Steven Fenwick Lyons
Burnham On Sea
Summary
Results-driven professional with extensive experience in optimising operational workflows. Delivers innovative solutions that enhance process efficiency and compliance. Fosters a collaborative environment to achieve business objectives and drive team success. Proven track record of 7 years within IT Support.
Overview
19
19
years of professional experience
Work History
DA → JDC → Document Controller
Project Support Systems
Bridgwater
01.2024 - Current
- Developed processes for team utilisation, enhancing workflow, and efficiency.
- Managed workloads for colleagues, ensuring balanced task distribution.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Supported project management through effective time management, ensuring timely completion of tasks.
Service Desk Technician → IT Operations Engineer
Matillion
Manchester
04.2021 - 12.2023
- Configured and maintained a tailored Okta environment in alignment with Matillion's operational requirements. Created automation to streamline processes. Established company-wide settings for organisational use.
- Implemented security configurations for ISO compliance.
- Incorporated email templates to enhance corporate branding.
- Conducted cross-departmental meetings to streamline user lifecycle processes in downstream applications.
- Connected various applications with Okta IdP using SWA, SSO and SCIM protocols.
- Generated detailed reports for key performance indicator analysis.
- Resolved a significant volume of support tickets. Created and maintained core knowledge base articles for the team to use.
- Conducted training sessions, enhancing resolution rates and achieving service level agreement targets.
- Set key performance indicators for the team, integrating ITIL best practices into daily operations.
Supervisor → Technician → Project Coordinator
Toolstation
Bridgwater
05.2016 - 04.2021
- Managed end-to-end project delivery across the organisation, ensuring adherence to timelines and objectives.
- Delivered project outcomes using Scrumban methodology.
- Lead training sessions for colleagues on internal processes to improve operational efficiency.
- Developed extensive documentation to support team members in utilising internal systems.
- Established new site setups on the company website, enhancing online presence.
- Raised purchase orders and managed inventory control.
- Trained new starters.
- Reviewed and managed workflows of a 10-person team.
Retail work. Bar work. Warehouse Logistics.
Various
04.2008 - 05.2016
- Provided excellent customer service by addressing queries and concerns promptly.
- Coordinated with logistics teams to schedule timely dispatches, optimising workflow and efficiency.
Education
Diploma of Higher Education - Accountancy
Bridgwater College
01-2014
A-Levels - Mathematics
Bridgwater College
01-2013
A-Levels - Economics
Bridgwater College
01-2013
A-Levels - Business Studies
Bridgwater College
01-2013
Skills
- 1st Line, 2nd Line, 3rd Line technician
- AAT Level 3
- Active Directory
- Android Support
- Atlassian
- Automation
- Azure
- Bitbucket
- Confluence
- Computer literate
- Customer Service
- Data entry accuracy
- Document compliance management
- Google Workspace
- Hardware Configuration
- Highly organised
- Integrations
- iOS Support
- ISO
- IT Troubleshooting
- Jira
- Linux
- Mac Support
- Office 365
- Okta
- Problem solving
- Project management
- Team collaboration
- Time management
- Sage
- Supplier management
- Ubuntu
- Willingness to learn
- Windows Support
- Zimbra
Websites, Portfolios and Profiles
www.linkedin.com/in/steven-fenwick-lyons-014511379
Timeline
DA → JDC → Document Controller
Project Support Systems
01.2024 - Current
Service Desk Technician → IT Operations Engineer
Matillion
04.2021 - 12.2023
Supervisor → Technician → Project Coordinator
Toolstation
05.2016 - 04.2021
Retail work. Bar work. Warehouse Logistics.
Various
04.2008 - 05.2016
Diploma of Higher Education - Accountancy
Bridgwater College
A-Levels - Mathematics
Bridgwater College
A-Levels - Economics
Bridgwater College
A-Levels - Business Studies
Bridgwater College