steven chambers
newcastle upon tyne ,wallsend
Summary
Dynamic Football Steward with strengths in crowd management and safety compliance. Ensures safe environments by monitoring crowd dynamics and addressing potential hazards promptly. Enhances guest experiences through effective communication and accurate event information. Dedicated Football Steward skilled in delivering exceptional customer service and operational efficiency. Facilitates smooth entry processes by checking tickets and managing queues, resulting in improved attendee satisfaction. Promotes a secure environment through vigilant monitoring and proactive reporting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
football steward
alpha events
newcastle
09.2022 - 09.2024
- Assisted with parking management for events at Alpha Events.
Guided attendees to designated parking areas and exits following events.
Provided first aid support as required during events. - Checked tickets and scanned customers into venues efficiently, reducing queue times.
- Carefully controlled customer entry, maintaining continued compliance with agreed venue capacity.
- Delivered accurate information on event schedules, venue facilities, and directions to enhance guest experience.
- Monitored and reported any suspicious activities to security personnel, contributing to a secure event environment.
- Assisted emergency services with venue access, enabling swift response to safety emergencies.
- Monitored crowd levels, limiting access as required to maintain safe, compliant numbers.
- Monitored crowd dynamics to maintain safety and address potential hazards promptly.
- Closely checked customer ID, ensuring legal right to event attendance.
- Monitored suspicious behaviour, escalating to management and external authorities as needed.
- Trained new team members on operational procedures, promoting teamwork and efficiency.
- Greeted car park customers, advising on available parking locations and processing cash and card payments.
- Kept detailed records of incidents and actions taken during events for review and future improvement plans.
Education
n/a - n/a
n/a
n/an.a
Skills
- Event coordination
- Crowd management
- Safety compliance
- Emergency response
- Customer service
- Time management
- Customer service and communication
- Patience under pressure
Certification
- i got a certification in basic first aid and on how to safely use a defib
Timeline
football steward
alpha events
09.2022 - 09.2024
n/a - n/a
n/a