Ekene Samuel
IT Support / Network Engineer
Bristol ,WRT
Summary
Analytical Network Engineer offering 11 years administering and troubleshooting Active Directory infrastructure devices. Demonstrated success advising clients in hardware and software selection. Deep knowledge and experience with Software and hardware installation, configuration, troubleshooting and maintenance. Adapted to various working environments with exceptional abilities to be calm but focused under any working condition. Skilled with TCP IP network, Microsoft Outlook, office 365, routers and switches configurations, network cabling, wired and wireless networks, DHCP, DNS, Industrial printers configuration and troubleshooting, windows 10 and 11 proficient, Linux and mac OS proficient. Zealous towards further improvement by enrolling in AWS cloud computing certification courses.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Network Engineer
Baywood Continental Nigeria Limited
Portharcourt , Rivers
03.2019 - 11.2021
- Quick and efficient diagnoses and resolutions of software and hardware faults effectively.
- Installing, configuring and maintaining software in user machines eg. Printer drivers, scanner drivers etc.
- Installing, configuring and managing network components. Eg. Switches, routers, Printer machines Scanners, network storage etc.
- Served as technical assistant to network problems and emergencies.
- Installing, upgrading and configuring network printing, directory structures, user access, security software and file services.
- Determining plan layout for new hardware or modifications to existing layout.
- Collaborate effectively with IT support teams, enabling swift maintenance and repair of system faults quickly and effectively for optimal network operations.
- Used outstanding troubleshooting abilities to quickly diagnose and fix system software and hardware faults quickly and efficiently.
- Configured and installed software applications across network systems.
- Manage network devices proactively to reduce down time by monitoring and ensuring their service schedule is strictly followed.
- Responsible for systems upgrades which include patches, service packs, hot fixes and new configurations.
- Ensure regular backups to secure company database
- Communicate with service users effectively, explaining complex technical issues with ease
- Provided professional, reliable desktops, laptops, printers and servers, switches support. Thereby reducing operational downtime due to system faults.
- Responsible for life cycle management of network systems.
- Attend management meetings, proffer solutions for systems upgrades
- Training of IT support trainees
- Provided network support for remote service users.
- Ensure network devices are well managed and protected.
- Diagnose and Troubleshooted connectivity challenges between workstations and printers, users and user applications.
- Working as team members with other staff to resolve connectivity and compatibility issues.
- Providing support guides to company new employees.
- Maintaining confidentiality to information being processed and stored or accessed by network.
- Documents network problems and resolutions for future references.
- Conducting technical research on network upgrades and components to determine feasibility, cost time required and compatibility with current system.
- Recommended and oversees procurement of IT equipment for company.
- Observing and abiding by all HSE policies.
Network Engineer
Zb Joint Venture Limited
Portharcourt , Rivers
06.2010 - 03.2019
- Managed and maintained network and network devices. Ensuring that network is operating correctly at all time. Installations and configuration of software and hardware.
- Created and managed user accounts using Active Directory.
- Configuration and maintenance of mail accounts in all workstations eg. Outlook
- Managed and troubleshooted mail server to ensure mails are dropping normal on user accounts for workers.
- Closed out an average of fifty tickets in a day.
- Installations, Configuration and maintenance of network printers , network scanners etc.
- Improved client satisfaction by 49 percent.
- Troubleshooted printer faults as well as ensured that they are serviced according to their schedule.
- Responsible for daily backups of data base.
- Responsible for security of entire network by Configuration of fire walls to safe guard sensitive information.
- Recommended replacement of IT devices. Recommended models of network devices to buy and coordinate with vendors to ensure delivery of required devices.
- Ensured network security is well managed and maintained according to company policies.
- Responsible for system and network upgrades which include patches, new applications
- Responsible for training of trainee IT support workers.
- Configuring and maintaining Microsoft outlook accounts for all users.
- Resolutions of problems with Microsoft outlook accounts on user computers.
- Ensure all tickets are closed out timely, resolving issues with user accounts, printing problems, mails, connectivity problems etc.
- Basic services of Network printers and replacement of printer consumables.
- Provided computer guide and orientation to new company staff.
- Overseeing installation of hardware and software in company machines by users to ensure company policies are not breached.
- Troubleshooted and resolved network production problems and emergencies.
- Documented network problems and resolutions for future references.
- Observed and abided by all HSE policies.
Education
Bachelors Of Science - Industrial Chemistry
Enugu State University of Science And Technology
Portharcou 09.1996 - 10.2000
Skills
Active Directory Administration
TCP IP network network Administration and Trouble-shooter
Mails eg Outlooks administrator
Microsoft 365 administrator
DNS ,DHCP, IP ,SMTP proficient
Routers and Switches operations
Proficient in Windows 10, Windows 11, Linux and mac OS
Software and hardware Trouble shooting expert abilities
AWS cloud computing systerm (in progress)
Hardworking and focused
Ability to multitasking
Expert in 1st, 2nd and 3rd line IT support with ten years of experience
Team worker and excellent interpersonal communicator
Desktop support
Certification
Microsoft Certified IT Professional MCITP[2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not a measure of the height attained, but the debt from which you arose.
Timeline
AWS cloud computing (awaiting) presently
10-2022
Sisco Certified Network Administrator CCNA
10-2019
Network Engineer
Baywood Continental Nigeria Limited
03.2019 - 11.2021
Microsoft Certified IT Professional MCITP[2013
06-2013
Network Engineer
Zb Joint Venture Limited
06.2010 - 03.2019
Bachelors Of Science - Industrial Chemistry
Enugu State University of Science And Technology
09.1996 - 10.2000