Emilia Nowak
Eastbourne
Summary
I am a dedicated and approachable customer service professional passionate about creating meaningful, personalised experiences. I guide clients toward confident choices while building trust and lasting relationships. Skilled in empathetic communication and meticulous coordination, I manage sensitive information with discretion, respond promptly to inquiries, and collaborate seamlessly with cross-functional teams to enhance products, services, and customer satisfaction. Outside the office, I’m inspired by travel, design, and nature- passions that fuel my creativity and curiosity, allowing me to approach challenges with fresh, energetic solutions.
Overview
10
10
years of professional experience
Work History
Patient Care Advisor
ZAVA
London
06.2024 - Current
- Provided exceptional patient support through empathetic, effective communication, promptly responding to patient inquiries and concerns via email.
- Adhered to privacy regulations while handling sensitive patient information.
- Verify patient identification using internal database systems to ensure accurate treatment delivery, in compliance with medical and legal standards.
- Liaise with partner pharmacies to confirm stock availability and coordinate prescription fulfilment for patients.
- Monitor and track prescription collections to ensure timely patient access to medications and adherence to treatment plans.
- Collaborated with healthcare teams and coordinated communication among multiple providers to support patient care.
Senior Beauty Therapist
Re:treat Medispa
London
08.2015 - 02.2020
- Performed advanced facial treatments and body therapies using specialised techniques including chemical peels, microdermabrasion and laser therapy.
- Built client trust and encouraged retain customers through consistent, responsive, and tailored service.
- Ensured outstanding client experiences by managing transactions, handling reception tasks, responding to inquiries, and keeping detailed service records.
- Collaborated with medical professionals on client treatments.
- Mentored junior therapists on techniques and customer service practices.
- Assisted in developing marketing strategies to promote the Spa's services.
Lead Beauty Advisor
Mibelle Group
London, remote
06.2018 - 01.2020
- Delivered personalised customer guidance through digital skin analysis, using photos and questionnaire data to drive confident purchase decisions.
- Built strong customer relationships by providing tailored product recommendations and proactive support.
- Collaborated closely with product marketing, digital, and development teams to optimise offerings based on customer needs
- Contributed insights for new product development and website improvements
- Delivered high-quality customer support across multiple communication channels
Education
Master of Science - Biology
University of Rzeszow
Rzeszow12-2008
Skills
- Customer support and verification
- Administration
- Sensitive information handling
- Effective communication
- Problem solving
- Attention to detail
Timeline
Patient Care Advisor
ZAVA
06.2024 - Current
Lead Beauty Advisor
Mibelle Group
06.2018 - 01.2020
Senior Beauty Therapist
Re:treat Medispa
08.2015 - 02.2020
Master of Science - Biology
University of Rzeszow