Kaylee Zoneik Ricardo
Easington Colliery,Peterlee
Summary
A dedicated professional with comprehensive training in workplace safety, fire safety, and data protection compliance. Possesses expertise in health and care practices, including infection control, basic life support, and dementia care. Skilled in medication competency, observation techniques, and conflict management. Proficient in sign language and cake decorating, with a full driving license. Committed to enhancing patient care through effective communication and meticulous attention to detail.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Customers service advisor/Live chat advisor
Tapi Carpets and Flooring
05.2021 - 11.2025
Administrator/Health Care Assistant
Capita
08.2017 - 04.2021
Health Care Assistant
Spinal Home Care
08.2015 - 08.2017
Paginating
Ukim Exams
01.2016 - 12.2016
- Deal with medical reports
- Number assigned pages
- Separate files in the correct order
- Organize filing cabinets
- Updating the electronic records
- Burning private information on to a disk and password protecting the disk
- Liaising with professional bodies such as the NHS and solicitors to negotiate the acquisition of health records in line with legislative guidelines. As well as regularly corresponding with clients via telephone and written communication in a professional and courteous manner in order to uphold ExamWorks high standard of customer service.
- Managing and logging sensitive information in a secure and professional manner while adhering to strict data protection protocols in a timely and concise manner.
- Organizing and maintaining the efficient running of a courier service for internal and external deliveries of secure documents in addition to general administrative duties.
- I possess extensive administrative acumen with broad knowledge of DPA application and Information Governance procedure in a secure processing environment.
- Booking appointments and meeting rooms
- Dealing with conference calls
- Managing a secure NHS mail email account.
Health Care Assistant
Essential Nursing
12.2014 - 08.2015
Live in Carer
Private Care
04.2014 - 12.2014
Live in Carer
Continuity Care
05.2013 - 04.2014
Domiciliary Care
Care Watch
04.2012 - 05.2013
- General Healthcare Assistant duties e.g. washing and dressing, serving patients meals and assisting with feeding when necessary (Peg feeding), helping people to mobilize, toileting, bed making, generally assisting with patients' overall comfort, turning patients who are confined to bed to avoid pressure sores.
- Assist Spinal injured patients at home.
- Monitoring patients' conditions by taking temperatures, pulse, respirations and weight.
- Talking to patients to help them feel less anxious.
- Making sure the ward or patients’ homes are tidy.
- Keeping supplies and equipment in order.
- Support the registered nurse in implementation of an agreed plan of care with the patient and in accordance with instructions and training received.
- Help promote and maintain an environment conducive to meeting the needs of the patient or relatives and carers.
- Contribute to a team approach to patient care
- Participate in research activities as and when required.
- Policies and Procedures
- Confidentiality & Data Protection
- Health & Safety
Secretary Administrator
Sigma Global Trucks
06.2010 - 03.2012
- Answer Phones
- Filing
- Emails
- Post
- Data processing
- Upload data on website
- Ordering of stock
- Fax
- Labeling
- Mail merge mailing for brochures
- Renewing tax discs and keeping log books and up to date
Team Member
KFC Washington
12.2009 - 05.2010
- Serving customers, dealing with complaints.
- Packing orders
- Cash up of till at end of shift
- Cleaning duties
- Help manager to count stock
- Work in a team and on own
- Help sort delivery’s
- Helped manager with storage of stock
Secretary
Noa (UBT)
12.2009 - 05.2010
- Filing
- Phone Calls
- Post
- Emails
- Writing up Cheques
- Payment entries
- Faxing and photocopy
Kitchen Assistant
Fallen Angel Hotel
Durham
10.2009 - 11.2009
- Serving customers
- Preparing items
- Fixing appliances
- Cleaning duties
- Doing room accessories when kitchen is quite.
- Paperwork (safety and stock)
- Moving furnishing
Team Member
KFC Durham
02.2007 - 10.2009
- Serving customers, dealing with complaints.
- Packing orders
- Cash up of till at end of shift
- Cleaning duties
- Help manager to count stock
- Work in a team and on own
- Help sort delivery’s
- Helped manager with storage of stock
Education
Science Double Award Course
Shotton Hall
01.2001 - 01.2006
BTEC - Communication Methods
New College Durham
05.2007 - 07.2007
Basics in Accounts
Peterlee College
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Middleborough college
05.2011 - undefined
Sign Language
Seaham Sunderland
Skills
- I have had training on safety in the work place and fire safety
- Also on data handling, data protection and compliance in the work place
- In basic Health and care
- How to make bed in hospital
- Know how to do insulin
- Moving and Handling
- Health and Safety
- Infection Control
- Basic life support
- Conflict Management
- Mental Capacity
- Food Hygiene
- End of Life
- Dementia
- Medication / Medication Competency
- Observation
- Cake decorating
- Sign language
- Childcare
- I also have a full driving license
Reference
- Chris, Nairns, Chris.Nairns@examworks.co.uk, 07545 377 283, Examworks UK, Brenner House, Houghton-le-Spring, DH4 5RA, UK Independent Medical Services Ltd
- Charlotte, Potts, Charlotte.potts@examworks.co.uk, 07545 377 283, Examworks UK, Brenner House, Houghton-le-Spring, DH4 5RA, UK Independent Medical Services Ltd
- Lyn, Pearce, Lyn@spinalhomecare.co.uk, 01539 730 777, Spinal Home Care, 157 Stricklandgate, Kendal, Cumbria, LA9 4RF
- Jane, Wilkinson, Jane@spinalhomecare.co.uk, 01539 730 777, Spinal Home Care, 157 Stricklandgate, Kendal, Cumbria, LA9 4RF
- Lisa, Morrow, lisamorrow1971@hotmail.co.uk, 07935 555 133, Care Watch, 12 Matterdale road, Peterlee, Co Durham, SR8 5LF
- Adrian, James, adrian.james@sigmaplantfinder.com, 01642 2206100, 07825 847848, Sigma, John Boyle Road, Middlesbrough, Cleveland, TS6 6TY
- Michael, Rowe, Care Manager, 07867 120575, Private Care, 20 Lumley Drive, Peterlee, County Durham, SR8 1NL
- Gemma, Barwell, carers@continuitycare.co.uk, 01242 227799, Continuity Care, 10 Hatherley Road, Cheltenham, Glos, GL51 6DZ
- Craig, Raine, KFC, Unit 11 Durham City Retail Park, Rennys Lane, County Durham, DH1 2RS
- Cathryne, Packham, Cathryne@essentialnursing.co.uk, 01202 711144, Essential Nursing, Concept Park Innovation Close, Poole, Dorset, BH12 4QT, Essential Nursing & Care Service Ltd
Interests / Hobbies
I enjoy cooking and cake decorating, I enjoy reading and building puzzle, I enjoy driving to Holiday in France
Timeline
Customers service advisor/Live chat advisor
Tapi Carpets and Flooring
05.2021 - 11.2025
Administrator/Health Care Assistant
Capita
08.2017 - 04.2021
Paginating
Ukim Exams
01.2016 - 12.2016
Health Care Assistant
Spinal Home Care
08.2015 - 08.2017
Health Care Assistant
Essential Nursing
12.2014 - 08.2015
Live in Carer
Private Care
04.2014 - 12.2014
Live in Carer
Continuity Care
05.2013 - 04.2014
Domiciliary Care
Care Watch
04.2012 - 05.2013
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Middleborough college
05.2011 - undefined
Secretary Administrator
Sigma Global Trucks
06.2010 - 03.2012
Team Member
KFC Washington
12.2009 - 05.2010
Secretary
Noa (UBT)
12.2009 - 05.2010
Kitchen Assistant
Fallen Angel Hotel
10.2009 - 11.2009
BTEC - Communication Methods
New College Durham
05.2007 - 07.2007
Team Member
KFC Durham
02.2007 - 10.2009
Science Double Award Course
Shotton Hall
01.2001 - 01.2006
Basics in Accounts
Peterlee College
Sign Language
Seaham Sunderland