Summary
Overview
Work History
Skills
Timeline
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HARRY LOWDEN

Colne

Summary

A dedicated and experienced travel professional with multiple years in the travel industry. My background includes successfully assisting in the management of my team, coordinating travel arrangements, and delivering exceptional customer service in a competitive environment. With great leadership skills and a passion for travel, I have proven my sales and management skills year over year in my current role as Assistant Manager at Hays Travel Colne.


My current career started with Hays Travel back in 2021 as a New-To-Travel Sales Consultant, Once my training was complete I quickly progressed into my role as Assistant Manager, A role I have been in since October 2022.

With the currently availabe vacancy I am looking to further my travel career with Hays Travel and believe this to be the next logical step.

Overview

11
11
years of professional experience

Work History

Travel Sales Consultant

Hays Travel
12.2021 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Provided customers with best deals and well-researched travel options.
  • Collaborated with team members and customers to achieve over 100% of target results.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored markets and local activities to maintain competitive rates and strategies, increasing net revenue within Foreign Exchange Department.
  • Supervised payments via cash, credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Resolving conflicts and negotiating mutually beneficial and profitable agreements between parties
  • Daily managing of high amounts of Currency, Documentation and customer information
  • Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

COVID-19 Tester

Sanctuary Care Group
06.2021 - 12.2021
  • Assisted in day to day care of over 40 elderly and vulnerable residents suffering with degenerative conditions.
  • Comforting and helping residents feel at ease.
  • Documented findings according to established standards, logging and communicating details to streamline process efficiency.
  • Handled and stored potentially contaminated samples to prevent compromise.
  • Administered and interpreted temperature scans and swab samples of both residents and visitors.
  • Handled questions and enquiries from resident' families to provide best outcomes for all parties.

Call Handler

Hays Travel
10.2020 - 06.2021
  • 119 Service
  • Handling large amounts of inbound calls daily
  • Maintained professional mannerisms at all times with excellent phone manner
  • Booking services for callers and handling sensitive enquiries
  • Logging callers personal data for KYC
  • Maintaining data protection policies are followed
  • Established great rapport with callers to streamline conversations

Foreign Exchange Sales Consultant

HAYS TRAVEL
12.2019 - 10.2020
  • Handled 30+ calls per day to address customer inquiries and concerns
  • Established strong rapport with clients to maximise service
  • Working both independently and team based, as and when required
  • Opening and managing all aspects of Hays Travel Foreign Exchange bureau
  • Accurate and efficient data
  • Working daily towards weekly and monthly sales targets
  • Keeping up with daily exchange rates to offer unparalleled service
  • Monitoring social media and online sources for industry trends
  • Identifying demand and negotiating mutually beneficial and profitable agreements between parties
  • Managing quality assurance programs, including on-site evaluations and customer surveys and maintaining personal training
  • Daily managing of high amounts of KYC, currency, documentation and customer details
  • Sorting large amounts of inbound currency and sorting large amounts of Sterling to bank
  • Accurate and clear written and verbal communication in all aspects of this role.

Travel Money Advisor

TRAVELEX
07.2018 - 12.2019
  • Greeting clients and providing professional first-class sales service
  • Handling and logging sales on over 45 different foreign currencies
  • Working closely with customers to achieve high levels of sales daily
  • Performed transactions via Western Union
  • Monitored customer trends to ensure AML was adhered to by all staff.
  • Maintained high levels of accuracy and discretion of customer details and KYC
  • Inspected and stored large amounts of inbound and outbound currencies.

Material Handler / Robot Controller

FUTABA TENECCO
01.2014 - 01.2017
  • Established professional relationships with management and team leaders to ensure all production ran smoothly
  • Ensuring efficient production of 300+ products daily
  • Adhered to high levels of safety by following company rules and regulations to prevent injury
  • Effective time management to maximum production daily
  • Maintaining high levels of quality through all products and thoroughly checked all products for any deformations or damage
  • Trained and coached new team members on proper procedures
  • Working extended shifts in labour intensive roles

Skills

  • Impeccable customer service
  • Product and service sales
  • Product knowledge
  • Rapport and relationship building
  • Performance management
  • Empowers high-performing sales teams
  • Anti-Money Laundering in Foreign exchange
  • Social media sales and advertising
  • Technological Proficiency

Timeline

Travel Sales Consultant

Hays Travel
12.2021 - Current

COVID-19 Tester

Sanctuary Care Group
06.2021 - 12.2021

Call Handler

Hays Travel
10.2020 - 06.2021

Foreign Exchange Sales Consultant

HAYS TRAVEL
12.2019 - 10.2020

Travel Money Advisor

TRAVELEX
07.2018 - 12.2019

Material Handler / Robot Controller

FUTABA TENECCO
01.2014 - 01.2017

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HARRY LOWDEN