Opera cloud PMS
Night Manager
INTERNATIONAL
10.2024 - Current
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Implemented cost-saving measures to maximize profit margins.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Acted as primary point of contact for VIP guests, ensuring their needs were met with utmost attention and discretion.
- Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
- Assessed and adjusted staffing levels to meet operational demands.
- Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Enhanced security measures, conducting thorough staff training on emergency response protocols.
- Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
- Negotiated with suppliers for overnight deliveries, ensuring uninterrupted availability of essential items.
