Steven Dann
Carterton,Oxfordshire
Summary
Ambitious and driven individual with the ability for building strong customer relationships and leading high-performing teams. Possesses excellent communication and organisational skills, with deep understanding of sales processes and a high level of customer service.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Sales Executive
Hartwell PLC
Abingdon, Oxfordshire
2025.11 - Current
- Managed client relationships from early stages of sales process through to post-sales
- Effectively handled daily customer meetings, sales calls and account management tasks.
- Collaborated efficiently with team members, fostering a productive work environment.
- Utilised CRM systems effectively to manage client information and follow-ups.
- Arranged finance options for customers, making purchasing process easier.
- Presented tailored sales pitches to various customer demographics, resulting in effective communication.
Showroom Manager
Hartwell PLC
Oxford, Oxfordshire
2020.07 - 2025.11
- Line managed employees by supervising training, monitoring performance and planning staff rotas.
- Strived to achieve monthly, quarterly and yearly sales goals. This led to being recognised as a Used Car Dealer of the year.
- Encouraged upselling techniques amongst staff members leading to an increase in average transaction value.
- Conducted regular staff training sessions to improve product knowledge and sales techniques.
- Used strong product knowledge and familiarity with store's promotion policies to negotiate deals with clients.
- Resolved customer complaints in a timely manner, improving overall customer experience.
Sales executive
Cambria Automobiles/Grange Jaguar Land Rover
Swindon, Wiltshire
2017.11 - 2020.07
- Effectively handled daily customer meetings, sales calls and account management tasks, achieving sales to reach targets.
- Trained to become a Business Manager through an internal programme.
- Built rapport with new and existing customers to secure sales.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
- Demonstrated product features and functions to engage potential customers.
Sales Executive
Hartwell Abingdon
Abingdon, Oxfordshire
2013.11 - 2017.11
- Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
- Engaged in regular product training sessions for staying updated with latest features and specifications.
- Utilised CRM systems effectively to manage client information and follow-ups.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Gained practical experience closing sales in face-to-face environment.
Customer Assistant
Tesco PLC
2010.01 - 2013.11
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Stocked shelves regularly for easy access to products by customers.
- Increased sales through suggestive selling techniques.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Operated till systems smoothly, streamlining check-out process for customers.
Education
GCSE - English, Maths, Science, French, Geography, I.T and Graphics
John Mason School
AbingdonDiploma of Higher Education - Business Studies
Abingdon and Witney College
Abingdon, Oxfordshire 2009.09 - 2013.07
Skills
- People Management
- Industry networking
- Tactful communication
- Financial understanding
- Team Leadership
- Financial reporting
- Client retention
Affiliations
- Interested in most sports, recently captained a local darts team.
- I have a custom built PC which I use for gaming
- I enjoy going for walks in the countryside
References
References available upon request.
Timeline
Sales Executive
Hartwell PLC
2025.11 - Current
Showroom Manager
Hartwell PLC
2020.07 - 2025.11
Sales executive
Cambria Automobiles/Grange Jaguar Land Rover
2017.11 - 2020.07
Sales Executive
Hartwell Abingdon
2013.11 - 2017.11
Customer Assistant
Tesco PLC
2010.01 - 2013.11
Diploma of Higher Education - Business Studies
Abingdon and Witney College
2009.09 - 2013.07
GCSE - English, Maths, Science, French, Geography, I.T and Graphics
John Mason School