Summary
Overview
Work history
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Callum Turner

Mossley,Lancs

Summary


Dependable Safety Steward with knack for maintaining secure environments and managing crowds. Excel in conflict resolution and ensuring compliance with safety protocols, contributing to positive and orderly atmosphere at events. Recognised for quick thinking and calm demeanour during emergencies, enhancing overall safety and satisfaction for event attendees.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Football Safety Steward

Manchester City
Manchester, Greater Manchester
10.2024 - 05.2025
  • Company Overview.
  • Responsible for ensuring the safety and security of spectators, players, and staff during soccer matches.
  • Conduct regular crowd checks to maintain order and identify potential security risks.
  • Assist with the enforcement of stadium policies, including prohibited items, bag checks, and restricted areas.
  • Coordinate with security teams to respond swiftly to emergencies, incidents, or disturbances.
  • Provide first aid or direct individuals to medical staff as necessary, ensuring timely assistance in case of injury.
  • Support crowd flow during entry and exit, minimizing congestion and ensuring a smooth match-day experience for fans.
  • Trained in handling potential crowd-related incidents, including crowd control during large-scale events.
  • Ensured safety for event attendees by conducting thorough venue checks.
  • Liaised with security personnel for enhanced surveillance efforts during large-scale events.
  • Received training on emergency procedures, contributed to a safer environment at events.
  • Coordinated with other stewards, ensured seamless operation during events.
  • Provided emergency responses with prompt action and clear judgement.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.

Bartender/Glass Collector.

Saddleworth Cricket Club
Mossley, Lancs
04.2023 - 05.2025
  • Company Overview
  • Provided excellent customer service in a fast-paced bar environment, ensuring customer satisfaction and repeat business.
  • Expertly mixed and served a wide variety of alcoholic and non-alcoholic beverages, tailoring drinks to customer preferences.
  • Managed cash handling, operated POS systems, and kept track of daily sales and inventory.
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety standards.
  • Worked efficiently with colleagues to manage busy shifts and large groups, contributing to team success.
  • Delivered quality service to large groups during high-traffic events, demonstrating excellent multitasking abilities.
  • Handled difficult customer situations with professionalism and diplomacy, diffusing potential conflicts.
  • Provided excellent service to customers, resulting in repeat business.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Developed rapport with regular patrons fostering a loyal customer base.

Paper deliverer

Post Office
Mossley, Tameside
03.2022 - 04.2023
  • Managed large volumes of newspapers, ensuring accurate sorting and distribution.
  • Performed weekly checks on bicycle equipment to ensure safe operations.
  • Upheld company reputation through consistent, high-quality service delivery.
  • Strengthened community relationships by providing friendly, reliable service to customers.
  • Improved public image of the company by polite interactions with clients during deliveries.
  • Expanded knowledge of local area whilst performing daily delivery duties.
  • Delivered papers punctually to maintain customer trust in our services.
  • Undertook early morning starts consistently, highlighting strong time management skills.

Education

GCSE's

Oldham Sixth Form College
Oldham
09.2024 -

High School -

West Hill High School
Stalybridge, SK15
09.2019 - 07.2024

Skills

  • Crowd Management & Safety Protocols
  • Event Safety Coordination
  • Customer Service & Hospitality
  • Alcoholic Beverage Knowledge
  • Emergency Response Procedures
  • Conflict Resolution
  • Team Collaboration & Leadership
  • Cash Handling & Point-of-Sale Systems
  • Good Communication Skills
  • Knowledge of Equality and Diversity and Equal Opportunities
  • Patience and composure
  • Responsive to change
  • Vigilance and alertness
  • Incident reporting

Certification

  • First Aid & CPR Certified (With NVQ Level 2 in Spectator Safety)
  • Responsible Beverage Service Training
  • NVQ Level 2 in Spectator Safety

Additional Information

Available to work evenings, weekends, and during major events., Passionate about sports and ensuring a safe, enjoyable experience for all attendees., Team Building and Conflict Resolution Skills, Strong Leadership and Motivational Skills., Play Cricket for Saddleworth Cricket Club 2nd and 3rd Teams (Skilled as a fast bowler).

References

Available upon request

Timeline

Football Safety Steward

Manchester City
10.2024 - 05.2025

GCSE's

Oldham Sixth Form College
09.2024 -

Bartender/Glass Collector.

Saddleworth Cricket Club
04.2023 - 05.2025

Paper deliverer

Post Office
03.2022 - 04.2023

High School -

West Hill High School
09.2019 - 07.2024

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Callum Turner