Steven Dolman

• Working as part of a dedicated team to triage and book patients in for relevant appointments as well as providing exceptional service to our patients.
• Working alongside other teams within the business to ensure patients are given the best possible experience
• Using spreadsheets to collate patient data as well as using the NHS portal to confirm patient data is up to date and correct
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Displayed energy and enthusiasm in fast-paced environment.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Delivered excellent customer service to ensure repeat business.
• Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
• Suggested improvements in processes to enhance efficiency.
• Handled customer complaints with tact and professionalism.
• Worked efficiently on tills to minimise waiting times for customers.
• Assisted customers on shop floor, locating items and taking payments.

Working together as part of a team to fulfil customer needs.

• Cash handling processes
• Merchandising the store
• Age restricted due diligence including fuel sales
• Use of in-store IT devices including hand held terminals, till system and the store computer
• Delivered excellent customer service to ensure repeat business.
• Handled customer complaints with tact and professionalism.