Service Department. This involves negotiating & maintaining Service Contracts, creating Service standards & documentation, as well as Installation & Servicing of Cardiorespiratory Diagnostics equipment in Universities, Hospitals & Sports Performance Labs throughout the UK.

Respiratory Technologies Service Engineer

CareFusion UK Ltd
Basingstoke
12.2005 - 06.2012
  • In December 2005 I was transferred to the Respiratory Technologies service team responsible for servicing, installation and preventative maintenance of Pulmonary Function Testing and Cardio-Pulmonary Exercise Testing equipment in UK hospitals and universities, including English & Welsh institutes of sport.
  • Responsibilities include hardware installation and maintenance to board level, networking of lab equipment, and patient database repair/upgrades.
  • To this end in 2008 I passed a Microsoft Accredited SQL training course.
  • In July 2008 after Viasys were acquired by Cardinal Health, the offices moved to Basingstoke.
  • In July 2009 Viasys were spun-off from Cardinal Health under the CareFusion banner.

Critical Care Service Engineer

Viasys Healthcare (EME) Ltd
Warwick, Warwickshire
07.2003 - 12.2005
  • VIASYS provide a range of equipment and services to the Worldwide Healthcare industry, from EEG/ECG Monitoring, Sports Exercise/Lung Function to a full range of Ventilation solutions.
  • I was part of a team of engineers responsible for servicing and emergency response for Neo-Natal and Adult Ventilators/CPAP, Respirators, Gas Blenders and Humidifiers.

Customer Services Engineer

Banctec UK Ltd
Colnbrook, Berkshire
07.2002 - 06.2003
  • Banctec UK provide Document Imaging and Processing solutions to Nat West Bank, Nectar and Government Departments. They acquired Mantech ARL in 2002 and took a majority of their Customer Services Dept as continuation of service.
  • I therefore continued my role at ARL, as well as being part of an in-house support team for EDS/Nat West in The City and Crawley.

Customer Services Engineer

Mantech Advanced Recognition Ltd
Windsor, Berkshire
04.2000 - 06.2002
  • Mantech ARL provided Document Imaging and Processing solutions to the Payment Processing Industry and Government Departments and Barcode solutions to the Retail Industry.
  • I was part of a team providing breakdown, preventative maintenance and tech support.

Field Service Engineer

Herbert Group Ltd
Haverhill, Suffolk
06.1995 - 02.2000
  • Herbert Group provide electronic weighing equipment and barcode solutions to the Retail and Food Processing industries including Tesco, Sainsbury and Marks & Spencer.
  • I was part of a team carrying out installation and servicing of digital scales and Thermal Transfer barcode printers, fault finding on cable and fibre optic networks and providing tech support and training.

In-House Service Engineer

Weber Marking Systems
Tamworth, Staffordshire
06.1994 - 03.1995
  • Weber Marking Systems provide bespoke barcode printing solutions to large industry e.g. Bosal Exhausts.

In-house Engineer/Stock Control/Logistics

Advanced Technology Trading
Lichfield, Staffordshire
12.1990 - 05.1994
  • A.T.T. were a second user computer brokerage dealing in IBM, MEMOREX and derivative PCs, terminals, controllers and printers.

Education

Certificate of Higher Education - Computer studies / Electronic Servicing

Tamworth College
Tamworth, Staffordshire
09.1990 - 07.1993

Skills

Customer facing training and technical support in the following:

  • HARDWARE
  • Windows 95/98/Win XP/7/8/10
  • Microsoft SQL 2005/2012 Management Studio
  • PFT Lung Function Systems
  • CPET & VO2 Max testing systems
  • ECG
  • Ergometers
  • Treadmills
  • Sleep Apnoea Screening devices
  • Neo-Natal to Adult Ventilators
  • Neo-Natal CPAP
  • Respirators
  • Oxygen Blenders
  • Fisher & Paykel Humidifiers
  • Document Readers & Imagers
  • Barcode Scanners
  • Digital Scales
  • Line Printers and Thermal Printers
  • DP Terminals
  • Key to Disk systems
  • ICL EPOS
  • PCs Printers and Modems
  • ASI Blood Donation Agitators
  • LMB Luxomatic V2 Press Seperators
  • Terumo Sterile Tube Welders/Dockers
  • Advanced Instruments Arfel PCS & MVS Pipette Calibrators
  • Biolog Omnilog & MicroStation Phenotyping
  • Bentley FCM/FTS Milk Cytometry & Spectometry
  • CAT5, Ethernet, Coax, Twinax and Fibre Optic Cabling
  • Windows networking

References

  • Stephen, Owen, UK Field Service Engineer, 07806 524344, 72 Redwood Drive, Bradley, Huddersfield, HD2 1PW
  • Rory Brennan, Service Manager UK & ROI, Accuscience & Technopath, Unit C7, M7 Business Park, Newhall, Naas, Co Kildare, W91 XF79 rory.brennan@accuscience.ie

Timeline

UK Service Engineer

Technopath Distribution Ltd
05.2018 - 08.2025

Service Dept Manager

3D Lipo Ltd
08.2017 - 12.2017

Field Service Technician

Vitalograph Ltd
04.2015 - 08.2017

Service Manager

LoveMedical Ltd
06.2012 - 03.2015

Respiratory Technologies Service Engineer

CareFusion UK Ltd
12.2005 - 06.2012

Critical Care Service Engineer

Viasys Healthcare (EME) Ltd
07.2003 - 12.2005

Customer Services Engineer

Banctec UK Ltd
07.2002 - 06.2003

Customer Services Engineer

Mantech Advanced Recognition Ltd
04.2000 - 06.2002

Field Service Engineer

Herbert Group Ltd
06.1995 - 02.2000

In-House Service Engineer

Weber Marking Systems
06.1994 - 03.1995

In-house Engineer/Stock Control/Logistics

Advanced Technology Trading
12.1990 - 05.1994

Certificate of Higher Education - Computer studies / Electronic Servicing

Tamworth College
09.1990 - 07.1993

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STEVEN LEIGH WALLACE