Steve Hooton

My main duties within this role was to work for Advantage Cruise & Holidays dealing with Travel Agencies within the consortium. Duties was to book cruises and land based holidays over the phone or through email communications. Any changes to the bookings were dealt with by us including flight,cruise,transfer and hotel changes.

Still employed here but looking at a change because my lifestyle has changed as used to go on holiday 3+ months a year but had enough of travelling.

Flexible working hours are no problem as I have worked from home for over 20 years , have no children and no restrictions.

I get along with all the agents (approx 700) as like being supportive and helping agents as have lots of travel experience as travelled all around the world

Took on B&B in October 2019 as we were looking for something different even though I was working for Fulfil4U at the same time.

Duties included welcoming guests , cooking morning meals and cleaning the rooms .

Loved the fact that we were meeting all different types of people but only for a short time. . Just as we were gearing up for out first season COVID arrived . In between the outbreaks we managed to be full all of the time and busy . At the end of the second full year we decided to move on as we had 11 weeks of holidays and cruises booked so couldnt combine the life we wanted with the busyness of a BB.

• Liaised with housekeepers to maintain impeccable cleanliness ready for guest check-in.
• Prepared rooms for new guests through [Task], ensuring impeccable cleanliness and quality standards.
• Replenished room amenities, including toiletries, welcome packages and tea and coffee facilities.

Worked from home for 2 years before they went bankrupt.

Duties mainly included land based holidays which included flights,hotels,insurance, transfers car hire and other ancillaries

Incoming calls and fast paced environment which I loved

• Recommended hotel packages and initiatives to customers for increased business profits.
• Upsold guest experiences to maximise average booking value.
• Conducted calls professionally and politely to maintain excellent service standards.
• Used destination knowledge to enhance customer trips with local recommendations.
• Strived to reach set sales and revenue targets.
• Informed clients about cancellation policy and associated penalties.
• Determined exact customer requirements and recommended destinations to suit.
• Negotiated unique airline discounts, resulting in significant cost savings to clients.

Working on a commission only basis

Booking packaged holidays and dynamic packages through calls over the phone Lots of repeat customers with Hays and excellent support

• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Delivered outstanding customer experiences through attentive care and faultless service.