Steven Chapman
Norwich,,Norfolk
Summary
Dynamic sales professional with a proven ability to generate revenue, maintain strong client relationships, and grow customer accounts. Skilled in consultative selling, opportunity identification, and consistently achieving or exceeding sales targets in fast-paced, high-performance environments.
Overview
15
15
years of professional experience
Work history
Consultant Wine Advisor
Virgin Wines
Norwich, Norfolk
08.2015 - Current
- Handle up to 250 outbound dials per day, maintaining consistent activity and engagement.
- Identify and close sales opportunities through consultative, needs-based conversations.
- Manage and grow personal portfolio of customer accounts, driving repeat business and customer loyalty.
- Deliver tailored wine recommendations aligned to customer preferences, budgets, and buying behaviours.
- Build and manage dialler campaigns in Salesforce to support outbound sales activity.
- Track and report sales performance and activity using Salesforce to support pipeline management.
- Expand active customer base through ongoing outbound calling and relationship management.
Sales & Customer Confirmation Advisor
Staybrite Solar
Norwich, Norfolk
06.2015 - 08.2015
- Proactively cold-called potential customers to spark interest and generate qualified leads through engaging, value-led conversations.
- Qualified opportunities by asking targeted questions and assessing customer suitability.
- Sold the benefits of residential solar, confidently handling objections and building trust.
- Secured customer commitment by booking in-home assessment appointments to progress potential sales.
Alarm Engineer
A.M UK Security LTD
08.2014 - 06.2015
Fitness Professional
Wensum Valley Golf and Country Leisure Club
Taverham, Norfolk
08.2011 - 08.2014
Fitness Instructor/Customer Advisor
Victory Swim and Fitness Centre
North Walsham, Norfolk
02.2011 - 08.2011
Education
WSET Level 2 Award in Wines -
Wine & Spirit Education Trust
Qualified Level 2 Gym Instructor -
Lifetime training
Level 2 Customer Service Certificate -
Lifetime training
Level 3 Personal Training Diploma -
Lifetime training
Indoor Cycling Certificate -
Fitness Industry Education
Skills
- Clear, confident communication
- Revenue-driven consultative selling
- Lead generation & prospecting
- Outbound sales & dialler performance
- Pipeline & customer base ownership
- Account & portfolio management
- Relationship-led sales growth
- Closing, upselling & cross-selling
- Objection handling & negotiation
- Target & KPI achievement
- Customer retention & lifetime value growth
- CRM & pipeline management (Salesforce)
Affiliations
- Music production and DJing, fitness and strength training, golf.
References
References available upon request.
Timeline
Consultant Wine Advisor
Virgin Wines
08.2015 - Current
Sales & Customer Confirmation Advisor
Staybrite Solar
06.2015 - 08.2015
Alarm Engineer
A.M UK Security LTD
08.2014 - 06.2015
Fitness Professional
Wensum Valley Golf and Country Leisure Club
08.2011 - 08.2014
Fitness Instructor/Customer Advisor
Victory Swim and Fitness Centre
02.2011 - 08.2011
WSET Level 2 Award in Wines -
Wine & Spirit Education Trust
Qualified Level 2 Gym Instructor -
Lifetime training
Level 2 Customer Service Certificate -
Lifetime training
Level 3 Personal Training Diploma -
Lifetime training
Indoor Cycling Certificate -
Fitness Industry Education