Steven Alford
Poole
Summary
I am a reliable IT professional working as a System Administrator for a PaaS and SaaS department within the Ministry of Defence. I have over 8 years experience in this environment with over 6 of those in my present role. I have an excellent track record in troubleshooting and remedying incidents and maintaining functionality, performance and security of IT Infrastructure. I have strong straightforward communication skills, ensuring users and customers are supported without resorting to technical jargon.
Overview
8
8
years of professional experience
Work History
SO3 Operational Support Team
Army Digital Services
09.2018 - Current
- Experience working with a medium to large sized VMWare vSphere virtualised Windows Server environment.
- Maintaining a secure and up-to-date server environment through monthly patching cycles, including troubleshooting failed updates.
- Resolve technical issues by responding to incidents raised on ITSM software, MS Teams, and real time monitoring.
- Creation of PowerShell scripts for easing workload by increasing automation and ad-hoc requests for account reports by stakeholders.
- Provision new workstations and software for end users and customers.
- Creation of new Active Directory accounts to support onboarding tasks.
- Documentation of technical processes for knowledge base articles that enable myself and colleagues to extend skills, refer back to and find resolutions to questions that otherwise would take up time.
- Supporting vulnerability assessments to mitigate risk.
- Backing up and restoring data and servers from Veeam.
- Collaborating with team members and contractors to share knowledge and experience towards shared goals.
- Familiarity with M365 applications for administrative tasks.
- Becoming a certified SCRUM Master and using Azure DevOps to facilitate more agile ways of working within my team.
IT Professional Apprentice
Information Application Services
09.2016 - 09.2018
- First line customer support on the customer service desk Via phone calls, emails, support tickets and walk-ins. Logging Incidents, diagnosis and resolution.
- Completion of ITIL and Agile foundation courses to better understand work flows and direction within the department.
- Self-taught HTML, CSS and Java skills by creating and testing my own website, incorporating features as I learnt more.
- Creation of graphical icons for use on the new Defence Gateway landing page. Listened to customer requirements.
- Completion of all assessments within NVQ to Merit or Distinction level.
- Regular business travel offsite for training.
- Using Microsoft Visual Studio to outline and finalise process flows within the department.
Skills
- Technical Troubleshooting
- Performance Optimisation
- Software Installation
- Troubleshooting and diagnostics
- Powershell Scripting
- Creating Knowledge base Articles
- Customer support experience
- ITIL and Agile Experience
- Certified SCRUM Master
- Incident Management
- Windows Server Maintenance
- Virtualised Environments
Education and Qualifications
Professional Courses / 2016 - Present
- Certified SCRUM Master
- GDPR Training
- Access to Microsoft Services Hub where I can continuously learn with access to online courses.
- Microsoft - Administering Windows Server 2012
- Microsoft - Fundamentals of a Windows Server Infrastructure
- Microsoft - Automating Administration with Windows PowerShell
- Microsoft - Administering System Centre Configuration Manager
- City & Guilds level 3 NVQ IT Professional Apprenticeship
- Agile Foundation
- ITIL Foundation
Corfe Hills School - Sixth Form / 2014 - 2016
A2-Level achieved in Biology and Geography
AS-Level achieved in Computing, Chemistry, Biology and Geography
Corfe Hills School / 2011 - 2014
12 GCSEs achieved A-C
Hobbies and Interests
I have a genuine interest in technology, staying up to date with the latest developments in the technology sphere. I've messed around with virtualisation at home, completed a few Raspberry Pi projects and have built a few PC's.
I have an interest in cars and bicycles, often fixing them myself when they go wrong. This year I've got into road cycling and have covered 1400 miles since May. Next year I plan to go further, faster and more often!
I collect vinyl records and enjoy taking care of them and listening to them. I enjoy travelling in this country and abroad. My fiancé and I are currently organising our wedding and subsequent honeymoon. Exciting times ahead!
Timeline
SO3 Operational Support Team
Army Digital Services
09.2018 - Current
IT Professional Apprentice
Information Application Services
09.2016 - 09.2018
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