Summary
Overview
Work history
Skills
Websites
Hobbies
Timeline
Intern

CRAIG KIMBER

Horam,East Sussex

Summary

Target-driven Sales Executive with extensive expertise in sales management, business development and key account management. Skilled in lead generation, contract negotiation and delivering impactful sales-marketing campaigns to maximise revenue.

Adept at customer relationship management and implementing customer satisfaction initiatives to enhance retention and loyalty. Ability to forecast pipelines, manage commercial reporting and drive process improvements for operational efficiency. Experienced in team training and sales coaching to achieve organisational KPIs. Committed to identifying opportunities and delivering solutions that align with business objectives.

Overview

25
25
years of professional experience

Work history

Sales Executive

HSF Volvo Group
Tonbridge, Kent
11.2023 - Current


  • Maintained an extensive knowledge of all products offered, acting as product expert within the team.
  • Increased customer engagement by delivering high-quality customer care.

Sales Executive

Ram Automobiles
Coulsdon, Surrey
02.2022 - 08.2022
  • Specialised in used car sales and pre-sale preparation.
  • Created video marketing to post across reseller and social media websites.
  • Worked directly with the owner on sales strategy and market growth.

Sales Controller

Parkside Volvo (HSF Group)
Orpington, Kent
05.2008 - 07.2021
  • Piloted the Carwow web enquiry service as the first in the group through a 1-year programme, recommending the best route forward for group rollout
  • Key account manager to a challenging new fleet customer, successfully managed and nurtured the relationship from 12 deals in year 1 to 100+ 4 yrs later with YoY growth
  • Achieved the companies first-ever 100% sales hit rate from appointments in a sales event
  • Trained fellow managers and staff in the new Carwow web enquiry toolkit
  • Achieved an excellent client rating and positive reputation in online forums
  • Inspired a 5-strong sales teams to achieve revenue, service, sales volume and brand KPIs
  • Consistently exceeded monthly sales targets and FCA audit requirements
  • Hands-on with client management, sales negotiations, and contract management
  • Steered key projects focused on improving services and operations
  • People manager to the Sales Administrator and Team PA
  • Cascaded the vision of the CEO to team operations, sales, and transaction services
  • Embedded a strong customer-first customer that improved client retention
  • Grew the business in new and used sales plus the add-on insurances sales

Sales Executive

Inchcape BMW
Cobham, Surrey
07.2007 - 04.2008
  • Achieved top ratings for customer satisfaction, and personal profit KPIs
  • Coached 2 new Sales Executives to achieve swift monthly KPI successes
  • Owned the development of showroom merchandising and display strategies
  • Optimised the forecourt to generate maximum walk-in sales opportunities
  • Delivered a personalised sales experience through to contract deals

Sales Manager

Hildenborough Volvo & McNaughton Ross Volvo (HSF Group)
Hildenborough, Kent
01.2002 - 06.2007
  • Hired and developed a high-performance, customer-centric sales team
  • Partnered with the Sales Director and Owner on commercial strategic planning
  • Inspired a 9-strong multi-disciplinary service team to deliver high profit results
  • My branch achieved the highest profit per unit for used car sales in Volvo
  • Exceeded customer satisfaction and customer survey KPIs
  • Steered improvement in customer satisfaction through team training

Sales Manager

Tamplins Volvo (Pendragon Group)
Croydon
01.2000 - 01.2002
  • Hired, inducted, and developed the team to achieve challenging KPIs
  • Developed winning commercial strategy that generated new leads and sales
  • Strengthened client management, improved customer satisfaction significantly
  • Governed compliance in the sale of finance and insurance products
  • Controlled trade-in prices and profit for the dept, achieved over target results

Skills

  • Sales Management
  • Business Development
  • Key Account Management
  • Customer Management
  • Customer Satisfaction Initiatives
  • People Management
  • Relationship Management
  • Sales-Marketing Campaigns
  • FCA Compliance
  • Commercial Reporting & Pipeline Forecasts
  • Solution Owner
  • Sales Negotiations
  • Client Retention
  • Team Coaching & Growth
  • Stock Purchasing
  • Customer Service
  • Process Improvement
  • Product knowledge
  • Sales presentations
  • Product launch experience
  • Successful at delivering team sales and customer service KPI indicators
  • Profit maximisation and upselling expertise

Hobbies

  • Karting & Mountain Biking
  • Snowboarding
  • Wakeboarding & Surfing
  • Photography

Timeline

Sales Executive

HSF Volvo Group
11.2023 - Current

Sales Executive

Ram Automobiles
02.2022 - 08.2022

Sales Controller

Parkside Volvo (HSF Group)
05.2008 - 07.2021

Sales Executive

Inchcape BMW
07.2007 - 04.2008

Sales Manager

Hildenborough Volvo & McNaughton Ross Volvo (HSF Group)
01.2002 - 06.2007

Sales Manager

Tamplins Volvo (Pendragon Group)
01.2000 - 01.2002

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CRAIG KIMBER