Steven Gomes
Bournemouth,dorset
Summary
Dedicated logistics professional with extensive experience in temperature-controlled deliveries and multi-drop delivery operations. Demonstrates exceptional skills in GPS usage, navigation proficiency, and logistics planning, ensuring delivery accuracy and safe driving practices. Known for adaptability to weather conditions and self-motivation for lone working, with a strong commitment to cleanliness and customer service. Proficient in vehicle loading and unloading, manual handling, and the use of hand-held computer devices. Career goal includes advancing within the logistics sector by leveraging expertise in load management and dependable service delivery.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
DHL delivery driver
DHL
Poole, Dorset
06.2023 - Current
- Regularly delivered over 130 stops per day making sure delivers were on time
- Handled fragile items carefully, resulting in zero damage complaints.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Ensured safety by regular vehicle inspections and maintenance.
- Completed emergency deliveries successfully despite challenging conditions.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Navigated various routes efficiently, leading to increased route coverage.
- Coordinated delivery schedules for optimum time management.
- Maintained vehicle cleanliness for a professional appearance.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Provided excellent customer service, enhancing company reputation.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Improved client satisfaction by delivering packages promptly and accurately.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Verified each delivery against shipping instructions before delivering to customers.
- Applied personal road knowledge and GPS application to set shortest routes.
- Selected most appropriate route, accounting for weather and road closures.
Food delivery driver
Kinson Kebab
Bournemouth, Dorset
01.2023 - 06.2023
- Handled cash transactions accurately maintaining financial integrity.
- Successfully handled multiple orders simultaneously without compromising service levels.
- Delivered meals efficiently for maximum freshness.
- Checked vehicle regularly for safe and efficient deliveries.
- Communicated effectively with restaurant and management for smooth operations.
- Managed unexpected delays or issues, still guaranteeing on-time deliveries.
- Improved customer satisfaction by ensuring timely food delivery.
- Maintained excellent hygiene whilst handling customers' orders.
- Assisted restaurant staff in packing orders, ensuring accuracy.
- Adapted quickly to new delivery areas for improved service efficiency.
Education
GCSEs - Maths
Bournemouth and Poole College
Poole 09.2017 - 07.2018
GCSEs - English
Bournemouth and Poole College
Poole 09.2017 - 07.2018
Skills
- Multi-Drop delivery experience
- Self-Motivation for lone working
- Dependable and reliable
- Delivery accuracy
- Vehicle loading and unloading
- Hand-held computer devices
- Full UK driving licence
- Route management
Languages
English
Native
Portuguese
Fluent
References
References available upon request.
Timeline
DHL delivery driver
DHL
06.2023 - Current
Food delivery driver
Kinson Kebab
01.2023 - 06.2023
GCSEs - Maths
Bournemouth and Poole College
09.2017 - 07.2018
GCSEs - English
Bournemouth and Poole College
09.2017 - 07.2018
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