Steve Phipps

Carrying out surveys of period properties to assess the condition of traditional sash and casement windows.

• Assess the condition of existing windows, identifying defects, and specifying necessary repairs, restorations and replacements.
• Prepare detailed, accurate and clear reports on the condition of the windows, including photographs and measurements.
• Develop bespoke restoration plans that balance the preservation of the buildings character with modern functionality.
• Work closely with clients (homeowners, property managers and architects) to explain survey findings and offer advice on suitable solutions.
• Provide detailed quotes and recommendations for restoration and repair work.
• Maintain strong client relationships through professional communication and ongoing support during the project lifecycle.
• Work closely alongside technical and operational teams to offer a seamless service to clients.

Tasked with taking initial enquiries through to successful contracts, responsible for every stage of a project;

• Taking initial enquiries and arranging appointments to suit each client.
• Carrying out surveys of period timber windows and doors, assessing whether they can be repaired or whether they require complete replacement and discussing the various options.
• Taking all the relevant detailed measurements/mouldings and producing scaled drawings for the joiner to manufacture from.
• Managing the schedule of work and keeping clients up to date.
• Ordering stock and special items specific for each job.
• Managing the onsite team and keeping them on track to meet deadlines and make sure we keep to our schedule.

Advising existing customers, both over the telephone and face to face, selling heavyside building materials. Contacting and visiting potential new customers.

• Making site visits to projects that involved brick matching between existing buildings and proposed extensions/new buildings.
• Advising customers on the appropriate materials required for a specific job.
• Arranging deliveries and collections of products.
• Carrying out "take-offs" of materials from scaled drawings.
• Ordering special non-stocked products.
• Liaising with the company buyer when products were getting low on stock.
• Working closely with the transport manager to arrange deliveries and liaising with customers.

Dealing with enquiries from new and existing customers, both over the telephone and face to face, selling heavyside building materials.

• Advising customers on the appropriate materials required for a specific job.
• Arranging deliveries and collections of products.
• Carrying out "take-offs" of materials from scaled drawings
• Ordering special non-stocked products
• Liaising with the company buyer when products were getting low on stock
• Working closely with the transport manager to arrange deliveries

Dealing with enquiries from new and existing customers, both over the telephone and face to face, selling heavyside building materials.

• Advising customers on the appropriate materials required for a specific job.
• Assisting the trade counter during busy times serving customers for collections and helping restock shelves.
• Arranging deliveries and collections of products.
• Liaising with the company buyer when products were getting low on stock.
• Working closely with the transport manager to arrange deliveries.

Carried out deliveries and collections of building materials and assisted on the trade counter serving customers.

• Serving customers on the trade counter for the collection of materials.
• Restocking shelves and rotating stock.
• Helping load customers vehicles.
• Carrying out deliveries when needed.